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tymaster50

macrumors 68030
Original poster
Oct 3, 2012
2,783
7
New Jersey
I have to turn it off manually, whenever I go to update or restart for an update, the Mac will close everything, but just hang there, I can access the dock and everything.
 

grahamperrin

macrumors 601
Jun 8, 2007
4,942
643
Please use System Information to view the S.M.A.R.T. status of the disk/drive of the OS X startup volume. Is that status verified?

Use Disk Utility to verify the HFS Plus file system. Does it appear to be OK?

If the file system appears to be OK:
  1. reproduce the shut down/logout problem (the problem that seems to prevent restart)
  2. use the key chord for sysdiagnose at the time of the problem; be patient but do not expect the end result to be presented automatically
  3. when you next start OS X, use Feedback Assistant; include the result of sysdiagnose.
After feedback to Apple, you can try the following:
  • with Terminal, run the first command below
  • copy the Terminal output, paste it to this topic
  • be prepared to enter your admin password at the command line
  • run the second command below.
First command

Code:
sw_vers ; softwareupdate -l

Second command

Code:
sudo softwareupdate -v -i -a

Reference

Apple sysdiagnose – an answer in Ask Different
 
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tymaster50

macrumors 68030
Original poster
Oct 3, 2012
2,783
7
New Jersey
ProductName: Mac OS X
ProductVersion: 10.10
BuildVersion: 14A361c
Software Update Tool
Copyright 2002-2012 Apple Inc.

Finding available software
 
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grahamperrin

macrumors 601
Jun 8, 2007
4,942
643
OK, that's Developer Preview 5.

In due course please let us have the answers to the other questions; and whether the second softwareupdate command succeeds.

If you can not update from 5, then try using your September 'OS X 10.10 Developer Preview 7' (as it should be listed on the Purchases page of App Store) to simply install the pre-release. Then perform an update.
 
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bkribbs

macrumors 65816
Jan 15, 2012
1,178
0
You could also try to reboot it from terminal, run:

sudo reboot

and enter your password when prompted.
 
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grahamperrin

macrumors 601
Jun 8, 2007
4,942
643

sudo reboot

+1

Useful – less harsh than forcing off the power, or forcing a restart – but I'd hesitate before reboot at the command line, especially if an update is in progress but not evident …
 
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bkribbs

macrumors 65816
Jan 15, 2012
1,178
0
+1

Useful – less harsh than forcing off the power, or forcing a restart – but I'd hesitate before reboot at the command line, especially if an update is in progress but not evident …

Yeah I agree. Wasn't going to suggest it for that reason except OP said this, which I think implies OP has already hard-rebooted it and it has come back on already.

I have to turn it off manually

But I'm not quite clear.
 
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