Unable to download or update Apps

Discussion in 'iPhone' started by IndyBob, Jun 16, 2017.

  1. IndyBob macrumors member

    IndyBob

    Joined:
    Sep 23, 2012
    Location:
    Indianapolis
    #1
    I am not sure where to post this so please move if necessary

    Since I switched from a Brighthouse supplied cable modem to my own Arris modem I am unable to download or update apps from the App Store . It always looks like it is going download but I get a message that it can't download and to try later.

    [​IMG]



    If I use a VPN connection then I can download. This happens with my iPhone and iPad. Any help would be welcome. Thanks
     
  2. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #2
    Does it work fine to download and install apps on other wifi networks?
    Sounds like it's a problem with your router/modem.
    Try resetting the modem or reinstalling its firmware.
    Is it a modem/router combo or you have a separate wifi router connected to it?
     
  3. IndyBob thread starter macrumors member

    IndyBob

    Joined:
    Sep 23, 2012
    Location:
    Indianapolis
    #3
    I have a separate Arris modem and a Eero mesh router. The only thing that changed was the modem so I suspect that is the problem. And yes, it downloads fine on other Wifi system or just on cellular. I restarted the modem and router but still no go.
     

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