iPad mini Unable to install apps from the AppStore

Discussion in 'iPad' started by maclancer, Apr 30, 2016.

  1. maclancer macrumors regular

    Joined:
    Jun 13, 2008
    Location:
    Philadelphia, PA
    #1
    Hello guys, I am trying to install an app and is not installing anything. See screenshot attached. It is just stuck in "waiting" forever... How I can resolve this issue? Thanks.[​IMG]
     
  2. millydog macrumors regular

    millydog

    Joined:
    Oct 21, 2007
    Location:
    Australia
    #2
    See if this works....go to the Settings app, General, Storage & iCloud Usage, then under the top section labelled Storage, go to Manage Storage. See if the app is in the list. If it is you should be able to select it and delete it.
     
  3. maclancer thread starter macrumors regular

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    Jun 13, 2008
    Location:
    Philadelphia, PA
    #3
    It's not in the list... :(
     
  4. millydog macrumors regular

    millydog

    Joined:
    Oct 21, 2007
    Location:
    Australia
    #4
    Not good. I've had both sorts....the ones that appear in that list can be deleted. I also have one on my iPhone that I am having trouble deleting though since it doesn't appear in that list like another app that I had issues with did.
    The app that I'm having an issue with also doesn't appear in my purchases history....that I can tell. It's label is "Monogram…" and I don't have anything like that in my purchase history. I'm wondering if it was one of the free apps that I tried to get and something happened.....maybe between selecting it for purchase and actually purchasing it.

    I recall also having this issue another time.....and the only way that I could remove it was to backup to a computer, restore, then restore from backup and it didn't return.
    That is annoying to do these days though since iTunes no longer transfers the app files to the computer and they will download again over wifi if you haven't been maintaining them in your iTunes library. I actually prefer the old way of having the full app in my device and backing up to iTunes.
     
  5. maclancer thread starter macrumors regular

    Joined:
    Jun 13, 2008
    Location:
    Philadelphia, PA
    #5
    That's weird because when I got this iPad, I upgraded to the latest version and then factory reset the iPad and setup as a new iPad. It should not have this issue really and this is a iPad mini 2.
     
  6. millydog macrumors regular

    millydog

    Joined:
    Oct 21, 2007
    Location:
    Australia
    #6
    No, you shouldn't have the issue. I think that there is a bug. I was able to delete one app since it was in that list, but now I've had the issue twice more. One app resolved with a restore, but I'm not sure that I want to do that again so I have been waiting to see if an update will fix it.
     
  7. Night Spring macrumors G5

    Night Spring

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    Jul 17, 2008
  8. maclancer thread starter macrumors regular

    Joined:
    Jun 13, 2008
    Location:
    Philadelphia, PA
    #8
    Yup... I can confirm that after powering the iPad off and turning back on... Fixed the issue. But it shouldn't be this way. Hopefully ios10 will fix this bug.
     
  9. millydog macrumors regular

    millydog

    Joined:
    Oct 21, 2007
    Location:
    Australia
    #9
    Lucky. That hasn't worked for me in any of my cases, hence why I didn't suggest it. Glad that it worked for you though.
     
  10. TrueBlou macrumors demi-god

    TrueBlou

    Joined:
    Sep 16, 2014
    Location:
    Scotland
    #10

    I've had that exact problem on and off for almost as long as iOS has existed so I wouldn't hold my breath. Fortunately it doesn't happen often and as you've discovered powering off (or a hard reboot sometimes) fixes the problem and normally it's a long time before it crops up again.
     
  11. Mlrollin91 macrumors G5

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #11
    That bug has been around since iPhone OS 2. I remember having the issue with my iPod Touch. A simple restart usually does the trick.
     
  12. Shark5150 macrumors 65816

    Shark5150

    Joined:
    Sep 24, 2014
    Location:
    Philly
    #12
    Exact same thing happened to me yesterday! I live in philly area too. I had to delete and reinstall all the ones that got stuck. What a pain
     
  13. Mr.C macrumors 601

    Joined:
    Apr 3, 2011
    Location:
    London, UK.
    #13
    Likewise. It doesn't happen very often but when it does I just do a hard reboot. That usually clears it.
     
