Unable to remove greyed out question marks in dock

Discussion in 'OS X Mavericks (10.9)' started by ubnjtx, Jan 28, 2014.

  1. ubnjtx, Jan 28, 2014
    Last edited: Jan 29, 2014

    ubnjtx macrumors newbie

    Joined:
    Jan 28, 2014
    #1
    Using Mavericks 10.9.1 I am unable to remove numerous greyed out question marks from the dock either by dragging off or using the option to remove from dock. most of the items there have been removed from the computer after a wipe and install. Very frustrating.

    macrumors newbie

    Join Date: Jan 2014
    Angry unable to remove greyed out question marks from dock
    Using Mavericks and have wiped/reinstalled drive, used option key to try and remove. dragged off dock, repaired permissions/drive, rebooted yet still does not remove after restart. several apps i.e.: Quark, stuffit show icon in dock, but also there is a question mark designated for the same. I have tried to place icon for Word, Excel and others, but they have disappeared and only the grey question mark remains and remains and remains................
     
  2. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #2
    Try holding the Command key down while you drag them far away from the Dock and hold them for a few seconds before letting go. You may also try restarting your Mac.
     
  3. techfreak103 macrumors newbie

    Joined:
    Jan 28, 2014
    #3
    Can't remove question marks? [REPLY]

    Actually to remove question marks on the dock:
    Hold down Control and click on the question mark
    Move cursor to Options in the little black box that appears and click Remove from Dock
    :)
     
  4. ElectronGuru macrumors 65816

    Joined:
    Sep 5, 2013
    Location:
    Oregon, USA
    #4
    Mavericks has a new safety feature. Instead of erasing with a quick drag and drop, you must now drag, hold, and drop. Give it a count of 2.
     
  5. KoolAid-Drink macrumors 65816

    Joined:
    Sep 18, 2013
    Location:
    California
    #5
    In the spirit of accuracy, it was actually Mountain Lion (10.8) that introduced the "sticky-safety" feature for the Dock.

    In any case, drag said question mark off the dock up near the menu bar, hold until you see the puff of smoke appear on the icon, then release.

    If the icon still sticks, do a permissions repair and then restart.
     
  6. ubnjtx thread starter macrumors newbie

    Joined:
    Jan 28, 2014
    #6
    unable to remove greyed out question marks from dock

    Using Mavericks and have wiped/reinstalled drive, used option key to try and remove. dragged off dock, repaired permissions/drive, rebooted yet still does not remove after restart. several apps i.e.: Quark, stuffit show icon in dock, but also there is a question mark designated for the same. I have tried to place icon for Word, Excel and others, but they have disappeared and only the grey question mark remains and remains and remains................
     
  7. swordfish5736 macrumors 68000

    swordfish5736

    Joined:
    Jun 29, 2007
    Location:
    Cesspool
    #7
    try dragging the question mark away from the dock on the desktop until the pointer changes shape and a little dust cloud appears next to it. Then when you release it should remove from the dock. It seems as though you have to move things further from the dock in mavericks than previous versions of OS X
     
  8. Fishrrman macrumors G4

    Joined:
    Feb 20, 2009
    #8
    ubnjtx, try this:

    Open Terminal.

    Copy the line below (without quotes), and then paste that into the dock and hit return:
    "defaults write com.apple.dock contents-immutable -bool false"

    (this is the command to "unlock" the dock)

    Next, copy this and paste into the Terminal window, and again hit return:
    "killall Dock"

    (this force-quits and restarts the dock)

    Now right-click on the question marks in the dock, and under "options", choose to remove them.
    Any better?
     
  9. nyolc8 macrumors regular

    Joined:
    Jul 20, 2012
    #9
    Did you tried to delete the /Users/<your_username>/Library/Preferences/com.apple.dock.plist file?

    So:
    Open Finder > press "cmd+shift+g" > write "~/Library/Preferences" in there > delete "com.apple.dock.plist" file > Open Terminal > write "killall Dock" > press "enter/return".

    This will restore the dock to default.
     
  10. ubnjtx thread starter macrumors newbie

    Joined:
    Jan 28, 2014
    #10
    Greyed out Question marks

    Thanks for all the help, this finally worked. Up and running correctly now

     
  11. jbullard macrumors newbie

    Joined:
    Oct 1, 2007
    #11
    Still does not work

    I also now have the grey question mark in the dock after a restart, and none of the solutions suggested in this thread worked, including the last one that seems to finally have worked for ubnjtx. I have tried them all at least twice with no luck. Just to summarize, here is what I've tried without success:

    1. Dragging the question mark to the trash
    2. Ctrl-mouse and selecting "Remove from Dock" in the little black window that appears. The problem is that "Remove from Dock" does not show up as an option.
    3. Dragging the question mark far away from the dock and keeping the mouse held down; no puff of smoke ever appears even after holding for 30 seconds, and the question mark just springs right back down to the dock.
    4. Holding the Cmd key down and dragging the question mark off the dock.
    5. Deleting the ~/Library/Preferences/com.apple.dock.plist file, then killall -KILL Dock
    6. Same as 5 but restarting the computer afterward.
     
  12. UK2TX2CA macrumors newbie

    Joined:
    Feb 20, 2008
    #12
    Thanks, this worked when I added a delete of the dock.plist.
     
  13. lizpercival macrumors newbie

    Joined:
    Aug 21, 2017
    #13
    I am having a similar problem. I'm using OS X Yosemite 10.10.5 and after being forced to upgrade my Office programs by my university, I am left with grey question marks in the dock that refuse to be deleted.

    I have tried all the following:

    1. Ensuring program is closed by using force quit
    2. Dragging the question mark to the trash
    3. Ctrl-mouse and selecting "Remove from Dock" in the little black window that appears. The problem is that "Remove from Dock" does not show up as an option.
    4. Dragging the question mark far away from the dock and keeping the mouse held down; no puff of smoke ever appears even after holding for 30 seconds, and the question mark just springs right back down to the dock.
    5. Holding the Cmd key down and dragging the question mark off the dock.
    6. Deleting the ~/Library/Preferences/com.apple.dock.plist file, then killall -KILL Dock
    7. What Fishrrman described above :
    Open Terminal.

    Copy the line below (without quotes), and then paste that into the dock and hit return:
    "defaults write com.apple.dock contents-immutable -bool false"

    (this is the command to "unlock" the dock)

    Next, copy this and paste into the Terminal window, and again hit return:
    "killall Dock"
    Does anyone have any other suggestions for how to remove the annoying grey question marks from the dock?

    Thanks :)
     

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