unable to launch office 2008

Discussion in 'Mac Apps and Mac App Store' started by hehe299792458, Apr 23, 2009.

  1. hehe299792458 macrumors 6502a


    Dec 13, 2008
    I downloaded and installed Office 2008's SP1. However, after applying the update, I can't open office applications anymore.

    For instance, whenever I click on Entourage, I get the "Microsoft Office Setup Assistant" window, and it asks me whether I want to join the "Customer Experience Improvement Program". Whether I agree or not, it then takes me to the "Get Started with Microsoft Office 2008" screen, where it asks me whether I want to "Learn More" or "Register". Both choices launch my browser, and the window just stays there. If I click the "Finish" button at the bottom, it takes me to the "Microsoft AutoUpdate" screen, where it asks me whether I want manual or automatic updates. It does not matter which one I choose. I can click the "Check for Updates" button, and it tries to find the update. It duly reports back that there are no new updates. The window then closes.

    If I try to open Word, Powerpoint, Excel, or Entourage, it gives me the same messages again.... is there any way I can fix this?
  2. dukebound85 macrumors P6


    Jul 17, 2005
    5045 feet above sea level
    this is a known issue with pirated copies after installing updates.....just saying

    and no im not kidding. look it up on google

    of course yours isnt pirated right lol
  3. hehe299792458 thread starter macrumors 6502a


    Dec 13, 2008
    hmm.... then would you happen to know where my emails are stored locally? I'd still like to retain a copy of them in the event that I reinstall office.
  4. miles01110 macrumors Core


    Jul 24, 2006
    The Ivory Tower (I'm not coming down)
    It's actually a known issue with non-pirated copies as well.

    To fix it, check out this thread, post #5.


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