Carrier UK - eSim transfer to new 11 Pro (EE)

[MrGimper]

I guess this could also be answered by someone who has had to transfer their eSim to a replacement phone....

Anyone know what the correct procedure is for upgrading from XS Max to 11 Pro Max when you have an eSim? I’m with EE currently but my handset is Apple upgrade.

thanks.

 

[magicone]

I queried this yesterday-you have to obtain a new esim pack either online (£1.50) charge or instore . You then use the new e-sim pack to assign your mobile number to the new iPhone.

 

[MrGimper]

I queried this yesterday-you have to obtain a new esim pack either online (£1.50) charge or instore . You then use the new e-sim pack to assign your mobile number to the new iPhone.

Thanks

Do you know if you can get the eSim pack well ahead of time? Only asking as when I got an eSim sent out previously, my old Sim stopped working once they shipped it which meant I lost service for a day or so.

 

[magicone]

Thanks

Do you know if you can get the eSim pack well ahead of time? Only asking as when I got an eSim sent out previously, my old Sim stopped working once they shipped it which meant I lost service for a day or so.

I asked for the esim via online chat and explained I would be upgrading from an iPhone XS to iPhone 11 and need to transfer my esim to a new device. So far my current esim is working without any issues and hasn't been disconnected.

 

[MrGimper]

I asked for the esim via online chat and explained I would be upgrading from an iPhone XS to iPhone 11 and need to transfer my esim to a new device. So far my current esim is working without any issues and hasn't been disconnected.

Excellent, just did it all over chat. Quite painless really

 

[kendo88]

£1.50 charge, are they serious?

 

[magicone]

£1.50 charge, are they serious?

Thats only if you order online to cover the postage and packing charges, you can pick one up from a store for free.

 

[kendo88]

Thats only if you order online to cover the postage and packing charges, you can pick one up from a store for free.

Thanks for that. Happened to walk past a store earlier today. Went I’m and asked, wouldn’t give me one to activate later. Said I had to go back to store when I have the new phone. They were adamant on sim swap being done there on the spot (as I have a X currently, that’s no good) weren’t able to give me a pack to Activate later

 

[UKapple73]

Someone in another thread said that if you do the transfer thing from your current phone to a new one, it transfers the esim over too.

 

[MrGimper]

Someone in another thread said that if you do the transfer thing from your current phone to a new one, it transfers the esim over too.

As in an iTunes or iCloud restore?

 

[UKapple73]

No as in when it’s prompts to transfer when you put the phones together, it’s transfers everything phone to phone

 

[MrGimper]

No as in when it’s prompts to transfer when you put the phones together, it’s transfers everything phone to phone

Ah OK, unfortunately you don't have both phones available at the same time when you do the Apple Upgrade.