UK Education Warranty

[Wicker]

I bought my Macbook through the Higher Education Online Store about a month ago. Apple has confirmed that all educational purchases come with a standard 3 year warranty, but when I check my warranty status at https://selfsolve.apple.com/GetWarranty.do it tells me I'm currently covered by the standard 1 year warranty.

I've been in contact with Apple and they say that when you buy through the HE store you automatically have the 3 year warranty. However, my concern is that since that is not reflected on the warranty website then if something was to happen say two years on (hopefully not!!) and I went to get it repaired I would be turned down as the website would say that the one year warranty has expired.

Anybody have any experience with this?

 

[dmchapman]

I have an imac that I bought through the HE store - it's over a year old now and that site show it's status as:

Our records indicate that your product is covered under a custom contract. For more information about your coverage, please contact us.

I'm pretty sure it said something else in the first year so you are probably fine

 

[marbles]

I bought my Macbook through the Higher Education Online Store about a month ago. Apple has confirmed that all educational purchases come with a standard 3 year warranty, but when I check my warranty status at https://selfsolve.apple.com/GetWarranty.do it tells me I'm currently covered by the standard 1 year warranty.

I've been in contact with Apple and they say that when you buy through the HE store you automatically have the 3 year warranty. However, my concern is that since that is not reflected on the warranty website then if something was to happen say two years on (hopefully not!!) and I went to get it repaired I would be turned down as the website would say that the one year warranty has expired.

Anybody have any experience with this?

I know exactly what you mean , get it in writing or you could very well be up the creek without paddle if your machine breaks down (hope not btw).

Better be safe than sorry , in writing , always in writing & make sure anything in writing reflects your exact serial number, purchase date & model number exactly !!.

Luck

 

[logana]

You should receive (in the post from Apple in Cork) the warranty details for the machine.

It may take 2 or 3 months to arrive though but you should get it and it will confirm the 3 years.

I bought a MacBook for my son late October last year and the paperwork arrived about February this year.

 

[Wicker]

Thank you for your replies.

If Apple do send out the warranty details by post then I would be in trouble as I'm moving in a month's time so that's a bit worrying (in fact, very worrying!).

I'm heading to London next week for an exhibition, do you think they would be able to help me out with this at the Apple Store or is this a separate deal?

 

[logana]

I'm heading to London next week for an exhibition, do you think they would be able to help me out with this at the Apple Store or is this a separate deal?

Probably not - but why not phone Apple UK on the 0800 number and give them your new address or at least somebody's address where they will be able to send out the warranty info to.

It does take months though - the Apple Store should be able to check the warranty if you give them your serial number.

As previously stated the "custom contract" is Applespeak for the 3 year HE warranty but having just checked my son's MacBook it says it is covered by the 12 month Apple Limited Warranty due to expire in November 2008 !

 

[bytefire]

The details of my 3yr warranty were sent to me by e-mail a few months after I purchased my iMac, I haven't recived anything in the post about it.

 

[neiltc13]

The details of my 3yr warranty were sent to me by e-mail a few months after I purchased my iMac, I haven't recived anything in the post about it.

Yeah, it's the same for me and I've bought multiple Macs from the HE store.

EMEA CC- HE CONTRACT WARRANTY INDI

02/02/2008

AppleCare Base Warranty Certificate for the Higher Education National Contract

This certificate confirms that you agreed to AppleCare Base Warranty Plan terms and conditions and the Apple product(s) entitled for coverage.

Please keep this certificate and the original proof of purchase for your Apple products as they may be required if there is any question as to the product's eligibility for service.

Below you will find a list of products entitled for AppleCare Base Warranty coverage. Please take a moment to review it. If corrections are necessary or if you have questions please call us on 0870 876 0753 (National Call Rate applies).

Coverage is now in effect. The AppleCare Base Warranty is a uniquely integrated service and support solution that extends your built-in service and support coverage from date of purchase as follows:
- 1 year phone support / Apple Applications Support (*)
- 3 years Hardware Warranty Parts & Labour (*)

If you experience difficulties with the covered Apple product(s), please call Apple for assistance on 0870 876 0753 (National Call Rate applies).

(*) For complete details on the AppleCare Base Warranty (Data sheet – Terms & Conditions) visit https://store.apple.com/Catalog/uk_inst/Images/salespolicies_individual.html

AppleCare Team

Apple product(s) covered under AppleCare Base Warranty Program:
Product Configuration: IMAC 20/2.4/1GB/320GB/SD-GBR
Serial Number: W2230A70X77
Contract End Date: 04/12/2010
Contract Number: 340958091
Contract Description: UK HE Base Warranty 07 for iMac

Apple
Customer Support
Hollyhill
Cork
Ireland

www.apple.com/uk/support

Apple Computer International
Registered in Ireland: Company No 157192
Registered Office: Hollyhill Industrial Estate, Cork.

