UK Apple Store - Return Opened iPhone?

Discussion in 'iPhone' started by iblower, Jan 16, 2016.

  1. iblower macrumors newbie

    Joined:
    Jan 16, 2016
    #1
    Hi all,

    I purchased an iPhone as a gift on 3rd January, however the recipient is finding it difficult to adjust to iPhone, having owned Samsung devices in the past, and has decided to stick with Samsung for now. I was just wondering if Apple would offer a refund for the iPhone, even though the box has been opened and the device has been used for the past two weeks? The device is in mint condition, with all accessories still in place.

    I looked at my receipt, and it states: Return Date: Jan 20 2016.

    I purchased from an Apple retail store, and would like to return to the same Apple retail store if possible. Just unsure if the return date applies to sealed products only?

    Thanks!
     
  2. powerbook911 macrumors 68040

    powerbook911

    Joined:
    Mar 15, 2005
    #2
    In the US, open box is ok. A quick look at UK site suggests that only software must be sealed for their online UK store. You'd think UK retail would be the same.

    Sometimes employees and managers will try to create their own policies but at first glance, it looks like you might be good to go. Remember that your wireless service is not with Apple so it will need to be managed or cancelled separately. Good luck!
     
  3. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #3
    Unless it has been physically damaged, Apple shouldn't give you any difficulty.
    People might return Apple products, for not much of a reason, such as wrong color, too slippery, too light or too heavy, etc. Or, maybe it's really simple: They don't like that product.

    You really don't need any reason to return prior to the return date.

    I suspect that your sales invoice would state something like: "No returns - or reduced refund for return of opened/used items".
    I don't think you will find anything like that on your sales receipt.
    Take it back, and good luck for the future!
     
  4. GeekPill macrumors member

    Joined:
    Mar 20, 2011
    Location:
    United Kingdom of GB & NI
    #4
    As DeltaMac has stated if there is no physically damage or the device has been opened the Apple Store will accept it back and give you a full refund.
     
  5. lugworm macrumors 6502

    lugworm

    Joined:
    Apr 4, 2011
    Location:
    UK
    #5
    You'll be fine. I returned a mini last year after 10 days of use, just decided it wasn't for me.
    Refunded, no questions.
     
  6. lyceumHQ macrumors 6502a

    lyceumHQ

    Joined:
    Aug 4, 2010
    #6
    I did it last year with a 6. The guy checked it over said that's great thanks and gave me a full refund.

    As long as its pristine and not damaged you won't have a problem.
     
  7. robkat macrumors member

    robkat

    Joined:
    Dec 22, 2008
    Location:
    Scotland
    #7
    Just returned iPhone to Apple store in Edinburgh. No problems at all getting full refund.
     
  8. Shanghaichica macrumors 603

    Shanghaichica

    Joined:
    Apr 8, 2013
    Location:
    UK
    #8
    They don't care if you've used it or not. I bought an iPod touch and some beats earphones. I used both and returned them on both occasions within the 14 day period and I was given a refund. No questions asked.
     
  9. bandofbrothers macrumors 601

    bandofbrothers

    Joined:
    Oct 14, 2007
    Location:
    Uk
    #9
    I returned an iPad Mini after 5 days of use to refund and buy an iPad Air.

    No issues at all.

    One of the easiest Returns I've been involved in.
     

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