[UK] Is Virgin Media the worst broadband provider?

profmatt

macrumors 68000
Original poster
Mar 7, 2015
1,601
1,563
UK
Is it just my bad luck, or is Virgin Media genuinely a shambles?

I’ve recently moved house and VM are really my only option at the new address.

They have messed up at every stage of the process. Literally. The broadband didn’t work because someone hadn’t changed the settings. The TV didn’t work — they sent out an engineer who figured out it was because they handn’t configured the account properly. So the engineer’s time was wasted — and mine.

Now they’ve messed up the billing. I agreed a monthly price of £63.50 a month. They’ve charged me £74. After an hour online with customer services this issue is still not resolved. I have to wait until July because there’s “nothing” they can do until I then.

So far they’ve given me £10 compensation for at least two hours of wasted time.
 

ruka.snow

macrumors regular
Jun 6, 2017
157
386
Virgin Media(like any company) can be hit and miss. For their broadband they do have a super fast download speed(if you are the only person in the street) and dreadful upload speed. If they are like they where a decade ago, watch your bill for extras being added on like movies you did not order or other misc charges.
 

keysofanxiety

macrumors G3
Nov 23, 2011
9,467
24,212
They’re definitely not the worst. When VM’s good, it’s good. Plusnet and TalkTalk have the honour of being utter arse biscuits.
 

Apple fanboy

macrumors Nehalem
Feb 21, 2012
32,706
22,567
Behind the Lens, UK
Is it just my bad luck, or is Virgin Media genuinely a shambles?

I’ve recently moved house and VM are really my only option at the new address.

They have messed up at every stage of the process. Literally. The broadband didn’t work because someone hadn’t changed the settings. The TV didn’t work — they sent out an engineer who figured out it was because they handn’t configured the account properly. So the engineer’s time was wasted — and mine.

Now they’ve messed up the billing. I agreed a monthly price of £63.50 a month. They’ve charged me £74. After an hour online with customer services this issue is still not resolved. I have to wait until July because there’s “nothing” they can do until I then.

So far they’ve given me £10 compensation for at least two hours of wasted time.
My biggest annoyance with them is when there is a fault you have to report it via phone, not online.
I’ve waisted hours on the phone to them in the past (not been too bad of late).
We’ll be moving soon and then I’ll be using BT fibre as Virgin don’t do that area.