uBar: Who ?

[Robert4]

Hello,

New Mac user, and purchased uBar for it a few weeks ago.

Anyone have any eMail address for these folks that actually, perhaps, reaches a human ?

Had an initial question re if Registration went thru.
Response was: "We're Working On It"

Had two or three basic questions on usage: Another 2 or 3 "We're Working On It"

Finally gave up, and sent another eMail asking for a refund: Another "We're Working On It".

Apparently there is no interest in Customer Service, and they just generate
these automated replies.
Or, did they farm out these types of queries to some place, with these resultant types of problems ?

Might there be an eMail for someone there who really cares, a bit, about Customers ?

Sure is surprising; they obviously put a lot of effort into program, but it's not for me.
Especially without any help with a few basic setup questions.

B.

 

[northernmunky]

Brawer software isn't a big company, I reckon its probably run by one guy from a basement somewhere if that, but I can tell you it did get a reputation for listening to feedback from its customers on Macupdate.com and on Macrumours.

 

[MacGizmo]

You want a refund because you purchased software that you couldn't figure out how to even set up? They have a demo version, so if you didn't try it out before buying, then that's on you.

 

[Cassady]

IIRC the developer actually spends (spent) time on these very forums. Pretty sure I remember reading a threading where it was being launched, and the developer was getting feedback from initial Beta testers.

Maybe do a search, you will be able to work out would they were, and see if you cannot reach them that way?

 

[Robert4]

For MacGizmo:

Let me try and explain, a bit better,
Am in my 80's now, and although I hate to admit it, I miss many of the nuances in
these programs and software these days, even though I have a strong technical
background (25 yrs+ at MIT).

The program seemed exactly what I wanted, had good reviews, so went in right away with the purchase.
Thought it would be a lot simpler that way, and was pretty sure I would like it, as it seemed
to be exactly what I was looking for.

Had 2 or 3 very basic questions which I thought would be more suitable for them to answer, rather than
the folks on this Forum.

**If they had, my guess is that I would be using it, happily, now.

They couldn't even respond to a question regarding my initial Registration for the program.

Just those automated, dumb, "We're On It responses".
Hard to understand; just a few minutes on their part, and they would have a very satisfied customer/user.

Bob

 

[charlyham]

For MacGizmo:

Let me try and explain, a bit better,
Am in my 80's now, and although I hate to admit it, I miss many of the nuances in
these programs and software these days, even though I have a strong technical
background (25 yrs+ at MIT).

The program seemed exactly what I wanted, had good reviews, so went in right away with the purchase.
Thought it would be a lot simpler that way, and was pretty sure I would like it, as it seemed
to be exactly what I was looking for.

Had 2 or 3 very basic questions which I thought would be more suitable for them to answer, rather than
the folks on this Forum.

**If they had, my guess is that I would be using it, happily, now.

They couldn't even respond to a question regarding my initial Registration for the program.

Just those automated, dumb, "We're On It responses".
Hard to understand; just a few minutes on their part, and they would have a very satisfied customer/user.

Bob

Try this thread.
https://forums.macrumors.com/threads/ubar-4.2068776/

 

[MacGizmo]

For MacGizmo:

Let me try and explain, a bit better,
Am in my 80's now, and although I hate to admit it, I miss many of the nuances in
these programs and software these days, even though I have a strong technical
background (25 yrs+ at MIT)....

I get what you're saying, but none of that is their fault. They sell a piece of software. They offer a demo. If you don't try it first, there's little they can do about it if you don't like it or can't figure out how to use it.

That being said, they could have at least replied to your email telling you as much. To just not respond at all is quite lame, and bad for business in the end... because now everyone reading this thread is going to think twice about buying from them.

FWIW, I tried contacting them several times when the software was first released to get a NFR license so I could write a review for TheGraphicMac.com and/or Macworld.com (I was a freelancer for them for a spell) and got no response to my emails. Nothing. You would think they would be happy to get reviews, but they couldn't be bothered to respond.