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iPhone 11 UK MusicMagpie claims device faulty - what to do?

S

sorinc03

macrumors member
Original poster
Apr 24, 2009
74
63
I sent my iPhone 11 Pro to MusicMagpie; device was just over one year old, great condition, all hardware functional.

MusicMagpie is claiming FaceID and flash aren’t working properly, which is definitely not true. They were working fine until I put the phone in its box to ship to them.

Anything I can do other than ask for them to send it back to me? Has anyone come across this issue with them in the past?
 
All you can do is ask them to send it back. I can't think of anything else. The problem is that once you ship the phone, they can tell you what they want. One guy reported today that he sent his mint iphone (published photos to prove it) to Rebuy and they knocked £32 off the offer claiming that it was covered in scratches.
 
sorinc03 said:
I sent my iPhone 11 Pro to MusicMagpie; device was just over one year old, great condition, all hardware functional.

MusicMagpie is claiming FaceID and flash aren’t working properly, which is definitely not true. They were working fine until I put the phone in its box to ship to them.

Anything I can do other than ask for them to send it back to me? Has anyone come across this issue with them in the past?
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Hopefully you took a screen shot of the serial number on the phone before you sent it to them. Sometimes these outfits will try and send you back a defective phone with a different serial number if you don't accept their offer.
 
Packers1958 said:
Hopefully you took a screen shot of the serial number on the phone before you sent it to them. Sometimes these outfits will try and send you back a defective phone with a different serial number if you don't accept their offer.
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I still have the invoice from last year stating IMEI and Serial number.
 
I once sent a Apple Watch to Music Magpie, pristine condition. They halved their offer saying it was heavily scratched. I told them to return it and luckily it came back in the same condition that I sent it. I suspect that they got mixed up with another watch. Or they could have been trying to pull a fast one.
 
I sent a ipad pro to MM, was mint. They said it has pressure marks on the screen, offered me £80 for it lol. I said no and they sent it back

I then sent it out the same day i received it back to goodbuytech and they gave me full price straight away
 
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bigup said:
I sent a ipad pro to MM, was mint. They said it has pressure marks on the screen, offered me £80 for it lol. I said no and they sent it back

I then sent it out the same day i received it back to goodbuytech and they gave me full price straight away
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Only £10 in it with my iPhone X between them and MM, would you recommend GoodBuyTech?
 
Try Mazuma Mobile. Had a great experience with them recently. Sent an iPhone X with cracked back glass. Offered me 160 online and the day they received it, boom - 160 into my bank account. Very good service.
 
theaudiobully87 said:
Try Mazuma Mobile. Had a great experience with them recently. Sent an iPhone X with cracked back glass. Offered me 160 online and the day they received it, boom - 160 into my bank account. Very good service.
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My X is in pretty excellent condition other than a scratch on the back camera, had a case and screen protector on it since the day I got it. Mazuma are offering me £50 less than MM which is quite a significant bit of cash, used Envirofone in the past for my 6S Plus and had a good experience, I’d like to get over £300 back considering the phone cost me a grand. Tired of eBay fees and don’t really want to get scammed on Gumtree/FB marketplace..
 
AaronM5670 said:
My X is in pretty excellent condition other than a scratch on the back camera, had a case and screen protector on it since the day I got it. Mazuma are offering me £50 less than MM which is quite a significant bit of cash, used Envirofone in the past for my 6S Plus and had a good experience, I’d like to get over £300 back considering the phone cost me a grand. Tired of eBay fees and don’t really want to get scammed on Gumtree/FB marketplace..
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I’d be surprised if you get over 300 anywhere. But good luck. Keep us posted.
 
This the the problem with these trading sites. They publish tempting purchase prices and then once they have your item, they claim it has faults or scratches so they can offer you less money. A lot of people will then begrudgingly accept the revised offer to save on the hassle of having the item returns and having to look elsewhere to sell it. I am expecting a price from Rebuy as they will receive my phone today. Its absolute mint condition so it will be interesting to see if they offer me less than the full purchase price.
 
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Ah yes, this is a "common" scam. I'm guessing there's an employee eyeing on your pristine iPhone, but since the device still needs to be entered (and then re-sell) in the system, they put misleading claims to reduce the price.

That's why in Indonesia, for trade-ins through e-commerce, the company's courier will come in person to pick up the phone and verify its condition on the spot in front of you. This is to ensure customers that they won't be scammed.
 
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theaudiobully87 said:
I’d be surprised if you get over 300 anywhere. But good luck. Keep us posted.
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I got £325 from Music Magpie 3 or 4 weeks ago for my 64GB X.

300 for the phone and a 10% extra credit (capped at £25).

Was in good condition but did have some wear on the screen coating near where you would make all the navigation gestures.
 
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I used music magpie recently. I had a couple of scratches on the screen, very light ones, some marks on the rear glass and when cleaning to package it and send off I noticed a very small crack at the bottom of the rear glass near the lightning port.
Oddly they still paid full price at over £300, so it must really depend on who is checking the device.
 
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Rebuy have now received my phone and are handing to over their quality con, err control department for inspection. If they sign it off as being A1 condition i shall have to eat humble pie.
 
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Why people don't sell their old stuff like phones to other people directly? I think the British version of the site is gumtree or something like it. It usually sells at a better price.
 
Stan.06 said:
Why people don't sell their old stuff like phones to other people directly? It usually sells at a better price.
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High risk of being scammed on sites like Gumtree/FB Marketplace and eBay fees are ridiculous. Selling directly I’d barely get more than £300 for my 64GB X anyway, and I can (hopefully) get £306 from MM.
 
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I sent my USA purchased iPhone XS 64gb to one of these UK companies that buy your old phones. They changed the storage to 256gb and paid me £60 more than they offered for the 64gb. Weird.
 
Stan.06 said:
Why people don't sell their old stuff like phones to other people directly? I think the British version of the site is gumtree or something like it. It usually sells at a better price.
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Gumtree is full of foreign scammers and eBay is full of time wasters and con artist’s, I‘m also not on Facebook, thank god.
Selling to friends is fine but they have to want the item, resale sites are just so much easier.
 
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