Unable to Access Internet in Safari

0388279

Cancelled
Original poster
Feb 27, 2014
344
85
Hi All:

I gave my step son a 2013 MBP. He has used it successfully until he decided to install CleanMyMac X. Since installation he has been unable to connect to the internet with Safari--he get's an unable to find server message. With the MBP he is able to access the internet and Apple's service site if he boots in Safe Mode. He is also able to access the internet from other devices.

Here are the things we have tried:
  • Confirm that DNS server on Network preferences is set to the router ( in this instance 192.168.1.1).
  • Uninstall CleanMyMac X with their un-installer.
  • Manually remove any CleanMyMac components in the common and user libraries.
  • Delete the Safari and Safari Safe Browsing plist files.
  • Remove any extensions in Safari.
  • Set up a new user.
Any other thoughts that we can try to restore service.

Don Barar
 
Last edited:

Fishrrman

macrumors Core
Feb 20, 2009
19,390
6,701
Get rid of CleanMyMac.
I suggest you use the free little app called "AppCleaner" to do this.
Get it here:
https://freemacsoft.net/appcleaner/

Once CleanMyMac is GONE, then download and run MalwareBytes:
https://www.malwarebytes.com
Select the "home" option.
It's a FREE download

IMPORTANT:
You DO NOT NEED TO BUY A SUBSCRIPTION to run MalwareBytes.
It will run FOREVER IN FREE MODE.
When you open it, IGNORE the button to "Upgrade Now".
Just click "Scan Now".
Again, you DO NOT have to buy the pay-for version!

Do BOTH of these things!
 

0388279

Cancelled
Original poster
Feb 27, 2014
344
85
Hi Fisherman:

Thank you for writing.

I am familiar with Malwarebytes and use it on my computer. However, I am reluctant to suggest a program such as freemacsoft--this is what got him into trouble in the first place.

In any case, it does not matter since he is unable to access the internet to get either of these programs.

My only other thought is to install a fresh version of MacOS as he can access the internet in safe mode.

Don
 

Honza1

macrumors 6502a
Nov 30, 2013
544
204
US
Hi Fisherman:

Thank you for writing.

I am familiar with Malwarebytes and use it on my computer. However, I am reluctant to suggest a program such as freemacsoft--this is what got him into trouble in the first place.

In any case, it does not matter since he is unable to access the internet to get either of these programs.

My only other thought is to install a fresh version of MacOS as he can access the internet in safe mode.

Don
Try first installing system over existing one (same version) using regular full installer from Appstore. It should not remove user files and customizations, but fix system basics.

Easiest is download on another computer and create bootable installer USB stick (google how to). Or move using usb stick. As well...

If that fails, you can always wipe and reinstall clean, but this is worth trying. It helped me few times when something was screwed up and I could not figure out what. Obviously, it may not fix all...
 

0388279

Cancelled
Original poster
Feb 27, 2014
344
85
Try first installing system over existing one (same version) using regular full installer from Appstore. It should not remove user files and customizations, but fix system basics.

Easiest is download on another computer and create bootable installer USB stick (google how to). Or move using usb stick. As well...

If that fails, you can always wipe and reinstall clean, but this is worth trying. It helped me few times when something was screwed up and I could not figure out what. Obviously, it may not fix all...
HI Honza:

Re-installing a fresh version of the operating system is my next course of action. I have done it in the past on my 2016 MBP to fix a corrupted fill issue (FCPX would not properly send files to Compressor). I know from this experience no files are lost. Hopefully, it will fix his Safari issue.

Thank you for taking time to write.

Don
 

0388279

Cancelled
Original poster
Feb 27, 2014
344
85
Hi All,

Re-installing a fresh version of the operating system did not resolve the issue of Safari getting the error of being unable to connect to server and hence, no internet.

Any other suggestions would be appreciated.

Don Barar
 

NoBoMac

Moderator
Staff member
Jul 1, 2014
2,840
1,161
Apologies for asking the dumb/obvious questions:

What error message are you getting?

And if you do the following from Terminal, are you getting timeouts or not?

Code:
ping google.com
And when you say fresh install, did you erase the drive before reinstalling? And did you skip importing the old files from backup?
 
Last edited:

0388279

Cancelled
Original poster
Feb 27, 2014
344
85
Hi All:

This turned out to be relatively easy fix. For my stepson reports that for some reason both Web Proxy and Secure Proxy became checked following installation of CleanMyMac X. Unchecking these boxes resolved the issue.

Thank you to everyone that participated in this thread. It was very much appreciated.

Don Barar
 

adrianlondon

macrumors 68020
Nov 28, 2013
2,210
1,996
Switzerland
CleanMyMac is universally not recommended by peeps on this forum. I suggest he uninstall it as recommended in this thread's second post.
 

0388279

Cancelled
Original poster
Feb 27, 2014
344
85
CleanMyMac is universally not recommended by peeps on this forum. I suggest he uninstall it as recommended in this thread's second post.
If you read my initial post, uninstalling CleanMyMac X(with the uninstaller and manually) was one of the first things that was done.

Don
 
Last edited:
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