Unable to download on this network?

Discussion in 'Apple TV and Home Theater' started by thatoneguy82, Mar 22, 2012.

  1. thatoneguy82 macrumors 68000

    thatoneguy82

    Joined:
    Jul 23, 2008
    Location:
    Beach Cities, CA
    #1
    So, I'm trying to watch a TV show that I purchased the Season Pass the night before on my AppleTV and when I pressed "play" I suddenly got this message saying "This Item Cannot be Downloaded on This Network. You must connect to a W-Fi network or download it on your computer." I tried it on all my AppleTVs, I have 3. Same message. Unplugged/restarted AppleTVs and internet.

    What gives?
     
  2. criticalb macrumors member

    Joined:
    Sep 22, 2006
    #2
    Same here - Netflix, home sharing, and match all work fine, but movie rentals and season passes - basically anything that streams from apple - aren't working. I get the same message.

    Same issue on the iPad at the moment too.
     
  3. rlogan814 macrumors member

    Joined:
    Jan 23, 2012
    #3
    Wirelessly posted

    Same here, I just purchased atv3 today. I have 2 atv2's. Netflix plays iTunes shows won't. I thought there was something wrong with the new atv3.
     
  4. LaWally macrumors 6502a

    Joined:
    Feb 24, 2012
    #4
    Same here. I tried recycling ATV2 and even reconfigured the WiFi on the ATV2. Neither helped.
     
  5. Avatar74 macrumors 65816

    Avatar74

    Joined:
    Feb 5, 2007
    #5
    Same here. AppleTV 2... something must be going on with the iTunes store or iCloud servers. Wifi network is fine (obviously) and I'm able to stream my own movies from my local iTunes library over the network.
     
  6. falkirk18 macrumors newbie

    Joined:
    Jul 13, 2010
    #6
    Same here... Just tried purchasing two movies for my kids on our Mac Mini connected to an Airport Extreme. Weird??!!
     
  7. bayarea420 macrumors newbie

    Joined:
    Mar 19, 2011
    #7
    Ipad2

    I'm having this problem with my iPad 2 haven't tried with my apple tv yet, I guess it is a problem with apple/iTunes I doubt all of us would be having wifi issues
     
  8. Toddlyles macrumors newbie

    Joined:
    Mar 22, 2012
    #8
    Same

    I can stream trailers, but I can't buy anything. Apple tv 3 here.

    I suspect it's because the terms and conditions in the store have changed. No way to force a dialog to come up on the apple tv that I can find.
     
  9. eoblaed macrumors 68020

    eoblaed

    Joined:
    Apr 21, 2010
    #9
    Add me to the 'me too' brigade.

    My AppleTV is on a wired network. I thought that message was odd. After rebooting the AppleTV, rebooting the network, confirming that my other devices accessed the network just fine, confirming that the AppleTV itself could access the network (watched a movie preview), it still gave that same message.

    I imagine this will be fixed pretty quick.
     
  10. LaWally macrumors 6502a

    Joined:
    Feb 24, 2012
    #10
    Definitely a problem with the iTunes Store. I went to my computer to try to download from the cloud ... got the same error.
     
  11. Xenu007 macrumors member

    Xenu007

    Joined:
    Mar 19, 2008
    #11
    Can't purchase and download movie from iTunes on iMac

    Same here. iTunes won't let me purchase and download a movie onto my iMac (65 MBPS cable connection). Same error message.

    This item cannot be downloaded on this network. You must connect to a Wi-Fi network or download on your computer.

    Why is iTunes treating my DSL connected iMac like a 3G IOS device??
     
  12. bryan85 macrumors regular

    Joined:
    Jun 18, 2010
  13. Aeolius macrumors 6502a

    Joined:
    Jul 25, 2002
    #13
    Same. I can't even watch purchased movies on my WiFi network using Home Sharing. I had to use AirPlay.
     
  14. Northland5 macrumors newbie

    Joined:
    Mar 22, 2012
    #14
    Same results and message using well established iMac and network. Tunes and apps are making it down but my attempts at Star Trek are DENIED.
     
  15. Stuipdboy1000 macrumors 6502a

    Stuipdboy1000

    Joined:
    Jun 30, 2007
    Location:
    Glasgow, Scotland, UK
  16. genevish macrumors newbie

    Joined:
    Feb 8, 2010
    #16
    Still happening

    Trying to buy a movie on both my iPad and my MacMini. I'm in Atlanta, GA. Apple's iCloud status page says all services are operational. Hmmm....
     
  17. RTW macrumors newbie

    Joined:
    Nov 23, 2008
    #17
    Happening to me, too, trying to buy an HD TV episode. I have a 1st gen Apple TV on a long-standing network over which I have always been able to purchase TV shows.
     
  18. Elbon macrumors 6502a

    Elbon

    Joined:
    Jan 9, 2008
    Location:
    Boston, MA
    #18
    Same here...

    I'm on hold with Apple support now, but I'm not expecting much...
     
  19. caccamolle macrumors 6502

    Joined:
    Feb 18, 2005
    #19
    same problem here.

    Never happened before. Come on Apple ! I thought it would take longer to drown since the great SJ left !
     
  20. havilah macrumors newbie

    Joined:
    Mar 22, 2012
    #20
    Ditto

    So lame. I'm getting the exact same message.:mad:
    Just off the phone with :apple: and y'all are (naturally) right, their server is down. She had no ETA for when that issue would be resolved. In fact, just before hanging up she said, "Maybe try again tomorrow". Ugh.

    You guys can judge me all you want for this, but I do not like missing The &^%$% Real Housewives! Solve. the issue, :apple: . Solve it!
     
  21. thatoneguy82 thread starter macrumors 68000

    thatoneguy82

    Joined:
    Jul 23, 2008
    Location:
    Beach Cities, CA
    #21

    Okay. "yay" somewhat. At least I'm not being singled out.

    I called AppleCare. He said there's nothing wrong with my ATV or my network connection. He said the problem is on iTunes' side and I should email them. He will note on my account that I have already troubleshooted the hardware and network problem with him.

    I wonder if Apple (or him?) are aware of this "outage"?
     
  22. eoblaed macrumors 68020

    eoblaed

    Joined:
    Apr 21, 2010
    #22
    I got through to Apple Support and, yes, they're aware of the situation. There are servers down and they're working on getting them online. No estimated time of repair yet. It took me about 12.5 minutes to get to a support representative.
     
  23. LaWally macrumors 6502a

    Joined:
    Feb 24, 2012
    #23
    Thanks for sharing the info.
     
  24. Lumpydog macrumors 6502

    Joined:
    Aug 3, 2007
    #24
    Same

    Sux. iPad 2. 3 hour flight tomorrow. Just want to rent a movie.

    Rarely do. One time I want to... This?
     
  25. rlogan814 macrumors member

    Joined:
    Jan 23, 2012
    #25
    Wirelessly posted

    Still able to stream Purchased content through the home sharing option. Hopefully it gets fixed soon.
     

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