I have never received anything by post about this.

 

[Greasybaz]

I've just been discussing this issue with someone at the apple store in Southampton. Is far as mr mac specialist was concerned my macbook pro bought through the uk higher education store only has a year warranty. I haven't had any confirmation of the cover from apple either. I think i'll be phoning the number in the previous post.

 

[logana]

I have heard that too in an Apple Store - was told that it had changed recently to a one-year warranty with the option of purchasing Applecare (but only at the time of purchase) for £58 (including VAT !).

Anybody else like to confirm or deny that it has changed ??

 

[marbles]

count me in for wanting to know more about this , seems to me that the cover period has been changed , hmmmm

 

[logana]

count me in for wanting to know more about this , seems to me that the cover period has been changed , hmmmm

The AppleCare "upgrade" from the 3 year HE base warranty used to be £58 extra so why would it still be the same price to upgrade from a 12 month warranty.

Does not seem to add up quite right.

I suspect that the Apple Store staff have not been given then the correct info - I know several students who have bought MacBooks and MacBook Pro's (in-store with HE discount) and bought the AppleCare "to extend the warranty from 12 months to 3 years".
Nobody in-store mentioned that the HE warranty was for 3 years anyway.

 

[bytefire]

I thought the 3yr warranty was only for buying direct (phone or online) from the Apple Higher Education Store. I asked someone in the Regent Street store last year before I purchased my mac and they had never heard of the free warranty just the £58 Apple care. So I told them about it being online and they suggested I purchased it that way if that was the case.

 

[marbles]

My wife bought a macbook from the education store & got no £58 Applecare , I think it was about £130ish there was a discount but it wasn't much and definitely not as good a price as £58

And if it was supposed to be free for education discount buyers then ....


I'm a bit confused here , is there different education stores? , as she has always got machines via the education store online or on the phone, I've never heard it called higher education store though , which is strange as she is in higher education, should she be buying from another 'place' to get the higher education discounts ? .



Sorry about the rambling post this just has me flummuxed

 

[neiltc13]

There is a regular Apple Store for Education and there is also a different store available in the UK called the Apple Store for Higher Education. The HE store is available exclusively online (and obviously, by phone too) and it is based on agreements which Apple has with Universities across the UK. Access to the store is limited to computers on University networks (it is found at http://apple.procureweb.ac.uk) and the prices here are discounted even further than the regular Education store.

If you buy from the HE store you get a three year warranty included for free along with one year of telephone support. You can claim the HE prices in real Apple Stores, but I do not think you are eligible for the extended warranty if you buy it that way.

 

[Wicker]

I've been in contact via email with Apple UK Education via email and I was told to ring 0845 378 0006 to find out more about the education warranty... I haven't been able to ring and won't be able to until next Saturday.

However, I was in contact with them before buying my Macbook and I was assured that purchases from the HE Store still come with 3 year warranty standard (this was confirmed by two different people, one before I bought it and one after I bought it). They just don't seem to be very useful when it come to explaining how you would use that warranty when the website says you have only one year! I asked if I would receive anything by post or email and I was given the number above.

I'll post again once I have had the opportunity to ring, but if anyone else finds out before please let me know.

 

[larval]

I was wondering if anyone could explain exactly what the difference is between the HE extended warranty and Applecare. What do the extra £60 give you, free phone support only? So, if I don't have Applecare and I need something fixed, I have to pay to speak to them but not to get it repaired?

 

[Igantius]

I was wondering if anyone could explain exactly what the difference is between the HE extended warranty and Applecare. What do the extra £60 give you, free phone support only? So, if I don't have Applecare and I need something fixed, I have to pay to speak to them but not to get it repaired?

If you upgrade to the full Applecare, if your Mac need repair, Apple will pay for a courier to pick it up. If you don’t, you would have to pay for the cost of sending it back…. or alternatively, just drop it off at an Apple Store or authorised reseller.

You also got a free copy of Techtool Deluxe. I’ve got a feeling that Applecare offers global coverage, whilst the standard warranty is good for UK only – there were a couple of long threads about this last year, so I would have a search for confirmation of this.

Not sure about phone support – but personally, it’s not the sort of thing I’m bothered about.

Essentially, if you live near a reseller or Apple Shop, most people think it’s better to save the £60.

