iPhone 6(S)/Plus Unable to synch to iTunes for restore

[Macpaultx]

Gurus,

My wife has a new to us Iphone 6 that we picked up second hand. The phone seems to be perfectly fine. I have tried to restore the phone from a previous back up and have had zero luck. I am currently running High Sierra 10.13.6 on my MacBook late 2011

I have tried to synch via cable, and I have tried NUMEROUS cables, no dice.
I have been able to synch my Iphone 7, with no problems.
I have tried resetting the location and privacy on her Iphone 6 and iTunes says trust this phone and I say yes, and then nothing. The phone icon does not show up.

I have tried rebooting the laptop, rebooting the phone, I consider myself pretty tech savvy, but this is driving me crazy.

Any help is much appreciated.

Paul

 

[mkz168]

Keep it awake during the whole process.

You can do that in the brightness screen setting by turning off the auto sleep feature. That worked for me with older devices.

 

[Macpaultx]

Thanks, I will give it a try.

 

[anodibu]

I had the same problem on a new iPhone XS. This worked for me:

https://discussions.apple.com/thread/8544617

 

[Macpaultx]

Thanks, reinstalled iTunes and updated and now we are back on track. My wife's phone is back to "normal." Thanks for all y'all's help.
[doublepost=1542669217][/doublepost]

I had the same problem on a new iPhone XS. This worked for me:

https://discussions.apple.com/thread/8544617

Huge thanks! this worked for me.