Unable to download apps iPad mini4

Barrett85

macrumors regular
Original poster
Dec 9, 2015
101
37
we are having a problem downloading anything on the iPad mini 4. It just shows the circle bar but it never downloads. It's running iOS 10.0.2. I'm not sure if that's what is causing the problems. I have tried a hard reset, wiping it completely and starting new...nothing helps. Does anyone have any suggestions?
 

joeblow7777

macrumors 603
Sep 7, 2010
5,968
6,757
Have you tried on other wifi networks? I remember a while back for no particular reason I couldn't seem to connect to the App Store for a few days, but only on my home network.
 

bensisko

macrumors 65816
Jul 24, 2002
1,463
1,287
The Village
Did you try doing one app at a time?

I had a similar problem after restoring an iPad from backup - took DAYS (actually about a week) to complete (and it really shouldn't have - the apps aren't that big). I have found that a restore from backup + trying to install lots of apps at once is a BIG issue - it bogs the system down and too often installation fails or doesn't start.

I just let it run and it eventually finished. The best way is to set up as new iPad and manually download the apps - 1 or 2 at a time.

Also, if the app is not loading, try tapping on the app to get the download started - you may have to do this multiple times.
 

Barrett85

macrumors regular
Original poster
Dec 9, 2015
101
37
Yes I tried it all :( I turned it off overnight and this morning it started working again, however, this evening it is back to not downloading apps and won't let me delete apps either. Sending it in for an apple repair. I just hope they don't look at it, get it to work or see that it's working and send it back as is bc it goes back to not working again. I'm not sure how they do repairs, I have never had one done
 

joeblow7777

macrumors 603
Sep 7, 2010
5,968
6,757
Yes I tried it all :( I turned it off overnight and this morning it started working again, however, this evening it is back to not downloading apps and won't let me delete apps either. Sending it in for an apple repair. I just hope they don't look at it, get it to work or see that it's working and send it back as is bc it goes back to not working again. I'm not sure how they do repairs, I have never had one done
Rather than sending it in can you take it to an Apple Store yourself and see if you can demonstrate the problem in front of them?
 

bensisko

macrumors 65816
Jul 24, 2002
1,463
1,287
The Village
Yes I tried it all :( I turned it off overnight and this morning it started working again, however, this evening it is back to not downloading apps and won't let me delete apps either. Sending it in for an apple repair. I just hope they don't look at it, get it to work or see that it's working and send it back as is bc it goes back to not working again. I'm not sure how they do repairs, I have never had one done
The first thing they'll do is look at the system's log. They may be able to discern your issue from there. If you take it to the store, and they think it's a software issue, they'll ask you to do a system restore (even though you already have) - because it's their default answer on a software issue. The next thing they'll do is try to recreate the issue and go from there.

You mentioned the worst case scenario - they can't reproduce or find a fault, then it winds up back in your court. Best case, believe it or not, is they find out it's a hardware issue (for some reason - faulty memory, bad wifi, etc.). If they find a hardware fault, they'll either repair or replace.

This is alol assuming you have Apple Care.
 

Barrett85

macrumors regular
Original poster
Dec 9, 2015
101
37
Rather than sending it in can you take it to an Apple Store yourself and see if you can demonstrate the problem in front of them?
We don't have an Apple Store close to where we live but if it comes down to it I suppose we could make the trip
 

MarkB786

macrumors 6502a
Sep 20, 2016
682
1,138
Rocky Mountains, USA
we are having a problem downloading anything on the iPad mini 4. It just shows the circle bar but it never downloads. It's running iOS 10.0.2. I'm not sure if that's what is causing the problems. I have tried a hard reset, wiping it completely and starting new...nothing helps. Does anyone have any suggestions?
Out of space?
 

JonLa

macrumors 6502
Dec 22, 2009
359
19
Is this one of those cases where you can't do anything until you've accepted a new set of terms and conditions? Try going into the itunes app and then going into account and settings and see if it prompts you to agree there.
 

Barrett85

macrumors regular
Original poster
Dec 9, 2015
101
37
It's not space, I wiped it completely and it still did that. Resetting network systems did work, but after a full day it went back to the same problem. I gave up. Sent in to apple for repair and they sent me a replacement.
 
  • Like
Reactions: masotime