Unable to upgrade to Yosemite from Snow Leopard.

Discussion in 'OS X Yosemite (10.10)' started by aligak, Dec 14, 2014.

  1. aligak macrumors newbie

    Joined:
    Dec 14, 2014
    #1
    I have a late 2009 / early 2010 model iMac with core i5 CPU. I'm trying to upgrade from OSX 10.6.8 (Snow Leopard) to 10.10 (Yosemite). When I try upgrading in the App Store, nothing happens. I restarted my computer, have no apps running, and select "GET" for Yosemite in the App Store application, and nothing happens. The button is I selectable after I click it, but nothing happens. I can't select it again without reloading the page, but the download never begins. I get no error message or anything. It's not a browser issue as I tried launching the App Store from Safari and Chrome. I've also checked the Yosemite requirements page and all iMac from 2007 onward can be upgraded. 10.6.8 is the oldest OS which can be upgraded and that's what I'm using. Can someone please help? Thanks.
     
  2. DewGuy1999 macrumors 68040

    DewGuy1999

    Joined:
    Jan 25, 2009
    #2
    Have you tried looking in the Applications folder as that's where it will end up when the download is complete.
     
  3. jawsh macrumors newbie

    Joined:
    Dec 12, 2014
    #3
    I am having this same problem with a 2008 Mac Pro 3,1. It won't let me download any other apps either. Same thing happens to me, when I click "GET" as well it just depresses and nothing occurs. My app store is version 1.0.2. I am also running Snow Leopard 10.6.8. I would also really appreciate the help!

    Thanks.
     
  4. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #4
    I just tried booting into Snow Leopard, and then the App Store - and I can't get any response to start ANY downloads. It's like the App Store is just ignoring any download attempts, not just Yosemite. Booted to a Lion system that I have, and App Store appears to completely work.

    Right now, in Snow Leopard, I can click on Yosemite in App Store (or anything else, not just an OS X download) and the Download icon simply greys out, and nothing else happens. I let it sit for several minutes - and the App Store seemed to not do anything at all - no downloads started anywhere, and it just sits.
    Restarted my Mac a couple of times, and no change, no other response. Must be some glitch in Apple's servers. You might try later today - or tomorrow.
     
  5. aligak thread starter macrumors newbie

    Joined:
    Dec 14, 2014
    #5
    It seems I'm unBle to download any apps from the App Store. I'm not sure when this problem started as I haven't downloaded an app from the App Store in a long time. Apple stopped support and security updates to Snow Leopard back in April of this year, so my computer could have some sort of malware since then causing this problem.

    So, I'm now downloading Yosemite through an "alternative resource". It's slow, but we'll see what happens....
     
  6. jawsh macrumors newbie

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    Dec 12, 2014
    #7
    Excuse my ignorance as I am brand new to the Mac world. How would I go about deleting those files?
     
  7. aligak thread starter macrumors newbie

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    Dec 14, 2014
    #8
    If this method causes problems, I'll pay the $20 and get Mountain Lion instead.
     
  8. jawsh macrumors newbie

    Joined:
    Dec 12, 2014
    #9
  9. aligak, Dec 14, 2014
    Last edited: Dec 14, 2014

    aligak thread starter macrumors newbie

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    Dec 14, 2014
    #10
    I did as instructed on that thread, but.... same thing. Still not downloading. I can't download ANYTHING from the App Store, but from any browser I can. I can also download music from iTunes. :confused:
     
  10. Toebex macrumors newbie

    Joined:
    Dec 10, 2014
    #11
    The app store on Snow Leopard is absolutely screwed. I had exactly the same issue ( http://forums.macrumors.com/showthread.php?p=20487920#post20487920 ) and I had a pretty damn round about way of fixing it. I had to go to my fathers house, download Yosemite off his MacBook Air running Mavericks from his App Store on my account, copy that download onto my USB and then put that onto my Mac Pro. Snow Leopard is such a good OS, its a shame that it is dying so fast.

