Unable to restart macbook

Discussion in 'OS X Yosemite (10.10)' started by tymaster50, Oct 12, 2014.

  1. tymaster50 macrumors 68030

    tymaster50

    Joined:
    Oct 3, 2012
    Location:
    New Jersey
    #1
    I have to turn it off manually, whenever I go to update or restart for an update, the Mac will close everything, but just hang there, I can access the dock and everything.
     
  2. grahamperrin macrumors 601

    grahamperrin

    Joined:
    Jun 8, 2007
    #2
    Please use System Information to view the S.M.A.R.T. status of the disk/drive of the OS X startup volume. Is that status verified?

    Use Disk Utility to verify the HFS Plus file system. Does it appear to be OK?

    If the file system appears to be OK:
    1. reproduce the shut down/logout problem (the problem that seems to prevent restart)
    2. use the key chord for sysdiagnose at the time of the problem; be patient but do not expect the end result to be presented automatically
    3. when you next start OS X, use Feedback Assistant; include the result of sysdiagnose.
    After feedback to Apple, you can try the following:
    • with Terminal, run the first command below
    • copy the Terminal output, paste it to this topic
    • be prepared to enter your admin password at the command line
    • run the second command below.
    First command

    Code:
    sw_vers ; softwareupdate -l
    Second command

    Code:
    sudo softwareupdate -v -i -a
    Reference

    Apple sysdiagnose – an answer in Ask Different
     
  3. tymaster50 thread starter macrumors 68030

    tymaster50

    Joined:
    Oct 3, 2012
    Location:
    New Jersey
    #3
    ProductName: Mac OS X
    ProductVersion: 10.10
    BuildVersion: 14A361c
    Software Update Tool
    Copyright 2002-2012 Apple Inc.

    Finding available software
     
  4. grahamperrin macrumors 601

    grahamperrin

    Joined:
    Jun 8, 2007
    #4
    OK, that's Developer Preview 5.

    In due course please let us have the answers to the other questions; and whether the second softwareupdate command succeeds.

    If you can not update from 5, then try using your September 'OS X 10.10 Developer Preview 7' (as it should be listed on the Purchases page of App Store) to simply install the pre-release. Then perform an update.
     
  5. bkribbs macrumors 65816

    Joined:
    Jan 15, 2012
    #5
    You could also try to reboot it from terminal, run:

    sudo reboot

    and enter your password when prompted.
     
  6. grahamperrin macrumors 601

    grahamperrin

    Joined:
    Jun 8, 2007
    #6
    +1

    Useful – less harsh than forcing off the power, or forcing a restart – but I'd hesitate before reboot at the command line, especially if an update is in progress but not evident …
     
  7. bkribbs macrumors 65816

    Joined:
    Jan 15, 2012
    #7
    Yeah I agree. Wasn't going to suggest it for that reason except OP said this, which I think implies OP has already hard-rebooted it and it has come back on already.

    But I'm not quite clear.
     

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