Unable to Access Internet in Safari

Discussion in 'macOS Mojave (10.14)' started by dgbarar, Jun 11, 2019.

  1. dgbarar, Jun 11, 2019
    Last edited: Jun 11, 2019

    dgbarar macrumors 6502

    dgbarar

    Joined:
    Feb 27, 2014
    Location:
    Fountain Hills, AZ
    #1
    Hi All:

    I gave my step son a 2013 MBP. He has used it successfully until he decided to install CleanMyMac X. Since installation he has been unable to connect to the internet with Safari--he get's an unable to find server message. With the MBP he is able to access the internet and Apple's service site if he boots in Safe Mode. He is also able to access the internet from other devices.

    Here are the things we have tried:
    • Confirm that DNS server on Network preferences is set to the router ( in this instance 192.168.1.1).
    • Uninstall CleanMyMac X with their un-installer.
    • Manually remove any CleanMyMac components in the common and user libraries.
    • Delete the Safari and Safari Safe Browsing plist files.
    • Remove any extensions in Safari.
    • Set up a new user.
    Any other thoughts that we can try to restore service.

    Don Barar
     
  2. Fishrrman macrumors P6

    Fishrrman

    Joined:
    Feb 20, 2009
    #2
    Get rid of CleanMyMac.
    I suggest you use the free little app called "AppCleaner" to do this.
    Get it here:
    https://freemacsoft.net/appcleaner/

    Once CleanMyMac is GONE, then download and run MalwareBytes:
    https://www.malwarebytes.com
    Select the "home" option.
    It's a FREE download

    IMPORTANT:
    You DO NOT NEED TO BUY A SUBSCRIPTION to run MalwareBytes.
    It will run FOREVER IN FREE MODE.
    When you open it, IGNORE the button to "Upgrade Now".
    Just click "Scan Now".
    Again, you DO NOT have to buy the pay-for version!

    Do BOTH of these things!
     
  3. dgbarar thread starter macrumors 6502

    dgbarar

    Joined:
    Feb 27, 2014
    Location:
    Fountain Hills, AZ
    #3
    Hi Fisherman:

    Thank you for writing.

    I am familiar with Malwarebytes and use it on my computer. However, I am reluctant to suggest a program such as freemacsoft--this is what got him into trouble in the first place.

    In any case, it does not matter since he is unable to access the internet to get either of these programs.

    My only other thought is to install a fresh version of MacOS as he can access the internet in safe mode.

    Don
     
  4. adrianlondon macrumors 65816

    adrianlondon

    Joined:
    Nov 28, 2013
    Location:
    Switzerland
    #4
    Does the laptop connect to the internet using Mail?

    If so, download and email him a copy of Firefox.
     
  5. Honza1 macrumors 6502

    Joined:
    Nov 30, 2013
    Location:
    US
    #5
    Try first installing system over existing one (same version) using regular full installer from Appstore. It should not remove user files and customizations, but fix system basics.

    Easiest is download on another computer and create bootable installer USB stick (google how to). Or move using usb stick. As well...

    If that fails, you can always wipe and reinstall clean, but this is worth trying. It helped me few times when something was screwed up and I could not figure out what. Obviously, it may not fix all...
     
  6. dgbarar thread starter macrumors 6502

    dgbarar

    Joined:
    Feb 27, 2014
    Location:
    Fountain Hills, AZ
    #6
    HI Honza:

    Re-installing a fresh version of the operating system is my next course of action. I have done it in the past on my 2016 MBP to fix a corrupted fill issue (FCPX would not properly send files to Compressor). I know from this experience no files are lost. Hopefully, it will fix his Safari issue.

    Thank you for taking time to write.

    Don
     
  7. dgbarar thread starter macrumors 6502

    dgbarar

    Joined:
    Feb 27, 2014
    Location:
    Fountain Hills, AZ
    #7
    Hi All,

    Re-installing a fresh version of the operating system did not resolve the issue of Safari getting the error of being unable to connect to server and hence, no internet.

    Any other suggestions would be appreciated.

    Don Barar
     
  8. MacDonaldTrump macrumors 6502

    MacDonaldTrump

    Joined:
    Nov 28, 2018
    Location:
    Brisbane Australia
    #8
    is it just wifi? I had trouble in safari with 2.4ghz wireless had to switch to 5ghz and works fine then. Thats all I can offer.
     
  9. NoBoMac, Jun 12, 2019
    Last edited: Jun 12, 2019

    NoBoMac macrumors 68020

    NoBoMac

    Joined:
    Jul 1, 2014
    #9
    Apologies for asking the dumb/obvious questions:

    What error message are you getting?

    And if you do the following from Terminal, are you getting timeouts or not?

    Code:
    ping google.com
    And when you say fresh install, did you erase the drive before reinstalling? And did you skip importing the old files from backup?
     
  10. dgbarar thread starter macrumors 6502

    dgbarar

    Joined:
    Feb 27, 2014
    Location:
    Fountain Hills, AZ
    #10
    Hi All:

    This turned out to be relatively easy fix. For my stepson reports that for some reason both Web Proxy and Secure Proxy became checked following installation of CleanMyMac X. Unchecking these boxes resolved the issue.

    Thank you to everyone that participated in this thread. It was very much appreciated.

    Don Barar
     
  11. adrianlondon macrumors 65816

    adrianlondon

    Joined:
    Nov 28, 2013
    Location:
    Switzerland
    #11
    CleanMyMac is universally not recommended by peeps on this forum. I suggest he uninstall it as recommended in this thread's second post.
     
  12. dgbarar, Jun 18, 2019 at 6:40 PM
    Last edited: Jun 19, 2019 at 8:27 AM

    dgbarar thread starter macrumors 6502

    dgbarar

    Joined:
    Feb 27, 2014
    Location:
    Fountain Hills, AZ
    #12
    If you read my initial post, uninstalling CleanMyMac X(with the uninstaller and manually) was one of the first things that was done.

    Don
     

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11 June 11, 2019