    I know its not the best solution, but that is what I did :/
     
  11. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #12
    So, it seems to be the servers that are used for the App Store.
    Apple may have determined that nobody now needs access to Apple's update servers with Snow Leopard :rolleyes:

    As you said that you want to upgrade to Yosemite, and don't really care about OTHER access through your App Store while still on SL, then download Yosemite installer with whatever method gets that for you -
    Download from another Mac running something newer than Snow Leopard, etc.
    You should be able to download Yosemite at an Apple Store.
     
  12. DewGuy1999 macrumors 68040

    DewGuy1999

    Joined:
    Jan 25, 2009
    #13
    I just tried it with the free "Kindle" App, clicked the "Get" button and it changed to "Install App", clicked it and it grayed out and then did nothing. I can't believe that Apple would disable the App Store for Snow Leopard when they still have software that is compatible with Snow Leopard on it, it must be something else.
     
  13. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #14
    I was not serious about that suggestion, hopefully none take it that way.
    However, the fact remains (and now seems to be verified by some others) that the App Store is not presently working from Snow Leopard.
    Could just be a temporary glitch.
    I've not heard about it anywhere else.
    Maybe it varies by country, or region - I'm in eastern US...
     
  14. aligak thread starter macrumors newbie

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    Dec 14, 2014
    #15
    I'm on the on the West Coast just 20 miles from Apple headquarters and doesn't work here.
     
  15. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #16
    Seems like you could just pop over and find out what's happening :D

    I certainly can't explain why the servers are no longer connecting to Snow Leopard.
    But, you can easily get to an Apple retail store - explain your situation. You should be able to get a copy of Yosemite if you ask nicely.
    (But, then it's also not the right time of year to just do a quick in-n-out, eh?)
     
  16. jawsh macrumors newbie

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    Dec 12, 2014
    #17
    I bought Mountain Lion last night.. do you know how long it is supposed to take for them to send it usually?
     
  17. DeltaMac macrumors 604

    DeltaMac

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    Jul 30, 2003
    Location:
    Delaware
    #18
    Info from the online Apple Store page where you bought it:
    So, you get an email with a redemption code, which you can use in the App Store to download the installer. You may have already received that email, or you can expect it very soon.
    You don't get any physical media, like a DVD, for example. Snow Leopard (OS X 10.6.x) was the last OS X version that shipped on an actual disk.
     
  18. jawsh macrumors newbie

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    Dec 12, 2014
    #19
    So basically I wasted my money because the app store isn't working for me right now. Yay. Apple is killing it for me right haha
     
  19. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #20
    No, I wouldn't say you wasted your money.
    Mountain Lion is for sale.
    You bought it.
    You don't get access to download Mountain Lion, unless you have purchased it before now.
    Now that you have spent some money - you have even more reason to call the App Store for support if it doesn't work for you.
    This will be a good place to start.
    https://getsupport.apple.com/GetproductgroupList.action
    Be sure to mention that you are using Snow Leopard now, and not some newer OS X version.
     
  20. Eithanius macrumors 65816

    Joined:
    Nov 19, 2005
    #21
    Very soon you'll be wanting to downgrade to Snow Leopard again...

    I know I did, from Mavericks... Because the latter cannot handle large .pdf files without crashing Preview and Pages, and QuickLooking them turns out errors, while Snow Leopard does all of them perfectly...
     
  21. jawsh macrumors newbie

    Joined:
    Dec 12, 2014
    #22
    Yeah I called support and they were no help at all. The only reason I need to upgrade is because I bought this computer for recording and my interface is not compatible with snow leopard. Hopefully it gets sorted out soon.
     
  22. Rantipole macrumors 6502

    Rantipole

    Joined:
    May 24, 2004
    Location:
    Boston
    #23
    I've got a 2009 iMac, and was thinking of upgrading to Yosemite, but I keep hearing about problems. Apple says my computer will work, but it is getting a bit old. Should I just upgrade to Mountain Lion? I wouldn't even consider upgrading, but some applications aren't being supported anymore on Snow Leopard.

    I'd rather pay $20 for an upgrade that works, than get a free upgrade which will cause more headaches.
     
  23. decaffinator44 macrumors newbie

    Joined:
    Oct 4, 2015
    #24
    Had an error after download of El Capitan, upgrading from Snow Leopard on a family computer. Looked in Applications folder like you suggested and voila...the install file. Install worked. Thank you.
     

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