I've had my eye on an iphone for a long time now, but been stuck in the middle of my Dolphin 15 contract which tied by hands a bit unless I rustled up the dosh for a sim free phone. I don't really have a spare £499/599 under my bed at the moment lol. So as the month's rolled on I decided to give them a little call probably about 3 weeks ago to talk to them... (My upgrade date was Christmas day). Spoke to CS#1. He told me nothing was concrete because things change. I said I just wanted to get an idea of what deals were on the table for me. I assumed because I was upgrading I might get a cheaper phone or more minutes or something. He told me the contracts closest to mine were either £35 with 600mins/unlimited text/unlimited data or £30 with 150mins/unlimited/unlimited. Prices of the phone were either 16gb for £39 or 32gb for £69. Great I thought. The prices are cheaper than listed for new contracts. Upgrade date passes so I call them again and talk to CS#2. Told again £69 for the 32gb, but she wasn't sure about my loyalty discount so she'd have to put me through to retentions. CS#3. can't take my discount with me because it's an iphone thing. This left me a bit disheartened. I'd been with Orange for 12-13 years now. I thought the least they could do was bump my min's up for the £30 deal. I told him I'd have to have a think about it as this was making the deal sour somewhat. Also the 32gb is out of stock so I'd have to call back in the new year or go into a shop. so today (12hrs after my last call) I call them back. Basically to confirm if I did go into a shop would I still get the same deal. CS#4 tells me the deals are the same, but I have no loyalty discount and I apparently surrendered this 18 months ago when I started my current contract... He also tells me if I wanted either of those bundles I said above the cost of the phone would be £229 . 12hrs ago the cost of the phone was £69! Some arguing later and he's not budging an inch. If I wanted my phone for £69 I would have to go upto £45/50 a month line rental. I've been spending £20 a month for like forever. why would anyone think I would jump over double my line rental Conveniently none of the 3 previous people I had spoken to had logged any calls on their system... He then repeatedly tells me Apple set these tariffs and Orange can't change them. If that is honestly the case why do Apple give Orange the worst tariffs out there? example: (24mth £35/month) Orange: 400 mins / unlimited text (or 3000 fair use) / 500mb data - phone cost £219 Three: 2000 mins / 5000 text / unlimited data - phone cost £159 Basically I pay £50 more for my phone and get 1/5th of the minutes Does anyone else have any madness like this? if I decide to move to Three can I port my current number to the iphone and the remainder of my Orange contract gets a new number?