UK 02 contracts CAN upgrade in AppleStores if eligible

Discussion in 'iPhone' started by smr, Jun 19, 2009.

  1. smr macrumors 6502a

    Joined:
    Sep 14, 2007
    Location:
    Shropshire, UK
    #1
    There was a lot of speculation on here about being able to do O2 contract upgrades (if eligible) in UK AppleStores.

    The answer is YES you can!

    My upgrade in the Birmingham Bullring store went very smoothly. I arrived at 07:30 to find a queue of about 20. We had free Starbucks coffee! There were probably about 50 in the queue by the time they opened. Those with Personal Shopping appointments went in first. I was allowed in the store about 8:30 for a play on the display 3G Ss, and then started the upgrade process at 9am.

    Apple seem to be running an O2 contract system under Windows (e.g. using VMware Fusion) on iMacs. They take a few details, check ID, print a contract, you sign it than pay for the phone. You are then handed over to a Genius who puts your old SIM into your new iPhone then activates it using iTunes. My was activated and on the network straight away and I could makes calls etc immediately. The upgrade and activation took about 20 minutes.

    All in all it was a very smooth, well-run operation!
     
  2. OllyW Moderator

    OllyW

    Staff Member

    Joined:
    Oct 11, 2005
    Location:
    The Black Country, England
    #2
    Glad to hear they have improved the process, it was a shambles last year.
     
  3. smr thread starter macrumors 6502a

    Joined:
    Sep 14, 2007
    Location:
    Shropshire, UK
    #3
    I should just add that the AppleStore employees made the whole purchase experience very, very positive.

    As we ran through the screens on the O2 upgrade system, I could see lots prompts for options i.e. longer contracts, insurance (came up a few times!), bolt-ons etc. However, the Apple guy just ignored these and simply asked me the relevant questions. No hard sell at all. I can't imagine that would happen in an 02 shop, let alone CPW:rolleyes:
     

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