Unable to restart macbook

tymaster50

macrumors 68030
Original poster
Oct 3, 2012
2,784
7
New Jersey
I have to turn it off manually, whenever I go to update or restart for an update, the Mac will close everything, but just hang there, I can access the dock and everything.
 

grahamperrin

macrumors 601
Jun 8, 2007
4,946
627
Please use System Information to view the S.M.A.R.T. status of the disk/drive of the OS X startup volume. Is that status verified?

Use Disk Utility to verify the HFS Plus file system. Does it appear to be OK?

If the file system appears to be OK:
  1. reproduce the shut down/logout problem (the problem that seems to prevent restart)
  2. use the key chord for sysdiagnose at the time of the problem; be patient but do not expect the end result to be presented automatically
  3. when you next start OS X, use Feedback Assistant; include the result of sysdiagnose.
After feedback to Apple, you can try the following:
  • with Terminal, run the first command below
  • copy the Terminal output, paste it to this topic
  • be prepared to enter your admin password at the command line
  • run the second command below.
First command

Code:
sw_vers ; softwareupdate -l
Second command

Code:
sudo softwareupdate -v -i -a
Reference

Apple sysdiagnose – an answer in Ask Different
 

tymaster50

macrumors 68030
Original poster
Oct 3, 2012
2,784
7
New Jersey
ProductName: Mac OS X
ProductVersion: 10.10
BuildVersion: 14A361c
Software Update Tool
Copyright 2002-2012 Apple Inc.

Finding available software
 

grahamperrin

macrumors 601
Jun 8, 2007
4,946
627
OK, that's Developer Preview 5.

In due course please let us have the answers to the other questions; and whether the second softwareupdate command succeeds.

If you can not update from 5, then try using your September 'OS X 10.10 Developer Preview 7' (as it should be listed on the Purchases page of App Store) to simply install the pre-release. Then perform an update.
 

bkribbs

macrumors 65816
Jan 15, 2012
1,178
0
You could also try to reboot it from terminal, run:

sudo reboot

and enter your password when prompted.
 

bkribbs

macrumors 65816
Jan 15, 2012
1,178
0
+1

Useful – less harsh than forcing off the power, or forcing a restart – but I'd hesitate before reboot at the command line, especially if an update is in progress but not evident …
Yeah I agree. Wasn't going to suggest it for that reason except OP said this, which I think implies OP has already hard-rebooted it and it has come back on already.

I have to turn it off manually
But I'm not quite clear.