UK online order returns - who pays

Discussion in 'MacBook' started by terencedriver, Apr 30, 2015.

  1. terencedriver macrumors member

    Joined:
    Mar 16, 2015
    #1
    The only way to try the 1.3 is to order it as both apple stores in London say they won't display it.

    So if I order it and return it - who pays for return postage?

    The staff at the store couldn't tell me.
     
  2. CD3660 macrumors 68040

    CD3660

    Joined:
    Jun 6, 2007
    Location:
    Cheshire, United Kingdom.
    #2
    I believe Apple pays. You'll have 14 days to decide. :)
     
  3. SBruv macrumors 6502

    Joined:
    Sep 25, 2008
    #3
    Apple do. They send a courier for it.
     
  4. MarkW19 macrumors 65816

    Joined:
    Sep 13, 2002
    Location:
    Surrey, UK
    #4
    Apple will arrange a free courier collection for you, and by UK law - if you ordered it online - they also have to refund any original shipping charges (though it's usually free).

    They're not obliged to pay for the collection or return postage (under UK consumer law it's the consumer who legally is required to pay to get the item back to the supplier if it was distance sold), but - as many companies do - they offer completely free returns as an additional service.

    Always been happy with returning things to Apple, very easy!
     

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