  14. millydog macrumors regular

    millydog

    Joined:
    Oct 21, 2007
    Location:
    Australia
    #14
    I'm still stuck with an app on my iPhone that doesn't clear with a reboot and can't be uninstalled.
     
  15. TrueBlou macrumors demi-god

    TrueBlou

    Joined:
    Sep 16, 2014
    Location:
    Scotland
    #15

    Try quitting the AppStore from the task switcher, putting your iPhone into airplane mode and doing a hard reboot. Doesn't always work, but worth a shot.
     
  16. millydog macrumors regular

    millydog

    Joined:
    Oct 21, 2007
    Location:
    Australia
    #16
    Thanks, but that didn't work either. I think that I have an issue in that the app purchase didn't go though. I tried to get the app when it was reduced to free.
    Image1462251903.838268.jpg Image1462251915.965651.jpg
    In the first image, deleting doesn't do anything.
    The second image shows that I don't own the app either. I don't want to have to purchase it now at a cost to be able to resolve the issue. It might have to wait until my next back up & restore from backup.
     
  17. TrueBlou macrumors demi-god

    TrueBlou

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    Sep 16, 2014
    Location:
    Scotland
    #17
    Have you tried logging out of the AppStore in Settings, then doing a reboot?
     
  18. millydog macrumors regular

    millydog

    Joined:
    Oct 21, 2007
    Location:
    Australia
    #18
    I hadn't tried that, so tried it now and it didn't work. I also tried turning on automatic app downloads and restarting. Still can't get it to delete.
     
  19. TrueBlou macrumors demi-god

    TrueBlou

    Joined:
    Sep 16, 2014
    Location:
    Scotland
    #19
    Blimey that's a persistent bugger. Only other thing I can think of off my head is first make sure iTunes on your computer has downloaded all of your available apps and updates. Then do a sync with it. Even if you're not normally a sync with iTunes person, sometimes it can tidy up loose ends.

    Other than that, put it in a folder that's got a couple of pages of apps in it so you at least don't have to look at it :D
     
  20. millydog macrumors regular

    millydog

    Joined:
    Oct 21, 2007
    Location:
    Australia
    #20
    Thanks for all of your suggestions. I had my iPhone sync with iTunes tonight, but it didn't change anything.
    I can think of two options to try.....one is to purchase the app so as it downloads, the other is to restore my iPhone from backup and I think that it will not return since I haven't actually purchased it. I think it was a free app that I went to purchase and I got a message saying that the app could not be purchased right now since it is being modified. Somehow I have the app icon greyed out on my home screen though and don't have the app in my purchased apps. I'm sure that this second method will work since I had another rogue app another time that I removed this way....although I cannot be certain that the situation was exactly the same and that it couldn't have been resolved another way.
    I'm in the process of downloading my purchased apps and updates to iTunes. It will take some time still since I have a lot of apps. I'm not in a hurry, but once it's all in order, I might restore my iPhone from backup again and report back.
     
  21. Nettwerk macrumors newbie

    Joined:
    Feb 9, 2016
    #21
    I had sometimes same issue like yours. Restart phone and try again.
     
  22. Nettwerk macrumors newbie

    Joined:
    Feb 9, 2016
    #22
    But for some reasons sometimes it doesn't work. Especially with app updates. I let them to update by it self.
     
  23. millydog macrumors regular

    millydog

    Joined:
    Oct 21, 2007
    Location:
    Australia
    #23
    I backed up my iPhone 6s to my MacBook Pro last night, erased all content & settings on the iPhone, then restored the backup via iTunes. This did resolve my issue like I thought it would since I hadn't purchased the app that had a blank icon on my home screen. That app couldn't restore and so it has now gone. It's a bit of a pain to do since I'm without my iPhone for around 1.5 hours, but I'm happy that it cleaned out the app.
     

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