[UK] Samsung laptop - do I have the right to reject it?

Discussion in 'Community Discussion' started by glossywhite, Nov 25, 2010.

  1. glossywhite macrumors 65816

    glossywhite

    Joined:
    Feb 28, 2008
    #1
    Okay, so this is not a MacBook, but I am asking this in the hope that someone can advise me where I stand.

    I bought a Samsung laptop from a local store recently - brand new - for £349. Here is where I find my issues:

    1/ Their site advertises that the machine uses DDR2 memory, when in fact it uses DDR3 memory (it even says so on the motherboard!). Part of the reason I bought it was because I can get some spare DDR2 for nothing... and now I can't upgrade the memory, and the spare I can get is no good

    2/ The battery life lasts 2:10 hours, when Samsung say 3-4 hours - I was running it on Ubuntu, but have re-installed Win 7, set the power to "battery saving" and then ran "passmark" battery test.

    3/ The built-in webcam is advertised as "0.3Mp", when in fact the webcam is "1.3Mp". Not a problem as such, but still misleading

    My point is this - the store website advertised the Samsung as having DDR2 memory, which is completely misleading and false information. As such, I wish to reject the goods under my UK statutory rights, as "not as described", which is wholly true.

    Please would someone (UK people only please) confirm that I am completely within my rights to do so, as this has caused me inconvenience, based upon an upgrade I thought I would be able to perform, but now cannot.

    Thanks guys
     
  2. robbieduncan Moderator emeritus

    robbieduncan

    Joined:
    Jul 24, 2002
    Location:
    London
    #2
    If you bought it in-store I don't think what there website says will matter: you had the opportunity to examine the item at the point of purchase. So I'd say no, you do not have the right to reject it.
     
  3. glossywhite thread starter macrumors 65816

    glossywhite

    Joined:
    Feb 28, 2008
    #3
    Wrong. The website represents what they sell in the store AND online. Also, Argos are box shifters, and don't have display models. The site says DDR2 and the actual memory is DDR3 - what part of that is not false information, no matter what the reason? Rights are rights, no?
     
  4. robbieduncan Moderator emeritus

    robbieduncan

    Joined:
    Jul 24, 2002
    Location:
    London
    #4
    If you are so damned sure why ask the question?
     
  5. garybUK Guest

    garybUK

    Joined:
    Jun 3, 2002
    #5
    Check in the Catalogue, it's probably because Argos don't release new catalogues that often and the old product was replaced (by the manufacturer) with this new model. Take it back and explain to them that's its not the same model as was in the catalogue and they should give you a refund.

    Only buying over the phone / internet / remotely do you have a distance selling act that gives you a 7 day 'cooling off period' for any products bought.

    Edit -----

    Though thinking about it, might as well keep the better machine, ebay the old memory and put it to some DDR3 Crucial 2GB module is only 25 quid. http://www.crucial.com/uk/store/partspecs.aspx?IMODULE=CT25664BC1339
     
  6. glossywhite thread starter macrumors 65816

    glossywhite

    Joined:
    Feb 28, 2008
    #6
    Would you mind not using profanity to make your point, thank you. I am asking for people to confirm my thoughts, and one single person does not constitute an overall opinion. I am sure you are wrong in thinking that their site has no relation to their product, but since I now don't find any value in your opinion, due to your thinking that swearing is going to reinforce or validate it, I shall just wait for the replies of others, but thank you anyhow.

    £350 is a lot of money for something that isn't as stated, and besides - did you read the part about battery life? It is appallingly low!
     
  7. Scuby macrumors regular

    Joined:
    May 16, 2010
    Location:
    Fareham, UK
    #7
    In theory, you should be able to return it because of point 1 - it is a reasonable expectation that all specs listed are accurate when you're buying from a "catalogue" company. However, i don't know where you stand if you've opened it and used it - if it says DDR3 on the box, then it could be argued you should have confirmed that the box was what you were expecting (and you probably broke a seal somewhere saying words to that effect).

    Your point 2 is irrelevant, because it is widely acknowledged that battery life is based on a standard set of tests, which may differ from an individual's real-life usage. Point 3 is unlikely to help you either, as while wrong you cannot (i assume) say that the 0.3MP was a factor in your decision when you bought it, and so is irrelevant.

