Unable to purchase from iTunes

Discussion in 'iPhone' started by ScotRobson, Oct 28, 2008.

  1. ScotRobson macrumors 6502

    Joined:
    Feb 3, 2004
    Location:
    Torquay UK
    #1
    Hi

    Im not sure if this should be under iTunes or iPhone although I think the problem is probably caused by my phone so i will start here.

    I've recently had a common problem of being unable to update my iPhone apps and yesterday the app store on my phone would not connect at all. I just got a message unable to connect please connect to the iTunes store.

    This morning I decided to delete all my apps and start again. I have deleted them all off my phone and from iTunes.

    My problem now is that iTunes will not allow me to download any apps at all. I have even tried to purchase a song (without my phone connected) and I get a message - Could not add an item to your cart. The network connection timed out.

    When I try to download an app on itunes I get the same message. Also my iPhone will still not connect to the app store.

    Any ideas?

    Scot
     
  2. deimos256 macrumors 6502a

    Joined:
    Sep 9, 2008
    #2
    try signing out and back in on your computer itunes, you might want to try and de-authorize and then re-authorize yourself as well
     
  3. ScotRobson thread starter macrumors 6502

    Joined:
    Feb 3, 2004
    Location:
    Torquay UK
    #3
    I tried to de-authorise myself but it said my details were incorrect I presumed it would be my iTunes store username and password but that didnt work.
     
  4. ScotRobson thread starter macrumors 6502

    Joined:
    Feb 3, 2004
    Location:
    Torquay UK
    #4

    Thank you, that worked. Strange because my dad just called and was having the same problem trying to buy an album.
     

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