UK Consumer Law claim success!

Discussion in 'MacBook Pro' started by daveb99, Nov 5, 2014.

  1. daveb99 macrumors member

    Joined:
    Jan 27, 2011
    #1
    Had my Mid 2012 15" MBP Retina for just under two years now, and the warranty expired after 1 year (I didn't bother with Applecare).

    It had the 1st gen LG panel fitted, and it was exhibiting pretty bad screen ghosting (image retention).

    Phoned Apple (it was bought from them online originally), and I mentioned the UK Consumer Law option to try and get the screen replaced for free.

    They were excellent, told me the process, which I followed, and I now have it back, fitted with a brand new screen (it's the 2nd gen LG one, I have checked) - all free of charge.

    So, it can be done, if you have any issues with your Apple hardware that you believe exist due to a hardware fault (in this case an inherent fault with the original LG screens), and it's out of warranty, I'd advise you to follow up with Apple and state that you want to make a Consumer Law claim. It may well be successful, depending of course on the nature of the fault and the age of your hardware.

    http://www.apple.com/uk/legal/statutory-warranty/

    https://www.apple.com/legal/warranty/statutoryrights.html

    Excellent service, thumbs up Apple.
     
  2. brandscill macrumors 6502

    Joined:
    Jul 10, 2008
    #2
    Hi,

    I know this was a long time ago but what was the process? My 2011 MBP has the GPU issue and the repair program has ended and the laptop is now vintage.

    A senior advisor asked me to get a report from a repair centre and complete a consumer claim form and submit that to him along with proof of purchase, I did this Thursday and now I'm just waiting.

    Any idea how long I should expect to wait and what happens next?
     
  3. leman macrumors 604

    Joined:
    Oct 14, 2008
    #3
    We never had to do anything 'special' to get warranty repairs under local laws. Nor there ever was a special procedure for that. We just bring the defective unit in, and as long as it was under 2 years from purchase (Swiss law), it was repaired for free without any comment. But yeah, 5 years in UK is just insane.
     
  4. brandscill macrumors 6502

    Joined:
    Jul 10, 2008
    #4
    6 Years in the UK, but you need to be able to prove it was a manufacturing defect. Given Apple had a very public replacement program though they pretty much did that for me.
     
  5. CleanFeed macrumors member

    CleanFeed

    Joined:
    Nov 14, 2016
    Location:
    London, UK
    #5
    I may be wrong but I thought with this it was Apple that has to prove it isn't a manufacturing defect. I'm very interested in this because I'm still deciding whether to go the Apple Care route or not.
     
  6. brandscill macrumors 6502

    Joined:
    Jul 10, 2008
    #6
  7. CleanFeed macrumors member

    CleanFeed

    Joined:
    Nov 14, 2016
    Location:
    London, UK
    #7
  8. brandscill macrumors 6502

    Joined:
    Jul 10, 2008
    #8
    I wouldn't say they're great about it, especially in store
     
  9. PeterJay macrumors newbie

    PeterJay

    Joined:
    Nov 8, 2010
    Location:
    Newcastle upon tyne
    #9
    They have been great on this issue in the past-

    The problem is with our devices now being considered "Vintage", they can't actually repair them as they don't have the parts.
     
  10. Calby macrumors 6502

    Calby

    Joined:
    Dec 30, 2015
    Location:
    Sweden, Gävle
    #10
    If they can't repair them then they mess to change them for a new one.
    And yeah then you get the 2016.
     

Share This Page