UK iPhone - no EDGE or GPRS connectivity

[danp]

Hi,

Picked up my iPhone last night - generally love it.

I do have one quite major issue, however - I can't get any EDGE or GPRS connectivity. I live in an area that is covered by both (Cambridge). I get no on screen icons to indicate I am connected to either (just the regular GSM signal strength bar).

Everything works like a treat when I'm connected to my own Wifi network. The soon as I turn Wifi off, nothing. Safari will timeout, Mail will report errors connecting to the IMAP server and Youtube will error.

In addition to this (which I suspect is related) Visual Voicemail won't work ("Voicemail error, try again later"). Nor will the Weather or Stock Widgets.

I was an existing o2 customer who transferred to the iPhone tariff. The changes appeared to be instantaneous - calling and texting went over immediately.

Anyone else experiencing similar issues? Any suggestions to resolve - from what I can see, any settings related to EDGE are hidden from the user.

As a last resort I'll call o2, but I'm hopeful someone here has a solution!

Cheers,
Dan

 

[Eraserhead]

Call O2 to check you're in signal range and check that they don't have a problem at their end, otherwise you probably have a faulty iPhone.

 

[Leemo]

I'd try resetting your iPhone first of all to see if that does anything - if that doesn't work the give them a call, it could be something to do with the way data was enabled on your old account causing it to not migrate properly.

 

[danp]

Thanks for the swift responses.

The old 'switch off, switch on' trick appears to have partially resolved it. I now have a solid block next to the GSM signal which I believe indicates it has GPRS connectivity.

This means all of the features now work (albeit slowly) apart from Youtube which wants an EDGE connection.

Strange as I should be in range of EDGE (according to the information published on this site) but at least I can get something now.

Thanks again,
Dan

 

[nebsta]

I had this problem too, you can also fix it by going to settings --> general --> reset --> reset network settings and GPRS works fine now (just annoying that I dont get EDGE where I live!)

 

[fraserdrew]

hehe... i was in a cpw in Reading today, the idiot of a sales assistant tried to convince me that the phone was running on EDGE in the store, until i pointed out to him it was on wifi!
EDGE coverage is terrible, my o2 G600 has it, but there is no-where in Reading (a fairly large sized place) where i get EDGE! no iPhone for me.... yet!

 

[DogcowUK]

Same problem for me, moved from my existing pay monthly o2 contract to an iPhone and was unable to get a GPRS or EDGE connection until after I reset the network settings. I also believe this is the cause of not being able to set-up Visual Voicemail as it needs to establish a GPRS/EDGE connection to do so, once the network settings were reset it burst into life.