Unable to send attachment up to 190 kb with all mail software

Discussion in 'MacBook Pro' started by zitipivili, Jun 22, 2010.

  1. zitipivili macrumors newbie

    Joined:
    Jun 22, 2010
    #1
    Hello,
    first, I'm sorry for terrible english.

    I’m working with Apple Mac Book Pro, with 10.5.8 system and wi-fi connection (via Airport)
    E-mail software: Microsoft Entourage.

    Now, after two years without trouble, I unable to send e-mail with attachment up to 190 kb.
    All that over 190 kb and text message I able to send. And receive all (with or without attachment).

    I have tried with many mail software, like Thunderbird (and others by third parts)
    I have tried with different SMTP.
    I have tried to reinstall the connection with Network Control.

    The connection with my Internet Provider is ok.
    The e-mail (with or without attachment up to 190 kb) from my PC with Outlook, can run (same connection of Mac)
    Web mail is ok
    Internet connection is ok

    I tried a lot ways to resolve, but I failed.

    Can we help me?
    Thanks
     
  2. Tex-Twil macrumors 68020

    Tex-Twil

    Joined:
    May 28, 2008
    Location:
    Europe
  3. zitipivili thread starter macrumors newbie

    Joined:
    Jun 22, 2010
    #3
    The message with attachment start untill 190 kb loaded
    then, appear the message "The connection to the server was interrupted".

    Instead, on PC with Outlook, mail start without problems.

    Thank you
     
  4. zitipivili thread starter macrumors newbie

    Joined:
    Jun 22, 2010
    #4
    Also:

    - Server timeout
    - Network traffic is excessive
    - Is possible that the server is unable
    - Is possible that server is overload

    That's all
     
  5. grahamnp macrumors 6502a

    Joined:
    Jun 4, 2008
    #5
    I've got this problem too and so far I've tried Thunderbird and Mail with Gmail. It's been working fine all the while and stopped working one day for no apparent reason, no software update... nothing changed. I started in thread in another section but got no reply.
     
  6. Tex-Twil macrumors 68020

    Tex-Twil

    Joined:
    May 28, 2008
    Location:
    Europe
    #6
    Could you do the following.

    1- quit thunderdird
    2- open Terminal and type those 3 comands

    this will launch Thunderbird.

    Now send an email with an attachment.

    A log file in /tmp/thunderbird.log should generated. Please post the content of the file here.

    Tex
     
  7. zitipivili thread starter macrumors newbie

    Joined:
    Jun 22, 2010
    #7
    The file log wasn't created and Thunderbird alert is: The connection to SMTP server timed out:(

    Thank you
     
  8. Tex-Twil macrumors 68020

    Tex-Twil

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    May 28, 2008
    Location:
    Europe
    #8
    Did you typed all the 3 commands in the same terminal window ?
     
  9. zitipivili thread starter macrumors newbie

    Joined:
    Jun 22, 2010
  10. Tex-Twil macrumors 68020

    Tex-Twil

    Joined:
    May 28, 2008
    Location:
    Europe
    #10
    Hmm without the log file we can't go further :( Which version of thunderbird do you have ? I tried it with 3.1 I think

    EDIT: ah well if the connection timed out, there was no smtp communication hence no log file. Check 1st your outbound SMTP server settings.
     
  11. zitipivili thread starter macrumors newbie

    Joined:
    Jun 22, 2010
    #11
    I'm working with Microsoft Entourage (v. 11.4.0).
    I've used Thunderbird only for try to understand the problem.

    :eek:Today new error message: "smpt209".

    Thanks
     
  12. Tex-Twil macrumors 68020

    Tex-Twil

    Joined:
    May 28, 2008
    Location:
    Europe
    #12
    Hi,
    since I don't use/have MS Entourage, it would be good if you could continue to use Thunderbird for this debugging. We have to find out if it is a server or client problem 1st.
     
  13. zitipivili thread starter macrumors newbie

    Joined:
    Jun 22, 2010
    #13
    This is the last message from console:

    28/06/10 14:47:42 [0x0-0xa40a4].com.microsoft.Entourage[1038] Mon Jun 28 14:47:42 MacBook.homenet.telecomitalia.it Entourage[1038] <Error>: Unable to use font: no glyphs present.
     
  14. Tex-Twil macrumors 68020

    Tex-Twil

    Joined:
    May 28, 2008
    Location:
    Europe
    #14
    As I said in my previous post, I can't help you with debugging MS Entourage.
     
  15. zitipivili thread starter macrumors newbie

    Joined:
    Jun 22, 2010
    #15
    Don't worry.
    Thanks for your help up to this point.
     
  16. bigjobby macrumors 65816

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    Apr 7, 2010
    Location:
    London, UK
    #16
    Have you tried with a wired connection to the internet rather than through Airport?
     
  17. zitipivili thread starter macrumors newbie

    Joined:
    Jun 22, 2010
  18. Tex-Twil macrumors 68020

    Tex-Twil

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    May 28, 2008
    Location:
    Europe
    #18
    will you try with Thunderbird ?
     
  19. bigjobby macrumors 65816

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    Apr 7, 2010
    Location:
    London, UK
    #19
    ... and did the problem still occur?
     

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