Uhh is this a scratch or a crack?

Discussion in 'MacBook Pro' started by entraik, Jul 31, 2017.

  1. entraik, Jul 31, 2017
    Last edited: Jul 31, 2017

    entraik Suspended

    Joined:
    Jan 22, 2009
    #1
    Literally just bought the new 2017 mbp w/ touchbar a few days ago and I saw this in the light today. Tried to clean it and it's not coming off... This is taken with my iphone flash on. It isn't really visible in normal light unless trying to look... Haven't dropped or damaged my laptop in anyway and have been taking care of it (in a case and all). What is this.. and is it a big deal? Should I return it ?? It's only really visible in light..


    http://imgur.com/q41sipP
    [​IMG]
     
  2. seeforyourself macrumors regular

    Joined:
    Dec 1, 2014
    #2
    I would exchange it. I bought a MBP that had a scratch right out of the box, exchanged it right away. You just need to do it within 14 days.
     
  3. entraik thread starter Suspended

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    Jan 22, 2009
    #3

    will they give me any trouble? should i mention the scratch/crack even?
     
  4. seeforyourself macrumors regular

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    Dec 1, 2014
    #4
    I wouldn't. Just say you are experiencing battery issues. If they mention the scratch just act dumb
     
  5. New_Mac_Smell macrumors 68000

    New_Mac_Smell

    Joined:
    Oct 17, 2016
    Location:
    Shanghai
    #5
    If you caused the crack then technically it's fraud. But you'll get varying opinion on the ethics of that one...

    Generally speaking the staff at Apple stores genuinely couldn't care less about Apples bottom line. However again, if the crack is your fault and you return it for a new one claiming this was there at new, or some other made up issue, then it is technically fraud. Happily however Apple tend to cover the costs of these incidents when selling computers, so you also loose the right to ever complain about the cost of a new Mac.

    If I were you, try to work out if that was there when delivered. It seems odd that you wouldn't notice something immediately, so have a think on what could have caused it. It's most likely to have been present at delivery, so do exchange it if you think this is the fault. However do not lie to them, don't make up some unrelated story and claim ignorance. Just tell the truth and they'll take care of you.
     
  6. Gjwilly macrumors 68030

    Joined:
    May 1, 2011
    Location:
    SF Bay Area
    #6
    The aluminum edge around the screen looks bent already.
     
  7. ab298 macrumors member

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    Jun 18, 2017
    #7
    As Gjwilly says (I think) : what's this ?

    [​IMG]
     
  8. corelle macrumors newbie

    Joined:
    Jan 2, 2008
    #8
    It's simply a top cover bracket ( ̄▽ ̄)
     

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  9. entraik thread starter Suspended

    Joined:
    Jan 22, 2009
    #9
    It's just the moshi case and no I didn't damage anything. It came like this out of box. My laptop has been sitting on my desk since I got it.
     
  10. joefoong79 macrumors regular

    Joined:
    Jun 23, 2017
    #10
    It's a scratch. Just bring back to Apple Store and just said I don't like it. Return it. Apple don't care unless it look damage on their easy inspection. If they found it you play dumb. Those apple guy very easy all the time. :D
     
  11. entraik, Aug 1, 2017
    Last edited: Aug 1, 2017

    entraik thread starter Suspended

    Joined:
    Jan 22, 2009
    #11
    I need a replacement laptop on the spot though. I'm not looking to just return it, so telling them I don't like it will leave them wondering why I bought it again?
     
  12. Tea-Aholic macrumors 6502

    Tea-Aholic

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    Dec 8, 2011
    Location:
    Melbourne, Australia
    #12
    I did the same thing here in Australia, I told them that my MacBook Pro came with a dent on the USB-C cable and it was a cosmetic issue.

    In Apple's return paperwork, they can put "cosmetic issue" as an option so don't be afraid to return it. However, I did exchange it for a higher-spec model.
     
  13. ab298, Aug 1, 2017
    Last edited: Aug 1, 2017

    ab298 macrumors member

    Joined:
    Jun 18, 2017
    #13
    Ah, thanks.
    I wouldn't hesitate to return it, and say the scratch was annoying. If you have concerns about the truth, say a key or two get stuck now & then.
     
  14. joefoong79 macrumors regular

    Joined:
    Jun 23, 2017
    #14
    Then just find another reason. Battery is suck. I need a replacement. They don't care as long as they have same spec at the store. I change mine 2 times because first machines wife drop every single day then I exchange but found out second one is the same. It's my router. When I made that exchange the Apple guy just said ok, wait me here. Within a minute he back with another MacBook.
     
  15. Rocko99991 macrumors 6502a

    Rocko99991

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    Jul 25, 2017
    #15
    The sooner the better. If you let too much time go by it looks like you may have caused it.
     
  16. PBG4 Dude macrumors 68030

    PBG4 Dude

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    Jul 6, 2007
    #16
    Doesn't help that the scratch is right below where the hard case clamps to the laptop. They may say it was user error during installation.
     
  17. Rocko99991 macrumors 6502a

    Rocko99991

    Joined:
    Jul 25, 2017
    #17
    Possibly . Seems like it would take a quite a bit of force to cause that. I have had a new Nano, out of the box have a similar scratch. I had no issues with exchange, but I did it the same day.
     
  18. joefoong79 macrumors regular

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    Jun 23, 2017
    #18
    Don't be so chicken. Just bring it in. If this store refused. Go to another one. They not record listing you if they verbally refused. So just play smart enough then next stop get back another reason if they spot that scratch in the first stop. ;)
     
  19. TheScavenger macrumors 6502

    TheScavenger

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    Jul 14, 2007
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    Kansas City, MO
  20. entraik thread starter Suspended

    Joined:
    Jan 22, 2009
    #20
    I got it replaced.. was super easy and they were really nice.


    Btw the hard shell I installed had nothing to do with the scratch. The screen was never touched during the process...
     
  21. TheScavenger macrumors 6502

    TheScavenger

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    Jul 14, 2007
    Location:
    Kansas City, MO
    #21
    Good to know! Thanks.
     
  22. joefoong79 macrumors regular

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    Jun 23, 2017
    #22
    I told you those apple guy is easy. They pay more attention on those lady guest in Apple Store rather your returned MacBook. LoL :p
     
  23. PBG4 Dude macrumors 68030

    PBG4 Dude

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    #23
    That's great news! Glad it worked out for you. :)
     
  24. seeforyourself macrumors regular

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    Dec 1, 2014
    #24

    Awesome!
     

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