Uber Attempts to Address Driver Concerns With New App Update

Discussion in 'iOS Blog Discussion' started by MacRumors, Jun 6, 2016.

  1. MacRumors macrumors bot

    MacRumors

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    Uber recently introduced a couple of new features into its driver-focused Partner App, intended to address some issues that the company's drivers have with the service, namely destination requests and rider wait fees (via The Verge). The company says that the updates are directed at removing a few of the pains with driving for Uber, and less about addressing ongoing litigation generated by its opposers.

    One of the biggest new features is a way for drivers to specify a route on which they can pick up and drop off riders. This way, if a driver is already leaving the house with a location in mind, or going home, the Uber app will filter out any riders that aren't on their intended route. This addition has been tested in San Francisco for a while, but is beginning to see a wider rollout today.

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    Images via The Verge


    The company is also letting drivers more easily end or pause their rider pick up requests. In the "current trips" section of the app, drivers will be able to toggle a slider to "go offline," letting them prevent incoming requests before their current trip ends. Uber hopes it'll let its drivers end their sessions before a rider hails their car, and potentially gives them a poor rating when the pick up is declined.

    The update also supports the launch of Uber's fee system that charges riders for making a driver wait longer than two minutes at a pick up location. According to Uber, "In the cities where we've been testing this, we've seen that riders are more likely to be prompt." An expansion of its branded debit card -- intended to help drivers receive payments faster and better handle their finances -- is also rolling out concurrently with the new update.

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    Perhaps most interesting to those interested in driving for Uber, the company is offering discounted rides to all of its drivers. Those who complete 10 trips in a week will get a 15 percent discount on an UberX ride, and if they can complete 20 trips in one week the company will knock off 50 percent from one UberBLACK ride.

    Uber has faced encroaching competition over the years from similar ride-hailing companies like Lyft, and has remained above water in the face of multiple class action lawsuits against the company. Most recently, a settlement was reached in two cases, where it was decided that Uber drivers would remain "independent contractors" and not "employees." Uber still had to pay $84 million to the approximately 385,000 drivers represented in the cases.

    Looking forward, Uber has even announced entry into the self-driving car race happening in the industry. With testing occurring on the streets of Pittsburgh initially, the company aims to ultimately adapt the technology to eliminate the need for drivers from the service completely. Given the status of self-driving cars in the field, Uber's future goal is undoubtedly a ways off from being implemented.

    Article Link: Uber Attempts to Address Driver Concerns With New App Update
     
  2. 2457282 Suspended

    Joined:
    Dec 6, 2012
    #2
    I stopped using Uber as and switched to lyft because of all the cancellations. Too often, I believe, it was due to them seeing my destination and cancelling because they did not want to go there. I often did not put in a destination until I was actually in the Uber. But some drivers would cancel because there was no destination. It's a funny business when taxis are not suppose to refuse a pickup or a destination (we know they do at some level) but it seems that drivers can be as choosy as they want. Anyway, I find Lyft provides me a better service for now.
     
  3. dannyyankou macrumors G3

    dannyyankou

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    Scarsdale, NY
    #3
    I like charging for wait time, that takes business away from them.
     
  4. Carlanga macrumors 604

    Carlanga

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    #4
    Not bad, but 2 minutes I think it might be too short, 4 min would be better.
    --- Post Merged, Jun 6, 2016 ---
    Is it a bad neighborhood or something?
     
  5. Uber1969 macrumors newbie

    Uber1969

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    #5
    --- Post Merged, Jun 6, 2016 ---
    Neither app shows the driver the destination of the rider before you get picked up. In the Uber app, when you get in the car and the driver slides the begin trip button is when we see the destination. Lyft is almost the same. just when we arrive we see the destination. But way many passengers(riders) cancel when I arrive or five minutes after I arrive and they do not care at all that not only did I just waste 10-20 minutes to get to your location, I wasted my fuel also. Just so that you can "oops. I forgot to cancel until I saw you!" And yes in my market there is no fee to cancel. So it does suck big time
     
  6. AJ5790 macrumors 6502

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    Phoenix
    #6
    Seems weird. Been driving for uber for awhile. Unless the drivers were starting the trip before they picked you up, they can't see the destination.
     
  7. 2457282 Suspended

    Joined:
    Dec 6, 2012
    #7
    I am not a driver so I am making a lot of assumptions as to why they are canceling. I live in the city and usually am just fine walking or taking public transportation to get around. So when I call on Lyft (previously Uber), it is to go out of the city center to visit my parents or something. It has been my assumption that even though that is a $20-$25 dollar ride, they do not want to be out where they probably won't get additional rides and have to come back into the city. If, as stated, drivers can't see my destination then why do they cancel all the damn time? Is my profile picture that ugly? Do they think Cubans are terrorist?

    Anyway, I do hope these changes make it so that Drivers cancel less often. I have asked Lyft for the option to give negative rating to drivers that cancel. It really irks me to no end.
     
  8. Carlanga macrumors 604

    Carlanga

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    #8
    Maybe they have a city only or specific areas/distance filter (IDK if it even exists, just a possibility)
     
  9. Billydag macrumors newbie

    Billydag

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    Jun 6, 2016
    #9
    Uber drivers do not know your destination until you are in the car and they start the ride. Your cancellations might be due to the distance they have to drive to pick you up. Many times its s driver judgement call.
     
  10. msea1120 macrumors newbie

    msea1120

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    Jun 6, 2016
    #10
    What's wrong with just being ready by the time the driver arrives? Once a driver accepts your pickup request, the app shows you exactly what time the driver will arrive. If it says "7 minutes" then be ready and outside in 7 minutes. Not 8, 9, 10 minutes. Our time is money. I guess no one remembers waiting over an hour for a taxi to come pick them up, and how much more convenient an Uber is than that. People aren't as appreciative, nor respectful as they should be.
     
