[UK] iPhone 4 Genius Bar: Few Questions

[iWannaBeAdored]

Hey guys.

My friend has an iPhone 4. He is selling it to me but it has a crack on the screen so it needs to be fixed.

It is still eligible to be repaired. I am planning on going to an Apple Store near me to get it fixed so I was going to make an appointment with the Genius Bar.

Now, what information will I need to provide? Like, what will I need to show them?

 

[Alaerian]

Why is the screen cracked?

 

[iWannaBeAdored]

My friend dropped the phone

 

[Alaerian]

Not covered under the warranty. That's accidental damage.

 

[iWannaBeAdored]

What? So Apple don't repair broken screens?

 

[Alaerian]

It's accidental damage. If it was a flaw in the manufacturing process, then yes, they'd repair it without cost.

If you want to pay for it, they will repair it.

From the warranty, located here (emphasis mine):
http://www.apple.com/legal/warranty/iphone.pdf

This warranty does not apply:
(a) to damage caused by use with non-Apple products;
(b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes;
(c) to damage caused by operating the product outside the permitted or intended uses described by Apple;
(d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”);
(e) to a product or part that has been modified to alter functionality or capability without the written permission of Apple; (f) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship;
(g) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; or
(h) if any Apple serial number has been removed or defaced.

 

[iWannaBeAdored]

Damn! It's insured so I'll get it replaced through the insurance

 

[jamied95]

They will repair it but for a cost of $199, or about £150 for in the UK - not too good! As for what you need, I'm not sure, but would also like to know

 

[iWannaBeAdored]

I thought it'd be free lol damn. I'll get my friend to claim a repair from his bank

 

[Alaerian]

Just to throw it out there, you'll be hard-pressed to find a warranty that covers accidental damage. That's not what manufacturer warranties are for.

 

[iWannaBeAdored]

Register your phone

To have your mobile phone covered for loss, theft or damage anywhere in the world, you need to register it with us. Call the Ultimate Reward Customer Helpline on 08451 24 14 01 or register your mobile phone online.

You will be asked the following information:

The make and model of your phone – check your instruction manual or remove the back cover and battery to see a label with this information

Your service/network provider – details of your service provider are often displayed on the screen of your phone or are on your monthly statement or contract

Your International Mobile Equipment Identity (IMEI) number. This will be displayed on your mobile phone screen by dialling *#06# on the keypad
15 days after you have registered your phone, you will be covered at home or abroad, while your Ultimate Reward Current Account is open.

Making a claim

Call the Ultimate Reward Customer Helpline to register your claim within 48 hours of discovering the incident on 08451 24 14 01 (when overseas: +44 (0) 1495 28 12 96) or register your claim online.

If your phone has been lost, stolen or maliciously damaged you will also need to notify the Police and your service provider within 24 hours of discovering the incident.

So it seems like they will sort it out?

 

[Alaerian]

Call and find out. How would we know?

 

[iWannaBeAdored]

I wasn't specifically asking you if it would work, sorry. I know it will work. My friend is gonna sort it out tomorrow

 

[ItsJustafnPhone]

So it seems like they will sort it out?

well why would you ask us then, this is something you need to figure out with your bank

let us know how it goes, but its useless to try and ask for specific information linked with a specific bank

 

[kopite19]

NatWest cover my phone for loss, theft, accidental and malicious damage. So yeah, you should be covered with that.
As for Apple, I've seen a few threads here where people start spouting off rubbish about the Sale of Goods Act and Fit for Purpose etc...if you drop it, it's kind of your responsibility if it breaks.

Good luck though OP

 

[iWannaBeAdored]

Yeah well my friend is with the Bank of Scotland. He is sending it away tomorrow and he filled out the form. Hopefully, they are quick in fixing it. I don't even think it is a crack, it's like a <1mm think scratch. It's just the screen that needs replaced.

Also, the iPhone 4 is amazing! It feels so good in the hand!

 

[iWannaBeAdored]

Yeah, it's covered.

https://www.lifestylegroup.co.uk/content/Product-MPI.aspx

Cover options

• Loss
• Theft
• Accidental damage
• Mechanical breakdown
• Electrical breakdown
• Airtime abuse
• SIM cards
• Data back-up