Unable to restart macbook

[tymaster50]

I have to turn it off manually, whenever I go to update or restart for an update, the Mac will close everything, but just hang there, I can access the dock and everything.

 

[grahamperrin]

Please use System Information to view the S.M.A.R.T. status of the disk/drive of the OS X startup volume. Is that status verified?

Use Disk Utility to verify the HFS Plus file system. Does it appear to be OK?

If the file system appears to be OK:

1. reproduce the shut down/logout problem (the problem that seems to prevent restart)
2. use the key chord for sysdiagnose at the time of the problem; be patient but do not expect the end result to be presented automatically
3. when you next start OS X, use Feedback Assistant; include the result of sysdiagnose.

After feedback to Apple, you can try the following:

• with Terminal, run the first command below
• copy the Terminal output, paste it to this topic
• be prepared to enter your admin password at the command line
• run the second command below.

First command

sw_vers ; softwareupdate -l

Second command

sudo softwareupdate -v -i -a

Reference

Apple sysdiagnose – an answer in Ask Different

 

[tymaster50]

ProductName: Mac OS X
ProductVersion: 10.10
BuildVersion: 14A361c
Software Update Tool
Copyright 2002-2012 Apple Inc.

Finding available software

 

[grahamperrin]

OK, that's Developer Preview 5.

In due course please let us have the answers to the other questions; and whether the second softwareupdate command succeeds.

If you can not update from 5, then try using your September 'OS X 10.10 Developer Preview 7' (as it should be listed on the Purchases page of App Store) to simply install the pre-release. Then perform an update.

 

[bkribbs]

You could also try to reboot it from terminal, run:

sudo reboot

and enter your password when prompted.

 

[grahamperrin]

…
sudo reboot
…

+1

Useful – less harsh than forcing off the power, or forcing a restart – but I'd hesitate before reboot at the command line, especially if an update is in progress but not evident …

 

[bkribbs]

+1

Useful – less harsh than forcing off the power, or forcing a restart – but I'd hesitate before reboot at the command line, especially if an update is in progress but not evident …

Yeah I agree. Wasn't going to suggest it for that reason except OP said this, which I think implies OP has already hard-rebooted it and it has come back on already.

I have to turn it off manually

But I'm not quite clear.