  11. FactVsOpinion macrumors 6502

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    #11
    As others have said, Uber drivers cannot see your destination until they pick you up. They do see where you are, but they see where you are before try even accept the trip. And so if they wanted to cancel because of your pick up location, they generally wouldn't accept the trip in the first place. Perhaps they have a hard time finding you and cancel for that reason...?
     
  12. ZMacintosh macrumors 65816

    ZMacintosh

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    #12
    A cancellation or late fee, thats not bad. hoping the driver gets that $ to go towards their fuel and maintenance.
    I was checking out the App and it looks really nice...im glad theirs competition with Cab services..though hoping that drivers that use their cars get better compensated. thats gotta be a lot of wear and tear on the vehicle if you do this often.

    Though, I have yet to use an Uber or Lyft...where do you sit? front or back? :confused: lmao never sat up front in a taxi service so I'm not hip to ride share.
     
  13. s15119 macrumors 68000

    s15119

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    #13
    I wish they would add tips in the app - one of the main benefits of riding uber is I don't need to have cash on me. With Lyft I can tip via the app.
     
  14. julian8109 macrumors newbie

    julian8109

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    #14
    If anyone is interested in signing up to try Uber, use this link Uber.com/invite/uwlee or my promo code "uwlee" and you'll get $20 free for your first trip.
    Give it a go and you can make your own judgement. You've got nothing to lose
     
  15. LIVEFRMNYC macrumors 604

    Joined:
    Oct 27, 2009
    #15
    I always tip cash for everything. I'm showing the driver, server, pizza guy, cable guy, and etc, gratitude for their good service, NOT Uncle $am.
     
  16. s15119 macrumors 68000

    s15119

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    #16
    And I think it's an honor and a duty to pay my taxes.
     
  17. Alisstar macrumors 6502

    Alisstar

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    Location:
    Orlando, FL
    #17
    I'm a recent uber driver, and I like it so far. Maybe I'm having fun with it because I only do it part-time, and don't have to do it for a living. If you want to drive Uber, get $50 when you sign up with my referral link: https://partners.uber.com/i/xsfdvqe9n
     
  18. Carlanga macrumors 604

    Carlanga

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    #18
    Nothing, but there should always be a cushion. How about if you come 2 min later should I receive a discount?
     
  19. jnissen macrumors newbie

    Joined:
    Jun 24, 2016
    #19
    You are Incorrect. I drive for Uber and we don't see where your going until your in the car and start the trip. Most likely drivers are not picking you up to low ratings you have from previous trips. Rudeness, backseat driving,taking forever to get in the car or just being an ******* etc. All of these factors contribute to your rating which we DO see before we ever even accept a request.
    --- Post Merged, Jun 24, 2016 ---
    THE BACK PLEASE
    --- Post Merged, Jun 24, 2016 ---
    First of all we do not get a picture of you in the app. We know nothing about you except your first name and rating. Every trip you ride with uber you are rated by the driver. Things that give you a bad rating : Taking too long to get in the damn car, being rude, being a backseat driver, talking on your cell phone and every other word out of your mouth is obscene, being drunk and obnoxious etc. If I see a ride request with a low rating I decline it Everytime.
    --- Post Merged, Jun 24, 2016 ---
    We don't see your destination until you get in the car and I start the trip.
     
  20. ZMacintosh macrumors 65816

    ZMacintosh

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    Nov 13, 2008
    #20
    Thanks.

    In part to your second reply, if its far and not local in the area you're at can you cancel that or can you set restrictions on how far you want to drive from a particular area?
     
  21. Chauffuer, Feb 23, 2017
    Last edited: Feb 23, 2017

    Chauffuer macrumors newbie

    Chauffuer

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    Feb 23, 2017
    #21

    Ride-Share "Riders" are SO Spoiled now! Try using the old taxi system again, then you Might Appreciate UBER drivers for what they have to put up, including from UBER it's-self, in order to give you a ride!

    You get to where you're going for next-to-nothing, you get it within minutes instead of 45minutes to an hour, drivers are typically Very Nice, for fear of the STUPID Rating system that is extremely poorly setup, is ineffectively monitored, & management is completely unwilling to adjust or improve it’s performance, UBER drivers Aren't RUDE and SMELLY like taxis, and the list goes on for days!

    UBER drivers get paid PENNIES when you deduct UBER's ridiculous cut of 25%-35%, Income Taxes, All fuel costs, Vehicle wear & tear, the Special TNC licensing required by the CPUC, the 1.5 million of commercial insurance REQUIRED for ALL ride-share trips(You AREN’T insured if drivers don’t pay for commercial insurance), drivers Don’t get paid for any of their drive time to get to the rider & UBER OFTEN sends drivers 20-45 minutes from their current location to pick up a rider that ends up either cancelling(not paid for) or only needing a 7 minute ride down the street, the phony "Hot Zones" that are almost Never paid to the drivers even when drives give hard proof of both being in the hot zone when pinged, the apps that riders use to Cheat the hot zones by showing them which street to cross to Not pay the driver a Fair fee at Super busy times.... I could go on & on....

    Riders know exactly when drivers arrive via the app, but have ZERO respect for the driver by making them wait, thereby LOSE Money that they’re barely making in the first place. The entitlement attitude that riders exhibit by making drivers wait is appalling... don’t call for a ride until you’re ready to Go!!

    Basically, if you're operating for UBER, Lyft, or Any Other Ride-share for that matter, you Won't profit much at the end of the day... that is, IF YOU'RE OPERATING LEGALLY!! (Which I know that 90% or more of them aren’t! Good luck if your driver has an Accident!!)
     

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20 June 6, 2016