Become a MacRumors Supporter for $25/year with no ads, private forums, and more!

apfelmann

macrumors 6502
Original poster
Jul 23, 2007
381
115
I cannot believe it. Apple is so bad with online services.

I pay for iCloud 200 GB account.

One year ago my iPad Got broken. Now I bought a new one and wanted to put the old ipad iCloud back up on the new iPad.

But the old iCloud back up is gone. APPLE deleted it automatically after 180 days without warning?

Is Apple completely crazy?
The user pays for the online storage, and apple deletes the data!!!!

Without warning!

I am so angry. But what can I do? Nothing it seems.
 

Suture

macrumors 6502a
Feb 22, 2007
978
188
Were you still paying for the 200GB plan while the previous iPad was broken? If so, that sucks.
 

rs0212

macrumors newbie
Oct 28, 2014
22
40
It's always been in their FAQs and support documents. They will delete any device backups that are 180 days old. I know, it's stupid. They should let you keep it as long as you want, if you have the storage available.
 

HDFan

Contributor
Jun 30, 2007
3,241
1,102
A 180 day retention policy is actually rather generous. One of my backup services has a 30 day retention policy. You can change it to unlimited, but it costs a lot more. I assume Apple's pricing model is based on the fact that most people aren't using all of the storage subscription. If Apple were to have an unlimited retention policy they would have to charge a lot more. Pick your poison: short retention or higher price.
 
  • Like
Reactions: ascender

apfelmann

macrumors 6502
Original poster
Jul 23, 2007
381
115
Were you still paying for the 200GB plan while the previous iPad was broken? If so, that sucks.

Yes I am paying the 200GB for many years
[automerge]1572625289[/automerge]
It's always been in their FAQs and support documents. They will delete any device backups that are 180 days old. I know, it's stupid. They should let you keep it as long as you want, if you have the storage available.

The most stupid thing is: NO WARNING before they delete it
 

Elitegate

macrumors 6502a
Nov 2, 2014
534
429
I cannot believe it. Apple is so bad with online services.

I pay for iCloud 200 GB account.

One year ago my iPad Got broken. Now I bought a new one and wanted to put the old ipad iCloud back up on the new iPad.

But the old iCloud back up is gone. APPLE deleted it automatically after 180 days without warning?

Is Apple completely crazy?
The user pays for the online storage, and apple deletes the data!!!!

Without warning!

I am so angry. But what can I do? Nothing it seems.

Another good reason to backup with iTunes instead. That way you also do not have to pay for the storage.
 

apfelmann

macrumors 6502
Original poster
Jul 23, 2007
381
115
A 180 day retention policy is actually rather generous. One of my backup services has a 30 day retention policy. You can change it to unlimited, but it costs a lot more. I assume Apple's pricing model is based on the fact that most people aren't using all of the storage subscription. If Apple were to have an unlimited retention policy they would have to charge a lot more. Pick your poison: short retention or higher price.

I think you misunderstood me. I did not want to go back to an old back-up ... it was the ONLY back-up, the NEWEST back-up I had ... but they deleted it ,.. WITHOUT WARNING
[automerge]1572625501[/automerge]
Another good reason to backup with iTunes instead. That way you also do not have to pay for the storage.

Yes, but I mean NO OTHER COMPANY would delete User data without warning ... more so if the user PAYS for the service

Google or Dropbox would never ever do that
 

HDFan

Contributor
Jun 30, 2007
3,241
1,102
I think you misunderstood me. I did not want to go back to an old back-up ... it was the ONLY back-up, the NEWEST back-up I had ... but they deleted it ,.. WITHOUT WARNING

The backup was older than 180 days so it was deleted. Makes no difference that it was the only one.

However you should have been warned. I receive emails from my other services when this is about to happen. I would submit feedback to Apple:


That's why you need a good backup policy, 3-3-3, 3-3-2, ...
 
  • Like
Reactions: apfelmann

newellj

macrumors 604
Oct 15, 2014
7,851
2,739
East of Eden
It might be better than nothing at all, but a backup that's more than six months old would not be much good for me. A backup policy where the most recent backup is > six months old is more of a last resort policy than backup policy. I will also say that the last time I tried to set up a phone from an iCloud backup the file turned out to be corrupt, so it was actually useless.
 
  • Like
Reactions: ascender

nicho

macrumors 601
Feb 15, 2008
4,055
2,972
A backup policy where the most recent backup is > six months old is more of a last resort policy than backup policy.

Unless you're the kind who would replenish fresh fruit daily to stock up an emergency shelter rather than buy canned goods and be done with it for years, then I think you may have missed OP's important detail that he was without said device in the interim period. Yes the data is "old" but since he didn't use the device for over 6 months, the data would be unchanged. A hypothetical backup completed with the device one day before the attempted restore would have contained exactly the same information.
 

mmomega

macrumors demi-god
Dec 30, 2009
3,842
2,020
DFW, TX
It's an inconvenience, worst case scenario.

If the FAQ says 180 day deletion of backups then they in no way have to tell you the day of, the week of, the month of deletion. It has already been told. From that point it is personal responsibility to keep up with it.

Life XP
 
  • Like
Reactions: Apple_Robert

Suture

macrumors 6502a
Feb 22, 2007
978
188
I had no idea they delete backups after 180 days. Surprised they don’t notify. It’s not difficult to have a workflow trigger an automatic email notification after a given time.
 
  • Like
Reactions: BoScO999
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.