Uber Updates With In-App Chat Between Riders and Drivers

Discussion in 'iOS Blog Discussion' started by MacRumors, Aug 10, 2017 at 7:20 AM.

  1. MacRumors macrumors bot

    MacRumors

    Joined:
    Apr 12, 2001
    #1
    [​IMG]


    Ride hailing app Uber today announced an in-app chat feature that lets riders and drivers communicate with one another without leaving the app. Uber said this update allows drivers to better communicate with riders when sudden road closures or other delays happen en route to the rider's location.

    Riders can also send chats to drivers to indicate where they're waiting for the car, or give a distinct piece of clothing or accessory to allow the driver to easily identify them.

    [​IMG]

    To do so, riders can navigate to the Uber feed, tap "contact," and then tap "Chat," and when the driver gets the message the app will read it aloud to them automatically so they aren't distracted. A one-tap response feature sends a quick thumbs up to the rider so they know their message was read.
    Speaking with TechCrunch, Uber product manager Jeremy Lermitte said this will help keep user data more private, because drivers and riders won't have to share personal contact information outside of Uber. Additionally, the company is considering adding the chat feature into other apps, including UberEATS.

    In-app chat is rolling out globally over the coming weeks to all Uber riders and drivers, and the company described the update as a "first step" towards introducing more communication and messaging experiences within its app.

    Article Link: Uber Updates With In-App Chat Between Riders and Drivers
     
  2. sputnikv macrumors 6502

    sputnikv

    Joined:
    Oct 3, 2009
  3. InuNacho macrumors 65816

    InuNacho

    Joined:
    Apr 24, 2008
    Location:
    In that one place
    #3
    I like Uber drivers because they text and drive.
     
  4. earthTOmitchel Contributing Editor

    earthTOmitchel

    Joined:
    Mar 6, 2015
    Location:
    Louisiana
    #4
    "...when the driver gets the message the app will read it aloud to them automatically so they aren't distracted."
     
  5. Wackery macrumors 6502a

    Joined:
    Feb 1, 2015
    #5
    I'm not reinstalling until they turn off always on tracking, or until iOS 11
     
  6. RadioGaGa1984 macrumors 65816

    RadioGaGa1984

    Joined:
    May 23, 2015
    #6
    You didn’t think they would read the article before spouting their nonsense did you?
     
  7. dmylrea macrumors 68000

    dmylrea

    Joined:
    Sep 27, 2005
    #7
    You don't think Uber and Lyft drivers aren't already distracted while driving? More often than not, when I see a driver going slow for no reason, or I think is otherwise distracted, it's a Uber / Lyft driver, holding their phone, staring at it, trying to figure out where they are, etc. Just because you're not punching in letters to a text message doesn't mean your not being distracted other ways by your phone.
     
  8. BBCWatcher macrumors regular

    Joined:
    Jan 28, 2008
    Location:
    Singapore
    #8
    Uber's arch rival in Southeast Asia, Grab, introduced in-app rider-driver chatting in October, 2016 -- about 10 months ago. Grab also now has auto translation between rider and driver so, for example, a driver who understands Vietnamese can communicate with a rider who understands English. However, Uber might do a slightly better job preventing distracted driving. I don't think GrabChat will read out messages to drivers.
     
  9. earthTOmitchel Contributing Editor

    earthTOmitchel

    Joined:
    Mar 6, 2015
    Location:
    Louisiana
    #9
    I had hope!
     
  10. biglipps66 macrumors member

    Joined:
    Mar 11, 2012
    #10
    Fantastic, more people texting while I'm riding my motorcycle through the already dangerous LA area.
     
  11. InuNacho macrumors 65816

    InuNacho

    Joined:
    Apr 24, 2008
    Location:
    In that one place
    #11
    That is true but they still need to see the notification, tap to act on it, and then further act on it. Besides, people instinctively look at notifications anyhow so its still texting/distracted driving.
     
  12. dannys1 macrumors 68000

    dannys1

    Joined:
    Sep 19, 2007
    Location:
    UK
    #12
    Just what i've always wanted. The ability to converse with my taxi driver both before and after entering his cab.

    I can now text "Have you been busy" before he even arrives!
     
  13. rjlawrencejr macrumors 6502

    Joined:
    Jun 7, 2007
    Location:
    LA/OC/IE
    #13
    As an Uber driver, I like the idea. If it works as advertised, it will be much more seamless than receiving a text message from the passenger.
     
