With the COVID-19 situation and everything shouldn’t they work towards providing that option now?
I don’t feel comfortable walking into the store being in a sensitive group. They don’t even allow somebody else to do the process for you as it requires your ID, signature etc as you are effectively getting a loan.
If I remember correctly I had to do it twice in person before they finally switched to letting us do it all online. In-person was a really unpleasant process. I had to stand in a huge line of people for over two hours even though I had an "appointment". Pretty unthinkable at the moment. I hope they change it for you.