    Easiest solution is to call Argos customer services and ask - but, like i said, if you've opened it and activated the Windows license then you may struggle for something like that if it is printed on the box and you didn't read it.

    David
     
  8. garybUK Guest

    garybUK

    Joined:
    Jun 3, 2002
    #8
    Apart from the battery, i'm assuming you got a better product than was specified, and to be honest £350 aint a lot for a LAPTOP, i know it's a lot of money in general but still...... you aint gonna get 8 hrs from a £350 laptop. Just saying.

    Just give argos customer service a ring, they'll tell you either way....
     
  9. OllyW Moderator

    OllyW

    Staff Member

    Joined:
    Oct 11, 2005
    Location:
    The Black Country, England
    #9
    From the Argos terms and conditions...

    http://www.argos.co.uk/static/StaticDisplay/includeName/TermsAndConditions.htm

    You can usually get an exchange if they have exaggerated the specs of a product but I've never heard of people returning stuff because it's better than advertised.

    Your best bet is to return it and ask the question.
     
  10. glossywhite, Nov 25, 2010
    Last edited: Nov 25, 2010

    glossywhite thread starter macrumors 65816

    glossywhite

    Joined:
    Feb 28, 2008
    #10
    I just went and looked at ALL the exterior labels on the box. Nowhere does it specify the RAM technology or speed, it simply states "2Gb RAM". This is not good enough. I know people are going to tell me that DDR3 is better, but my point is that I would now have to spend money which I didn't have to spend, basing my purchase decision on the Argos website, as it specifies DDR2, which I can get for nothing. I do not have ANY extra money, what with Christmas etc, to purchase a further 2Gb stick.

    Bottom line is that they have written up the spec incorrectly. Indisputable. Argos' own T&C don't nullify statutory rights.


    It is a lot of money when you only have just enough for the machine, and are living off benefits. I never expected to get 8 hours from the battery, but I did expect the battery to meet the 3-3.75 hours quoted in the majority of reviews. I have a friend who repairs laptops for his business on a daily basis, and he says that his Samsung netbook has the same size & rating as this 15.6" laptop!

    To re-iterate, my battery test was carried out while doing light web surfing, LED backlight @ 50% and with the power set to "maximum battery" (or words to the same effect). The battery was thoroughly conditioned, discharging fully and recharging fully IMMEDIATELY it was purchased. Also, the batterys' charged capacity is markedly less than on any specs.

    Find attached a screenshot of the passmark battery info:
     

    Attached Files:

  11. garybUK Guest

    garybUK

    Joined:
    Jun 3, 2002
    #11
    Wait till after christmas then, the computer will still work without the extra ram...

    Contact Argos.... best bet.

    I think everything else has been covered.
     
  12. dukebound85 macrumors P6

    dukebound85

    Joined:
    Jul 17, 2005
    Location:
    5045 feet above sea level
    #12
    Jeebus no kidding. OP, why did you ask a question just to say that anyone who disagrees is wrong:rolleyes:
     
  13. glossywhite thread starter macrumors 65816

    glossywhite

    Joined:
    Feb 28, 2008
    #13
    What does Christmas have to do with it?
     
  14. garybUK Guest

    garybUK

    Joined:
    Jun 3, 2002
    #14
    Your not really winning people over here into wanting to help you....
     
  15. glossywhite thread starter macrumors 65816

    glossywhite

    Joined:
    Feb 28, 2008
    #15
    Sorry, but I am confused as to what you mean about Christmas - what does that have to do with it? I'm not being difficult, I am asking...
     
  16. garybUK Guest

    garybUK

    Joined:
    Jun 3, 2002
    #16
    You said before your constant editing of posts making it really difficult to follow you, you had no money left because of christmas....
     
  17. glossywhite thread starter macrumors 65816

    glossywhite

    Joined:
    Feb 28, 2008
    #17
    Thanks to all. Have put this issue to bed now. Spoke to local store manager who has agreed to refund me, very polite and jolly chap :)

    I was just worrying too much, when I usually don't at all.
     

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