OK, so my girlfriend's mother in law is relatively new to computers and seems to have more money than she should have, and went to apple.com to buy a computer. Not such a dumb decision right? So then she proceeds to look at the imacs. Thin, nice, but the screen isn't big enough. She goes to the bigger 'computers' (she thought that since the iMac looks like the ACDs that there was a computer in the 30incher, especially at the price). She buys the 30 inch ACD, it gets delivered, she tried to turn it on. nothing. She got so mad at it, called apple and everything to chew them out because her computer isn't working. Because they refuse to replace it (because nothing is wrong) she curses the company, the monitor, and THROWS IT OUT OF HER 2nd STORY home office!!! Monitor is gone, and Apple lost a customer for life.