Unable to watch streaming service on Edge browser, help!

[martin2345uk]

Today when I tried to watch something on ITV hub using Edge on my MacBook Air, I got this message...


OOPS! Looks like your browser settings. Follow the below steps to update

But when I click on the link it has instructions for Chrome, Firefox, but not Edge which I use! When I look at those instructions, it seems to be about enabling your browser to allow protected content, it says

You may receive an error message when trying to stream our live channels or watch catch up programmes if you have DRM / EME disabled. This prevents you from watching protected content. Please follow these troubleshooting steps to fix this issue.

Any idea what I need to do with Edge..?!

 

[Cookie18]

Go to settings in Edge > Cookies and Site Permissions > Protected Content > Then check Allow sites to play protected content

 

[martin2345uk]

Thanks Cookie, but that option is already checked so I am a bit confused why I still get that message continually! :-(

 

[Cookie18]

Well, that is a conundrum then. I assume streaming has worked before in Edge? If so, have you tried restarting your Mac and seeing if it works?