UK iMac fix/replacement?

BashStreetYouth

macrumors member
Original poster
Dec 28, 2007
38
0
Hi, my 6 week old 27" refurb iMac has 3 smallish blue 'patches' on the screen visible only on a dark background. I have decided to have it looked at or replaced if possible. Being in the UK what is the best way to go? I would prefer to have it picked up from me as i don't drive and lugging this thing to an Apple store would be a hassle. If i call Tech Support is having it picked up a viable option?
 

peskaa

macrumors 68020
Mar 13, 2008
2,104
5
London, UK
Hi, my 6 week old 27" refurb iMac has 3 smallish blue 'patches' on the screen visible only on a dark background. I have decided to have it looked at or replaced if possible. Being in the UK what is the best way to go? I would prefer to have it picked up from me as i don't drive and lugging this thing to an Apple store would be a hassle. If i call Tech Support is having it picked up a viable option?
In a word, no. Apple withdrew that service years ago. They'll send you to an Apple Store or a reseller if that is closer.
 

pixel-vs-pencil

macrumors member
Jul 25, 2010
60
0
London
I would have hoped that they send out prepaid packaging or a courier.

That's rubbish if they expect people to be able to lug their 27" heavy iMac to the nearest store. In London I would say it would be almost impossible to get to the Regent Street store, I can barely carry the thing up my stairs, let alone cart it to a busy store right in central London. I don't drive so I'd have to use public transport, and I wouldn't feel very safe carrying around a £1649 machine on my own, not to mention the fact that the handle on the box doesn't seem too sturdy. When I've had problems with my computer before (and this is going back about 5 years) they always let me send it via post or courier.
 

peskaa

macrumors 68020
Mar 13, 2008
2,104
5
London, UK
I would have hoped that they send out prepaid packaging or a courier.

That's rubbish if they expect people to be able to lug their 27" heavy iMac to the nearest store. In London I would say it would be almost impossible to get to the Regent Street store, I can barely carry the thing up my stairs, let alone cart it to a busy store right in central London. I don't drive so I'd have to use public transport, and I wouldn't feel very safe carrying around a £1649 machine on my own, not to mention the fact that the handle on the box doesn't seem too sturdy. When I've had problems with my computer before (and this is going back about 5 years) they always let me send it via post or courier.
Yeah? I had to carry a PowerMac G5 across London to Brent Cross. This is why you keep the original boxes rather than ditching them. I agree that it is a step backwards, as back in 2006 (ie: before Apple had a retail presence) they did send engineers and couriers for on-site.
 
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