Uh-Oh!! Bad impulse buy.....returning ipad...

Discussion in 'iPad' started by solaris7, Nov 7, 2010.

  1. solaris7 macrumors regular

    Feb 17, 2008
    Hi guys,
    So I have been wanting to buy an ipad for a while now for my sister, I initially thought 16GB would be enough and placed an order at the online apple store. Turns out, I am regretting the decision since high-quality apps seems to be taking up more and more space. So, I decided to cancel the order and place an order for the 32GB one, turns out that since my item is already prepared for shipment I cannot cancel it!!!!
    Now I have to take the long and dangerous road of returning it back to apple. Have you guys had any experience with this? Should I be on the safe side and 2 day ship the ipad back to apple using fedex? or use USPS and hope it gets back to apple? How long does this whole process take?

    ANY help would be appreciated...
  2. unixfool macrumors 6502a

    Jan 21, 2006
    Northern VA
    Either method of shipping back should be fine, as long as you insure the package, IMO.

    BTW, your thread title is a bit misleading.
  3. solaris7 thread starter macrumors regular

    Feb 17, 2008
    After some searching, I found out that a few people returned their product (purchased online) directly to the apple store. is it possible? If it is, this method is way better!
  4. unixfool macrumors 6502a

    Jan 21, 2006
    Northern VA
    Dunno...I've never returned an Apple product.
  5. KevinC867 macrumors 6502a

    Jun 8, 2007
    Saratoga, CA
    It's hard to imagine that the size of apps would be the reason to return a 16 GB iPad. I have a pretty good collection of apps, including some large marine navigation apps, and their total size is less than 2GB. Usually, the need for the larger sizes is driven by the desire to have lots of movies and music on the iPad.
  6. Night Spring macrumors G5

    Night Spring

    Jul 17, 2008
    Wouldn't the simplest thing be to refuse delivery? In any case, call Apple and ask what you should do. Any business that sells products online have procedures in place for customers who want to return merchandise. They should take care of everything, or give you clear instructions on what to do.
  7. phyrexia macrumors 6502a

    Sep 3, 2010
  8. Saberon macrumors 6502a

    Sep 16, 2008
    Refuse delivery OR call the company that ships your iPad and ask to do a "Return to sender" (Even if it ships from China the "return to address" is in the USA
  9. mosx macrumors 65816

    Mar 3, 2007
    Yeah, just refuse delivery. That way, if there was any shipping charges, those get refunded as well.

    16GB should be fine. I have the 32GB model. I have several pages worth of apps on mine, as well as almost 1,000 songs at around 11MB per song, and I still have to use several HD videos to fill up the remaining space.
  10. mgg macrumors member

    Jul 3, 2010
    I recently double-ordered something in error and couldn't cancel because the orders were already being processed. I called Apple, and they emailed me a return Fedex shipping label (at their cost). When the duplicate item got here, I shipped it back, and had my money refunded within a few days.

    Your situation sounds similar to mine. I would just call them and explain the circumstances; I'm sure they'd take care of things for you, especially if you've already ordered the 32GB iPad.

    Everything turned out great for me. My only complaint would be the wait time before I reached a customer service rep -- but he was nice, spoke English, and understood what I was saying...so the wait was well worth it.
  11. SidBala macrumors 6502a

    Jun 27, 2010
    Haha. Were you expecting to see some good old anti-iPad vs pro-iPad forum battle? Yeah me too. What a let-down!

    OP: You should call up Apple and explain the situation. After all, you are upgrading to a 32GB.
  12. p-rice macrumors regular

    Apr 18, 2010
    Las Vegas
    Bring the 16gb boxed and sealed with receipt to an Apple store and ask for an exchange. They'll do it.
  13. ayres macrumors regular

    Sep 27, 2010

    apple customer service has proven to be very flexible. i'd be shocked it they refused the refund/exchange in-store.
  14. Crosbie macrumors 6502a


    May 26, 2010
    Brighton, UK
    +1. They'll sort it out. You won't be out of pocket. I was going to do this with a 32 > 64 upgrade. (In the end my gf bought the 32.)
  15. wirelessmacuser macrumors 68000


    Dec 20, 2009
    I order a lot of Apple laptops and other items, using the Apple online store for 80% of it. I've changed my mind after it shipped and have found through experience the very best way to return it, is simply wait till it arrives. The minute you have it in hand do _NOT_ open the package. Call Apple immediately, they will issue you a return authorization, a prepaid shipping label (email) and then it's simply a matter of dropping it off at FedEX. Now you have a tracking number to follow your return, Apple will issue a credit immediately upon their reciept, and the bottom line is you will get your money back very quickly. I have nothing but good things to say about Apple's customer service.

    NOTE: Do _NOT_ refuse the package, and here is why.

    If you do that, you will have no way to track it's return. You will be extending the amount of time it takes to receive your credit for your purchase by at least two or more weeks, because it will not ship back the fastest way. It will go ground and you will wait and wait and wait until Apple receives it and credits you.

    If you follow the procedure I've outlined you will find that Apple is the very best and easy to use. As far as returning it to a store, I've not tried that, but trust that if others here say that's possible then you have an even easier way to accomplish what you wish to do.

    Cheers... :)
  16. Chupa Chupa macrumors G5

    Chupa Chupa

    Jul 16, 2002
    1) Did you ask if it was OK to refuse delivery? If they are OK w/ it that is the best and least expensive way to go. Some companies like Amazon love it when you refuse a package b/c the know it's untouched. Other companies don't like it b/c there return system is based on RMA#.

    2) If they don't want you to refuse ship it FedEx Ground w/ Signature. If you insure it for $500 that is automatic. This is the least expensive secure-ish way to get your package back to Apple. Any FedEx Office/Kinkos can help you. It's a little less expensive than UPS, and obviously much less than any air service. Whatever you do don't ship w/ USPS.
  17. Nishi100 macrumors 6502a

    Mar 27, 2010
    1) Wait for the iPad to arrive.
    2) Take it to the Apple Store sealed. (No need to book an appointment - I didn't)
    3) Tell on of the Apple people that you want to return it - if they say no, then ask a old person or the manager because I returned my iPad within the first 14 days (GPS not working) and they refunded it immediately.
    4) Once you've got a refund, order the 32gb or buy it in store.
  18. r6girl Administrator/Editor


    Staff Member

    Sep 6, 2003
    Getting a refund for a defective product is different than getting a refund for a brand new, unopened product.

    Apple's online refund and return policy is here. Solaris - just use a shipping method with tracking that you're comfortable with. I returned an iPhone ordered online last year and it took maybe 7 days for my refund to be processed. It's a fairly painless process.
  19. macjonny1 macrumors 6502a


    Jan 10, 2006
    Angry Birds only takes up a bit of space. Is there a need for other apps?
  20. danny_w macrumors 601

    Mar 8, 2005
    Austin, TX
    I don't know how it works with FedEX, but with UPS if you refuse a package you can continue to track it using the original tracking number and see when the return gets delivered. I would think that FedEX would be the same. I have refused UPS shipments and been refunded very quickly. However, in this case it is probably better to do as you stated (get a prepaid shipping label) or simply return it to a physical Apple store.
  21. msavwah macrumors 6502

    Apr 5, 2010
    Don't open it. Take it to Apple retail store. Pay the difference. Done.
  22. tripjammer macrumors 6502a

    Apr 28, 2010
    16Gb would work...but 32gig is the sweet spot for app storage on iOS devices.

    Get the 32gig Ipad and be happy. Return the 16GB Ipad at the apple store.

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