UK: the Distance Selling Regulations

Discussion in 'Buying Tips and Advice' started by Stormz, Aug 21, 2007.

  1. Stormz macrumors member

    Stormz

    Joined:
    Aug 21, 2007
    #1
    Am I right in thinking that if I purchase a Mac online from the Apple store, that I can return it within 7 days and have a full refund as per the Distance Selling Regulations - and I don't even have to give a reason?

    If so, what charges (if any) will I face? Restocking fee? Postage?

    And am I still entitled to a full refund if I've unpacked it and "inspected the goods" as it were? (ie. switched it on, checked the screen, ran a few apps)?
     
  2. Kaiser Phoenix macrumors 6502

    Joined:
    May 12, 2005
    Location:
    London
    #2
    I believe it is called the "cooling off period"

    "When selling to consumers by mail order, phone, fax, Internet or digital TV you must give them a cooling-off period during which they have an unconditional right to cancel the contract.

    In the case of services, the cooling-off period normally ends seven working days after the day the order was made - or after written confirmation is received.

    In the case of goods, the cooling-off period normally ends seven working days after the day the goods are received.

    Customers must inform you in writing - by letter, fax or email - of their decision to cancel."

    However I think it may not apply for softwares etc. You should check Apples terms and conditions.
     
  3. Stormz thread starter macrumors member

    Stormz

    Joined:
    Aug 21, 2007
    #3
    ok thanks.

    i was just curious if anyone here had done this.
     

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