Unable to clear Music and Purchased Greyed out songs/videos on iPhone

Freis968

macrumors 6502a
Original poster
Mar 1, 2007
686
1
Ocoee, Florida
I do subscribe to iTunes Match and no matter what I do I cannot clear these greyed out tracks from my iPhone. I have turned iTunes Match off so I could delete them which I do but then when I connect my iPhone the greyed out tracks appear again. The tracks show as a stream and there is no size to them. I did download them to my iPhone via iTunes Match but obviously when I turn iTunes Match off and deleted them but they reappear. Short of restoring my iPhone I don't know what else to do.

Any ideas?
 

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CygnusTC

macrumors newbie
Sep 7, 2010
22
39
Are you sure!

I do subscribe to iTunes Match and no matter what I do I cannot clear these greyed out tracks from my iPhone. I have turned iTunes Match off so I could delete them which I do but then when I connect my iPhone the greyed out tracks appear again. The tracks show as a stream and there is no size to them. I did download them to my iPhone via iTunes Match but obviously when I turn iTunes Match off and deleted them but they reappear. Short of restoring my iPhone I don't know what else to do.

Any ideas?
Are you sure you are deleting from your main iTunes library and selecting the delete from icloud option?
 
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Freis968

macrumors 6502a
Original poster
Mar 1, 2007
686
1
Ocoee, Florida
Are you sure you are deleting from your main iTunes library and selecting the delete from icloud option?
Yes, I deleted from the main iTunes library and deleted from the iCloud.

I guess when my iTunes Match expires later this year it will remove this.
 
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Freis968

macrumors 6502a
Original poster
Mar 1, 2007
686
1
Ocoee, Florida
UPDATE - I am still having this problem which I hoped would go away this past Nov 17th when my iTunes Match expired. The issue still persists.
 
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westnile

macrumors newbie
Jul 16, 2015
1
0
I do subscribe to iTunes Match and no matter what I do I cannot clear these greyed out tracks from my iPhone. I have turned iTunes Match off so I could delete them which I do but then when I connect my iPhone the greyed out tracks appear again. The tracks show as a stream and there is no size to them. I did download them to my iPhone via iTunes Match but obviously when I turn iTunes Match off and deleted them but they reappear. Short of restoring my iPhone I don't know what else to do.

Any ideas?
Not gonna lie, I just made an account on this site to reply! I've had this problem for months, and it kept ticking me off, and I kept giving up. Tonight, I just happened to give it another go, and finally found it!!! What I had to do was go to my device, go under summary, then click "manually manage music and videos." I really hope this is your cure as well, because I share(d) the struggle!
 
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