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Unbalanced wobbly keyboard

J

JakeWalker

macrumors member
Original poster
Mar 7, 2002
30
0
Boston
Just received my new MacBook, and I'm afraid I may have to take it back. The bottom left side of the keyboard isn't balanced, so every time I type, the keyboard rocks back and forth. The best way to describe it is to say it is like a table at a restaurant that needs a packet of sugar to be put under one of the legs so it doesn't wobble.

Curious if others have a similar experience once they receive theirs, or if I just got an unlucky one?
 
JakeWalker said:
Just received my new MacBook, and I'm afraid I may have to take it back. The bottom left side of the keyboard isn't balanced, so every time I type, the keyboard rocks back and forth. The best way to describe it is to say it is like a table at a restaurant that needs a packet of sugar to be put under one of the legs so it doesn't wobble.

Curious if others have a similar experience once they receive theirs, or if I just got an unlucky one?
Click to expand...

The chassis is probably warped. I've had an 11" MacBook Air that did the same thing. I had to get it replaced.
 
Sorry to hear you have to send it in. I really hope mine doesn't have any defects cause I'll have already waited from April 10th till May 8-14 for it.
 
yea I had same thing with 3 11 inch airs an ended up giving up on them. I hope if I take the plunge on this I get a flat one
 
NOOOOOO! Here comes #WobbleGate! RUN!

Just kidding, that stinks though. :eek: I would be "salty" for a lack of better word and very upset. Especially playing the waiting game for one as many are.
 
Queen6 said:
This is exactly the reason I prefer to buy in store, any physical issue you just get a new box in a minute or two...

Q-6
Click to expand...

Yes, that's why I'm going to buy one in the store this week...right after I get to take my complimentary unicorn ride.:rolleyes:


What? You mean Angela said they won't provide this is in the store, either? Damn it!
 
Last edited:
vanimal said:
NOOOOOO! Here comes #WobbleGate! RUN!

Just kidding, that stinks though. :eek: I would be "salty" for a lack of better word and very upset. Especially playing the waiting game for one as many are.
Click to expand...

Apple will be acutely aware of the shortfall and likely press their vendors for greater production. This in turn can drive up quality issues if the vendor`s in house process is not robust.

Let`s hope it`s a one off equally I will wait on physical stock in store.

Q-6
 
Queen6 said:
Apple will be acutely aware of the shortfall and likely press their vendors for greater production. This in turn can drive up quality issues if the vendor`s in house process is not robust.

Let`s hope it`s a one off equally I will wait on physical stock in store.

Q-6
Click to expand...

It seems there's always issues with the first great wave of new apple releases. Normally doesn't happen once supply and demand straightens out.
 
clyde2801 said:
It seems there's always issues with the first great wave of new apple releases. Normally doesn't happen once supply and demand straightens out.
Click to expand...

True, I am now too close to traveling, so will wait until early June when I return to civilisation, by then any "teething" problems will be clear. I may even scrap the idea until Skylake is released as by June there may only be 6-8 months before an update.

Q-6
 
clyde2801 said:
It seems there's always issues with the first great wave of new apple releases. Normally doesn't happen once supply and demand straightens out.
Click to expand...

Yes, although warped laptop posts seem to crop up on a regular but infrequent basis without regard to new model issues. There was a great thread recently where someone was seriously suggesting putting the laptop on the owner's knee and pushing down on the corners to true it back up.
 
Did your package look beat up when you received it? The CNC machines are extremely precise, packaging is usually good enough to prevent this sort of thing. I can only imagine that extreme heat or cold would do it. Does this happen no matter what surface you are working on?
 
clyde2801 said:
Yes, that's why I'm going to buy one in the store this week...right after I get to take my complimentary unicorn ride.:rolleyes
Click to expand...

Yeah well put, equally that`s the exactly problem, no physical stock in stores. personally my case is not the norm, so I will defer and wait.

Q-6

----------
Vanilla Face said:
Did your package look beat up when you received it? The CNC machines are extremely precise, packaging is usually good enough to prevent this sort of thing. I can only imagine that extreme heat or cold would do it. Does this happen no matter what surface you are working on?
Click to expand...

It`s not the CNC process, more likely how the chassis are handled by the manufacturer after machining. To physically damage the Notebook during transit the packaging would be very obviously damaged.

Q-6
 
So, there was no damage in shipment - the box was in perfect shape.

I called Apple. First tech support. The guy said since it was brand new, better to talk to sales. So I called sales. They are sending me a replacement as soon as they can (though it may take some time). I can keep this until the replacement comes; once it comes, I have 14 days to return this one.

Considering the circumstances, I can't complain - - excellent service.

I have tried using it on many different surfaces, and there is definitely an unevenness to the base of the system. If I put a lot of pressure with my wrists on the base of the unit, I don't get the wobble, but I'm then very conscious of what I'm doing. Paid too much to have this issue, so I'm glad it is being taken care of. Given the shortfall of inventory, the solution seems more than reasonable. Really happy with the service.
 
JakeWalker said:
So, there was no damage in shipment - the box was in perfect shape.

I called Apple. First tech support. The guy said since it was brand new, better to talk to sales. So I called sales. They are sending me a replacement as soon as they can (though it may take some time). I can keep this until the replacement comes; once it comes, I have 14 days to return this one.

Considering the circumstances, I can't complain - - excellent service.

I have tried using it on many different surfaces, and there is definitely an unevenness to the base of the system. If I put a lot of pressure with my wrists on the base of the unit, I don't get the wobble, but I'm then very conscious of what I'm doing. Paid too much to have this issue, so I'm glad it is being taken care of. Given the shortfall of inventory, the solution seems more than reasonable. Really happy with the service.
Click to expand...

That's awesome! Good service as always from Apple.
 
Just curious, if/when you return an original defective unit, do you have to return the rest of the box's contents as well? It'd be pretty sweet to have an extra charger...
 
latsyrhc said:
Just curious, if/when you return an original defective unit, do you have to return the rest of the box's contents as well? It'd be pretty sweet to have an extra charger...
Click to expand...

return, yes. If they swap it b.c of a defect, no. I think they usually want returns if it is within the return window. I recently had that issue with an iPhone and they will not swap it. They required a return, probably for that very reason.
 
I've had this issue and it was due to the screws on the bottom being tightened unevenly. If you think about it, all that unibody does is rest on an extremely thin and flimsy cover that then presses against internal components like the battery to keep it rigid. I'm not sure how similar the new MB is in this regard but the other models seem like they could be designed a little better.
 
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