  14. itsmilo macrumors 6502a

    itsmilo

    Joined:
    Sep 15, 2016
    Location:
    Europe
    #14
    I wish Uber wasnt illegal here. Its so convenient in ever country i go to
     
  15. thisisnotmyname macrumors 65816

    thisisnotmyname

    Joined:
    Oct 22, 2014
    Location:
    known but velocity indeterminate
    #15
    I don't want to communicate with my driver though, I want them to use the information in the app about my pickup and drop off location. All the necessary data is there, don't call me, don't text me, don't message me, just go to the point I marked on the map and pick me up. I have your car make/model and license plate and will wave when you arrive. :)
     
  16. D.T. macrumors 603

    D.T.

    Joined:
    Sep 15, 2011
    Location:
    Vilano Beach, FL
    #16
    This is actually a terrific idea - I always disliked having my standard contact information exposed (via text messages), this will - if what I'm assuming about the implementation is correct - contained in the Uber sandbox.
     
  17. BruiserB macrumors 65816

    Joined:
    Aug 9, 2008
    #17
    As an occasional driver, I can say that you are the ideal passenger. We don't want to talk to you either! I just want to drive to the pickup location and find you waiting. I especially hate when a passenger calls just after requesting to tell me where they are....or worse...to ask if I can come get them in 3 hours!?! Some people just don't get how the service works. I never call a passenger. I only text. And I only text after arriving to the pin location and not seeing the passenger. Moving the communication in-app is actually a great move. And the option to give a quick "thumbs-up" response will save me from having to switch to the Messages app and type "thanks" when a customer feels it's necessary to tell me something when I'm on the way. So this is actually eliminating texting while driving....not adding to it.
    --- Post Merged, Aug 10, 2017 at 11:00 AM ---
    Drivers never got your contact info when you texted or called them. And you didn't get theirs when they answered. The numbers both sides saw were dummy temporary numbers that only enabled communication between the time you requested the ride and were dropped off and are not the actual numbers of either the driver or passenger.
     
  18. D.T. macrumors 603

    D.T.

    Joined:
    Sep 15, 2011
    Location:
    Vilano Beach, FL
    #18
    Thanks, I never bothered to research this, but it's pretty clearly documented on Uber's site. That makes a ton of sense, otherwise there would be some privacy issues, plus it prevent direct contact outside of Uber (of course, the driver can provide their personal contact details as wanted).

    The reason I thought that wasn't the case, is semi-recently we had to contact the driver after the drop off (our doggie bag!), and we were able to text them (assuming there's maybe a small window of time where the temp allocation stays active).
     
  19. x-evil-x macrumors 68020

    x-evil-x

    Joined:
    Jul 13, 2008
    #19
    Exactly. This is a welcomed feature and I tried finding a way to contact the person in the app when I first started after calling them and no replies and them not showing. This should of been in the app at the start. Nothing wrong with having a chat system for drivers when the passengers are not the brightests to find where you are on a map. Having them tell me where to be is much much better.
     
  20. trav macrumors member

    trav

    Joined:
    Mar 6, 2008
    Location:
    Wisconsin/Illinois
    #20
    You're the only one then. We need more riders like you. Most don't pay attention to where they put their pin and don't pay attention to any of my info. It's always shocking when I call to find someone and they ask what kind of car I'm in as if it wasn't already provided to them.
     
  21. wordup60 macrumors member

    Joined:
    Jul 5, 2012
    #21
    Grab's user experience has been streets ahead of Uber's for ages, and continues to be. Full dollar amounts, free cancellations, fixed pricing including for taxis, the JustGrab option where either a taxi or a GrabCar turns up, and many more. Combine that with Uber's ****** corporate culture and that they now require you to have location services turned on at all times, and I've very happily waved good-bye to Uber.
     
  22. Mrjoedot macrumors regular

    Joined:
    Dec 29, 2012
    Location:
    Asean market
    #22
    Other ride hailing in Southeast Asia has done it ages ago!
     
  23. jw2002 macrumors 6502

    Joined:
    Feb 23, 2008
    #23
    However, aren't there recent studies suggesting that audio delivered text messages might be just as distracting as screen based ones?
     

Share This Page