Unbelievable! No Phone Support for Lion! :O

zachnelson

macrumors 6502a
Original poster
Oct 23, 2010
753
0
Hey folks,

If your warranty is out and/or you are out of the free 90 days phone support Apple will not offer you support for OS X Lion.

Just got off the phone with AppleCare with a question that they refused to answer because the hardware I have Lion installed on is out of warranty.

Absolutely ridiculous.
 

rorschach

macrumors 68020
Jul 27, 2003
2,064
591
Well…ask here! ;)

And yeah, AppleCare is always tied to the hardware (except for FCP and Logic, which have their own AppleCare support plans). You can get support for Apple software but it's all dependent on you having your computer/device covered.
 
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davedude

macrumors member
Jul 20, 2011
72
69
How is it absolutely ridiculous?

Lion is 30 whole dollars. Get AppleCare. If you can't get AppleCare, buy an "exception".

You wouldn't work for free, much less someone on the phone.
 
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zachnelson

macrumors 6502a
Original poster
Oct 23, 2010
753
0
Okay, here's my question:

I'm on limited internet (10GB) per month. I downloaded Lion, installed it and when it came back up, the download package is no longer in Downloads or anywhere else on my computer.

I need to find out how to re-download it from the App Store in order to make a bootable disk so if I need to re-install I don't waste my Internet.
 
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davedude

macrumors member
Jul 20, 2011
72
69
Okay, here's my question:

I'm on limited internet (10GB) per month. I downloaded Lion, installed it and when it came back up, the download package is no longer in Downloads or anywhere else on my computer.

I need to find out how to re-download it from the App Store in order to make a bootable disk so if I need to re-install I don't waste my Internet.
Did you check your applications folder?

Here's a tutorial:
http://reviews.cnet.com/8301-13727_7-20080989-263/how-to-create-an-os-x-lion-installation-disc/
 
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iLog.Genius

macrumors 601
Feb 24, 2009
4,830
358
Toronto, Ontario
Hey folks,

If your warranty is out and/or you are out of the free 90 days phone support Apple will not offer you support for OS X Lion.

Just got off the phone with AppleCare with a question that they refused to answer because the hardware I have Lion installed on is out of warranty.

Absolutely ridiculous.
That's not true. OS X comes with a 30-day or 90-day support. If you call in, it has to be OS X related.


Doesn't it disappear after Lion has been installed meaning you had to do whatever before it installed Lion?
 
Comment

rorschach

macrumors 68020
Jul 27, 2003
2,064
591
Okay, here's my question:

I'm on limited internet (10GB) per month. I downloaded Lion, installed it and when it came back up, the download package is no longer in Downloads or anywhere else on my computer.

I need to find out how to re-download it from the App Store in order to make a bootable disk so if I need to re-install I don't waste my Internet.
Ah. Yeah, the installer deletes itself when it finishes. It's pretty annoying that it doesn't tell you that or give you the option to keep it if you want to.

It might be possible to make an image from the Recovery partition, but I don't know how it works (if it re-downloads the installer or what).
 
Comment

davedude

macrumors member
Jul 20, 2011
72
69
I sure did, I've checked everywhere. Even done a search the proper way etc. It seems to have disapeered
That sucks man, sorry to hear... I have limited bandwidth too, so I can feel your pain.

FYI: Option-Click the buy button in the App Store and it should let you redownload again.
 
Comment

zachnelson

macrumors 6502a
Original poster
Oct 23, 2010
753
0
Ah. Yeah, the installer deletes itself when it finishes. It's pretty annoying that it doesn't tell you that or give you the option to keep it if you want to.

It might be possible to make an image from the Recovery partition, but I don't know how it works (if it re-downloads the installer or what).
Not sure how to do that. :(
 
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zachnelson

macrumors 6502a
Original poster
Oct 23, 2010
753
0
That sucks man, sorry to hear... I have limited bandwidth too, so I can feel your pain.

FYI: Option-Click the buy button in the App Store and it should let you redownload again.
I saw that in another thread, but I can't find the "buy" button. All there is on the Lion page is something that says "Installed". If I option click on that nothing comes up.
 
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jason221

macrumors 6502
Jun 26, 2009
400
0
If you live near an Apple Store, try re-downloading it there. They have fast internet.
 
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zachnelson

macrumors 6502a
Original poster
Oct 23, 2010
753
0
If you live near an Apple Store, try re-downloading it there. They have fast internet.
I can re-download it at my house. I just don't know how to.

Also, I will give them a call back. I told them I had a question about Lion, they took my serial number, and said I'm not eligible for phone support. :confused:
 
Comment

iLog.Genius

macrumors 601
Feb 24, 2009
4,830
358
Toronto, Ontario
I can re-download it at my house. I just don't know how to.

Also, I will give them a call back. I told them I had a question about Lion, they took my serial number, and said I'm not eligible for phone support. :confused:
Well tell them you have 90-days of support because you just purchased OS X - you're entitled to it. And to re-download, I think you press/hold shift and then click buy or something and it will download.
 
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zachnelson

macrumors 6502a
Original poster
Oct 23, 2010
753
0
Well tell them you have 90-days of support because you just purchased OS X - you're entitled to it. And to re-download, I think you press/hold shift and then click buy or something and it will download.
On the phone now.

I don't see where to option click. It says "Installed" and I option click there and nothing comes up.
 
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zachnelson

macrumors 6502a
Original poster
Oct 23, 2010
753
0
On the phone now.

I don't see where to option click. It says "Installed" and I option click there and nothing comes up.
Alright, got someone to help me.

I have to....

Format hard drive,
Re-install Snow Leopard,
Make Lion bootable disk from download,
Apply all updates to Snow Leopard,
Download Lion,
Install Lion.

Theres no way to download it again from the App Store apparently.

This sucks.
 
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