Unable to receive iCloud email

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by dlbmacfan, Apr 23, 2016.

  1. dlbmacfan macrumors regular

    Jul 20, 2011
    I have spent the past 2 days on the phone with Apple support (senior technical staff). My problem is that several days ago I stopped being able to receive email at my iCloud email address. I originally had a me.com email address, and received an iCloud alias when Apple switched over to iCloud. I've been using the iCloud address to both send and receive email for years. That all changed several days ago. Without warning, I could no longer receive email at my iCloud address. But I was still able to send email from the iCloud address. I can both send and receive from the me.com email address. I performed no software updates just prior to this happening, and the problem occurs on my iPhone, MacBook Air, and Mac Pro.

    After a number of troubleshooting steps, the senior tech person told me that this was expected behavior. She asked the other senior tech people in the call center and they agreed with her. I think she and the other senior techs are wrong. Why would this problem appear suddenly after years of being able to fully use my iCloud email address? Why can my wife still send and receive email at her iCloud email address? And most importantly, what can I do to fix my problem?

    She is going to forward my problem to the Apple engineers, but she told me that I shouldn't be surprised if they came back with the same answer she did.

    Thanks in advance for your help!
  2. Weaselboy Moderator


    Staff Member

    Jan 23, 2005
    I am still using @icloud.com @mac.com and @me.com all three and they work fine. I think the Apple tech you spoke to does not know what they are talking about. If they suddenly killed the icloud.com emails there would be hundreds of posts here and in other forums complaining about it.

    Just as a test, try making a new account on your Mac then login to that account and in the Mail app set it up for icloud.com and see if it works there with a new, fresh account.
  3. dlbmacfan thread starter macrumors regular

    Jul 20, 2011
    I'll give it a try. I don't think the 'senior' tech people have a clue.

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