Uhh is this a scratch or a crack?

entraik

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Original poster
Jan 22, 2009
602
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Literally just bought the new 2017 mbp w/ touchbar a few days ago and I saw this in the light today. Tried to clean it and it's not coming off... This is taken with my iphone flash on. It isn't really visible in normal light unless trying to look... Haven't dropped or damaged my laptop in anyway and have been taking care of it (in a case and all). What is this.. and is it a big deal? Should I return it ?? It's only really visible in light..


http://imgur.com/q41sipP
 
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seeforyourself

macrumors 6502
Dec 1, 2014
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I would exchange it. I bought a MBP that had a scratch right out of the box, exchanged it right away. You just need to do it within 14 days.
 

New_Mac_Smell

macrumors 68000
Oct 17, 2016
1,927
1,544
Shanghai
will they give me any trouble? should i mention the scratch/crack even?
If you caused the crack then technically it's fraud. But you'll get varying opinion on the ethics of that one...

Generally speaking the staff at Apple stores genuinely couldn't care less about Apples bottom line. However again, if the crack is your fault and you return it for a new one claiming this was there at new, or some other made up issue, then it is technically fraud. Happily however Apple tend to cover the costs of these incidents when selling computers, so you also loose the right to ever complain about the cost of a new Mac.

If I were you, try to work out if that was there when delivered. It seems odd that you wouldn't notice something immediately, so have a think on what could have caused it. It's most likely to have been present at delivery, so do exchange it if you think this is the fault. However do not lie to them, don't make up some unrelated story and claim ignorance. Just tell the truth and they'll take care of you.
 

entraik

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Jan 22, 2009
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It's just the moshi case and no I didn't damage anything. It came like this out of box. My laptop has been sitting on my desk since I got it.
 

joefoong79

macrumors regular
Jun 23, 2017
176
32
Literally just bought the new 2017 mbp w/ touchbar a few days ago and I saw this in the light today. Tried to clean it and it's not coming off... This is taken with my iphone flash on. It isn't really visible in normal light unless trying to look... Haven't dropped or damaged my laptop in anyway and have been taking care of it (in a case and all). What is this.. and is it a big deal? Should I return it ?? It's only really visible in light..


http://imgur.com/q41sipP
It's a scratch. Just bring back to Apple Store and just said I don't like it. Return it. Apple don't care unless it look damage on their easy inspection. If they found it you play dumb. Those apple guy very easy all the time. :D
 

entraik

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Jan 22, 2009
602
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It's a scratch. Just bring back to Apple Store and just said I don't like it. Return it. Apple don't care unless it look damage on their easy inspection. If they found it you play dumb. Those apple guy very easy all the time. :D
I need a replacement laptop on the spot though. I'm not looking to just return it, so telling them I don't like it will leave them wondering why I bought it again?
 
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Tea-Aholic

macrumors 6502
Dec 8, 2011
428
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Melbourne, Australia
I need a replacement laptop on the spot though. I'm not looking to just return it, so telling them I don't like it will leave them wondering why I bought it again?
I did the same thing here in Australia, I told them that my MacBook Pro came with a dent on the USB-C cable and it was a cosmetic issue.

In Apple's return paperwork, they can put "cosmetic issue" as an option so don't be afraid to return it. However, I did exchange it for a higher-spec model.
 

ab298

macrumors member
Jun 18, 2017
62
12
It's just the moshi case and no I didn't damage anything. It came like this out of box. My laptop has been sitting on my desk since I got it.
Ah, thanks.
I wouldn't hesitate to return it, and say the scratch was annoying. If you have concerns about the truth, say a key or two get stuck now & then.
 
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joefoong79

macrumors regular
Jun 23, 2017
176
32
I need a replacement laptop on the spot though. I'm not looking to just return it, so telling them I don't like it will leave them wondering why I bought it again?
Then just find another reason. Battery is suck. I need a replacement. They don't care as long as they have same spec at the store. I change mine 2 times because first machines wife drop every single day then I exchange but found out second one is the same. It's my router. When I made that exchange the Apple guy just said ok, wait me here. Within a minute he back with another MacBook.
 

Rocko99991

macrumors 6502a
Jul 25, 2017
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The sooner the better. If you let too much time go by it looks like you may have caused it.
 

PBG4 Dude

macrumors 68030
Jul 6, 2007
2,778
1,999
The sooner the better. If you let too much time go by it looks like you may have caused it.
Doesn't help that the scratch is right below where the hard case clamps to the laptop. They may say it was user error during installation.
 

Rocko99991

macrumors 6502a
Jul 25, 2017
948
1,168
Doesn't help that the scratch is right below where the hard case clamps to the laptop. They may say it was user error during installation.
Possibly . Seems like it would take a quite a bit of force to cause that. I have had a new Nano, out of the box have a similar scratch. I had no issues with exchange, but I did it the same day.
 

joefoong79

macrumors regular
Jun 23, 2017
176
32
Don't be so chicken. Just bring it in. If this store refused. Go to another one. They not record listing you if they verbally refused. So just play smart enough then next stop get back another reason if they spot that scratch in the first stop. ;)
 

entraik

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Jan 22, 2009
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I got it replaced.. was super easy and they were really nice.


Btw the hard shell I installed had nothing to do with the scratch. The screen was never touched during the process...
 
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joefoong79

macrumors regular
Jun 23, 2017
176
32
I got it replaced.. was super easy and they were really nice.


Btw the hard shell I installed had nothing to do with the scratch. The screen was never touched during the process...
I told you those apple guy is easy. They pay more attention on those lady guest in Apple Store rather your returned MacBook. LoL :p
 
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PBG4 Dude

macrumors 68030
Jul 6, 2007
2,778
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I got it replaced.. was super easy and they were really nice.


Btw the hard shell I installed had nothing to do with the scratch. The screen was never touched during the process...
That's great news! Glad it worked out for you. :)
 

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