 

[Palladium]

Hi,

I bought my MacBook with UK educational discount two years ago, just as soon as they came out and heard all about (here on MR) the three year extended warranty which the sales man (I bought over the phone) confirmed.

"Apple Care" was available as an extra for about £50 as I remember. This just bought you telephone support beyond one year. Without it you report a fault and the machine has to go or be taken somewhere, they won't give you telephone support, whatever that amounts to - I didn't take it.

Checking up on line after a couple of months I too say I had one year standard cover but people on MR gave assurances that was OK and I lost no sleep.

A couple of months ago I came to the conclusion my battery was failing (80% health, instant shut downs when showing 40+ minutes left with 110 cycles). I rang Apple and when the guy I was speaking to got my particulars, he confirmed I was on extended support. Even without telephone support he had me do various things (reset PRAM?) before eventually agreeing I was entitled to a new battery on the grounds of the early, sudden shut downs.

So my conclusion is, Educational support works. Unlike a previous poster, I don't remember receiving any paper confirmation of the extended warranty but that could be my memory!

 

[Igantius]

Hi,

I bought my MacBook with UK educational discount two years ago, just as soon as they came out and heard all about (here on MR) the three year extended warranty which the sales man (I bought over the phone) confirmed....

So my conclusion is, Educational support works. Unlike a previous poster, I don't remember receiving any paper confirmation of the extended warranty but that could be my memory!

Good to hear some positive news!

… The HE store is available exclusively online (and obviously, by phone too) and it is based on agreements which Apple has with Universities across the UK…

Worth remembering, although it’s primarily universities that are included under the deal, some other higher education institutions are also included, such as drama colleges. There’s even a few Sixth Form Colleges and City Academies (e.g. at Bristol) that have signed up to the agreement.

I've been in contact via email with Apple UK Education via email and I was told to ring 0845 378 0006 to find out more about the education warranty... I haven't been able to ring and won't be able to until next Saturday.….

I'll post again once I have had the opportunity to ring, but if anyone else finds out before please let me know.

My brother, when he got his Mac through the HE store a little over a year ago, didn’t get any emails or paperwork through – but the online warranty checker did show that his cover would end in three years. Could be wrong, but I think it only showed the full three years after he registered the product, but not before.

With regards to using the warranty, as I’ve said above, you can just drop the product off at a reseller but I’m sure that they’ll be tell you on Sat.

I would say that if on the Education Store, you get some real muppets on the line so don’t get fobbed off!

 

[The Samurai]

Interesting thread.

My university also has a connection with Apple whereby students get discounts and standard three year warranty inclusive. However, important thing to note here is that this warranty was not 'Apple care' but it was a case of taking it to my university who repaired it or sent it off to Apple if need be.

I confirmed this with an Apple store (Glasgow) and they assured me if anything goes wrong, my university would sort it and not the Apple store.

 

[neiltc13]

Interesting thread.

My university also has a connection with Apple whereby students get discounts and standard three year warranty inclusive. However, important thing to note here is that this warranty was not 'Apple care' but it was a case of taking it to my university who repaired it or sent it off to Apple if need be.

I confirmed this with an Apple store (Glasgow) and they assured me if anything goes wrong, my university would sort it and not the Apple store.

Some of us would love to attend an institution with that sort of facility. Unfortunately I think you're very much in a minority there.

 

[Igantius]

Interesting thread.

My university also has a connection with Apple whereby students get discounts and standard three year warranty inclusive. However, important thing to note here is that this warranty was not 'Apple care' but it was a case of taking it to my university who repaired it or sent it off to Apple if need be.

I confirmed this with an Apple store (Glasgow) and they assured me if anything goes wrong, my university would sort it and not the Apple store.

Sounds like the standard HE deal - which is a limited parts and labour warranty, rather than Applecare - except that you have to hand it into the University, rather than an Apple Store or reseller, if you want to hand it in for repair.

 

[The Samurai]

Sounds like the standard HE deal - which is a limited parts and labour warranty, rather than Applecare - except that you have to hand it into the University, rather than an Apple Store or reseller, if you want to hand it in for repair.

Spot on, its the HE deal I was on about. I would rather get Applecare as its recognised worldwide and if I were to relocate in the near future, I wouldn't need to go back to the University.

 

[Igantius]

Spot on, its the HE deal I was on about. I would rather get Applecare as its recognised worldwide and if I were to relocate in the near future, I wouldn't need to go back to the University.

Had a feeling that Applecare gave you global coverage - sort of thing if you think you you need is well worth the uplift.