Unable to fully uninstall Intego Software

MacMan988

macrumors 6502a
Original poster
Jul 7, 2012
718
61
Hi, I have had installed Intego's security software on my computer some times back. Today I tried installing avast antivirus and when the installation wizard opens, it shows an alert with following text:

"Other antivirus (Intego Mac Internet Security / Panda Antivirus) has been detected. To install the avast! product, please unistall the incompatible software first."
I assume that this is caused by some remains from the Intego software installation that I had previously. I removed intego using the uninstaller provided from Intego. I searched for "intego" keyword in finder with system files included and did not get any result (apart from some html files).

Any ideas?
 

yjchua95

macrumors 604
Apr 23, 2011
6,727
230
GVA, KUL, MEL (current), ZQN
Hi, I have had installed Intego's security software on my computer some times back. Today I tried installing avast antivirus and when the installation wizard opens, it shows an alert with following text:



I assume that this is caused by some remains from the Intego software installation that I had previously. I removed intego using the uninstaller provided from Intego. I searched for "intego" keyword in finder with system files included and did not get any result (apart from some html files).

Any ideas?
Try looking in /Library/Application Support and ~/Library/Application Support (this is different from the first as it's your user library) and remove any Intego-related files.
 

MacMan988

macrumors 6502a
Original poster
Jul 7, 2012
718
61
Thank you for the reply. I checked in those locations and did not find any files with file names related to Intego.
 

MacMan988

macrumors 6502a
Original poster
Jul 7, 2012
718
61
Try using the app iFileX to search for Intego. For some reason Finder in Mavs is not finding system files like it should.
iFileX discovered about 10 files that were not discovered by Finder! I removed those files as well. But still Avast is showing the same error.
 

Weaselboy

Moderator
Staff member
Jan 23, 2005
29,403
8,989
California
iFileX discovered about 10 files that were not discovered by Finder! I removed those files as well. But still Avast is showing the same error.
Sometimes there are files named something other than the name of the app, Intego in your case, and it can be tricky to find them all. You might try following this and using the app installer itself to uninstall. Then afterwards using iFileX again.
 

MacMan988

macrumors 6502a
Original poster
Jul 7, 2012
718
61
Sometimes there are files named something other than the name of the app, Intego in your case, and it can be tricky to find them all. You might try following this and using the app installer itself to uninstall. Then afterwards using iFileX again.
I re-installed and uninstalled with the Intego uninstaller and then removed remaining files with iFileX as you have told. Then I restarted my mac and now I can install Avast. Thanks for helping me.
 

MacMan988

macrumors 6502a
Original poster
Jul 7, 2012
718
61
Why are you installing another virus scanner?
I've had Intego installed and I uninstall it few months back. Now when I tried to install Avira, I started getting this problem.

I sometimes install free/trial AV software if my computer starts to behave differently and I remove it after doing a full scan.
 

GGJstudios

macrumors Westmere
May 16, 2008
44,365
703
I sometimes install free/trial AV software if my computer starts to behave differently and I remove it after doing a full scan.
If your Mac is behaving in an unexpected/undesirable way, malware is usually the last possibility to consider, not the first, since OS X malware is so rare. If you're not doing high-risk things like installing pirated software or software from dubious sources, your chances of getting malware on your Mac is extremely remote. A better approach is to do some basic troubleshooting to determine the cause of the unwanted behavior.

Macs are not immune to malware, but no true viruses exist in the wild that can run on Mac OS X, and there never have been any since it was released over 12 years ago. The only malware in the wild that can affect Mac OS X is a handful of trojans, which can be easily avoided by practicing safe computing (see below). 3rd party antivirus apps are not necessary to keep a Mac malware-free, as long as a user practices safe computing, as described in the following link.
Read the What security steps should I take? section of the Mac Virus/Malware FAQ for tips on practicing safe computing.