Hey, I got an iPhone 6 64GB in January 2014 on a two-year contract from EE, who I've been with for maybe four-six years. This is my third or fourth iPhone and I'm used to them ageing pretty badly; but this is by far the worst iPhone I've ever owned. It's been frustrating to use from around a year in. I'm moving to Australia and want to use it with a Pay-As-You-Go SIM, but it's becoming unusable. If I click on Facebook, it can sit with a white screen for 10-15 seconds before anything happens and regularly crashes. I can't trust it not to lose messages sometimes when I'm writing them, so have got used to select all and copy, just in case. Nothing is reliable. The battery is trash. This morning I left the house at 0800 and by 0900, having watched a few videos, it was dead. I'm due my upgrade now, but am moving to Australia in January (from England) so can't take another contract out. And even though I should get employer sponsorship, it seems slightly non-sensible to take out a two-year contract on arrival in Australia, given that I only have a one-year visa, initially. I cannot accept that a £700 device is fit to chuck in the bin after 20 months. That's not right. There must be something wrong with this device; it feels like a Friday afternoon job. Do I have any kind of recourse with EE or Apple?