[UK] Is Virgin Media the worst broadband provider?

[profmjh]

Is it just my bad luck, or is Virgin Media genuinely a shambles?

I’ve recently moved house and VM are really my only option at the new address.

They have messed up at every stage of the process. Literally. The broadband didn’t work because someone hadn’t changed the settings. The TV didn’t work — they sent out an engineer who figured out it was because they handn’t configured the account properly. So the engineer’s time was wasted — and mine.

Now they’ve messed up the billing. I agreed a monthly price of £63.50 a month. They’ve charged me £74. After an hour online with customer services this issue is still not resolved. I have to wait until July because there’s “nothing” they can do until I then.

So far they’ve given me £10 compensation for at least two hours of wasted time.

 

[ruka.snow]

Virgin Media(like any company) can be hit and miss. For their broadband they do have a super fast download speed(if you are the only person in the street) and dreadful upload speed. If they are like they where a decade ago, watch your bill for extras being added on like movies you did not order or other misc charges.

 

[keysofanxiety]

They’re definitely not the worst. When VM’s good, it’s good. Plusnet and TalkTalk have the honour of being utter arse biscuits.

 

[Apple fanboy]

Is it just my bad luck, or is Virgin Media genuinely a shambles?

I’ve recently moved house and VM are really my only option at the new address.

They have messed up at every stage of the process. Literally. The broadband didn’t work because someone hadn’t changed the settings. The TV didn’t work — they sent out an engineer who figured out it was because they handn’t configured the account properly. So the engineer’s time was wasted — and mine.

Now they’ve messed up the billing. I agreed a monthly price of £63.50 a month. They’ve charged me £74. After an hour online with customer services this issue is still not resolved. I have to wait until July because there’s “nothing” they can do until I then.

So far they’ve given me £10 compensation for at least two hours of wasted time.

My biggest annoyance with them is when there is a fault you have to report it via phone, not online.
I’ve waisted hours on the phone to them in the past (not been too bad of late).
We’ll be moving soon and then I’ll be using BT fibre as Virgin don’t do that area.