Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

[UK] Question about O2 refund, can someone help please

S

stevearm

macrumors 6502a
Original poster
Nov 15, 2007
992
91
My sister just bought a 16GB iPhone in an O2 store, on a 24 month contract. Unfortunately she wasn't too aware of capacities etc

Does anyone know if it's possible to go into the store tomorrow morning, cancel the contract, and get a 32GB phone, on an 18 month contract?

Thanks, any help would be appreciated.
 
I get the feeling it's 14 days to change or cancel a contract.

Only annoying thing is it's an upgrade from a non-iPhone contract, rather than a brand new one. Hope that doesn't make a difference.
 
They do not have to do this as she has entered a legally binding contract. She'd need to check to see if they have a returns policy in the terms and conditions
 
There will be a cooling off period written in to the contract that should allow the user to cancel within a set time

She hasn't opened the phone has she?
 
stevearm said:
My sister just bought a 16GB iPhone in an O2 store, on a 24 month contract. Unfortunately she wasn't too aware of capacities etc

Does anyone know if it's possible to go into the store tomorrow morning, cancel the contract, and get a 32GB phone, on an 18 month contract?

Thanks, any help would be appreciated.
Click to expand...

There are no 14 day returns on upgrades if the device was bought in store. Unfortunately a cooling off period only applies online.

http://service.o2.co.uk/IQ/SRVS/CGI...00000002447283431,K=7981,Sxi=2,Case=obj(18682)

Double check your copy of the contract though. There might be some sort of get out clause. Best bet though is to phone O2 customer services (23 02 from iPhone) or go back into the store and talk to the manager.
 
Cal O2 CS, and expliain the problem, they might be able to sort out something for you, if not, ask to speak to the supervisor.
 
Gutted if the bad news some of you are speaking turns out to be true and there's nothing we can do. I knew the fact it was an upgrade might complicate things, but she's been with O2 for like 15 years spending a fair amount each month so hopefully they can do something for her.

Box is unopened. Getting a 32GB version is the most important thing really, if she's stuck with the 24 month contract so be it, not ideal but oh well.
 
Got the 32GB and changed her contract to 18 months. Result!

Thanks all for the replies
 
stevearm said:
Gutted if the bad news some of you are speaking turns out to be true and there's nothing we can do. I knew the fact it was an upgrade might complicate things, but she's been with O2 for like 15 years spending a fair amount each month so hopefully they can do something for her.

Box is unopened. Getting a 32GB version is the most important thing really, if she's stuck with the 24 month contract so be it, not ideal but oh well.
Click to expand...

The fact that she's a long-time customer doesn't affect anything. But I'm glad you got yours sorted, I just wish I could get mine. No soup for me!
 
In store, they phoned up the O2 head office and we were out of the shop within 10 minutes. Surprised by how easy that was to be honest
 
They will swap it within 14 days mate. Been there and done it
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back