iPhone 13 Pro Max UK consumer protection

[DanR16]

My iPhone 13 Pro Max top speaker just broke, sounds really crackly now. Took it too the Apple Store and they said it needed a new one, they have no idea what happened to it. I baby the phone so I have no clue why it would brake.

My Apple Store offered me a 50% discount on a £150 repair but their website suggests I’m entitled to a free repair under this law. Is there any point in mentioning this or should I just pay the £75? Does anyone has experience with this?

Appreciate some advice 😊

 

[i-Liam]

It would only apply if the phone was bought from Apple directly. If it was, then I’d ask to speak with manager and remind him/her of consumer law. If it wasn’t bought from Apple, then you should go to which ever retailer you bought it from.

 

[PegasusTenma]

And please let us know what ends up happening!

 

[Andeddu]

If the phone is still under warranty, you should be entitled to a free repair.

If it’s out of warranty, take that 50% discount!

 

[NickRno77]

Does UK Consumer Law cover phones purchased from Apple Online ?

 

[DanR16]

Does UK Consumer Law cover phones purchased from Apple Online ?

Yes it applies to the retailer you by from so if you buy directly from apple, the law applies to them. Paid the £75 and got a brand new phone because the repair failed. Apple told me free repairs are available if you bring it within 2 years of purchase

Not bad 😊