iPhone X Underwhelmed by Face ID

Discussion in 'iPhone' started by JPiper, Sep 23, 2018.

  1. JPiper macrumors newbie

    Joined:
    Mar 2, 2009
    Location:
    Texas
    #1
    Got my new iphone XS yesterday. I like it EXCEPT, I seem to be having an issue with Face ID. At first, it did not seem to work with opening the phone. After resetting Face ID several times, and using the alternate ID as well, it seems to be working better today at opening the phone.

    Where it has yet to work is on any of the Apps I use. For instance, I use 1Password. I'm having to type my main password in because Face ID will not open it. Several other Apps are the same, won't open with Face ID. Just used Apple Pay, and it didn't open with Face ID either. I'm wondering if anyone else has the issue?

    If I don't get this resolved I may have to return the phone.
     
  2. NT1440 macrumors G5

    NT1440

    Joined:
    May 18, 2008
    #2
    Do you have auto fill passwords set to 1Pass?

    Settings>Passwords & Accounts>Auto fill passwords

    Check to see if 1Pass is set or if it’s still set to keychain
     
  3. JPiper thread starter macrumors newbie

    Joined:
    Mar 2, 2009
    Location:
    Texas
    #3
    I thought I had that set, but it wasn't checked when I looked. That seemed to work, Face ID worked for the first tme on that App. Thanks for the suggestion! Any other ideas?
     
  4. StaceyMJ86 macrumors 68000

    StaceyMJ86

    Joined:
    Sep 22, 2015
    Location:
    Washington, DC
    #4
    Also check the settings of your apps and make sure you have Face ID checked for your security. Even though some of them may say Touch ID, it should still open with Face ID.
     
  5. NT1440 macrumors G5

    NT1440

    Joined:
    May 18, 2008
    #5
    Nope, that’s all I’ve got. I’ve got a 6s but happened across that setting right after iOS 12 was released.
     
  6. BasicGreatGuy Contributor

    BasicGreatGuy

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    In the middle of several books.
    #6
    Face ID isn’t meant to overwhelm any user. It replaces the Touch ID tool.
     
  7. joeblow7777 macrumors 603

    Joined:
    Sep 7, 2010
    #7
    I don't think that he's asking to be overwhelmed, but he shouldn't be underwhelmed either. FaceID should be an overall whelming feature.
     
  8. BasicGreatGuy Contributor

    BasicGreatGuy

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    #8
    When used correctly for the apps it is configured for, it works very well. And in my opinion, no less effective than Touch ID was.
     
  9. Newtons Apple macrumors Core

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #9
    And you were going to return it. Give it a few days and you will forget what it is doing.
     
  10. iScone macrumors 6502

    iScone

    Joined:
    Sep 15, 2014
    Location:
    Melbourne, Australia
    #10
    Having used the Max for a month, my conclusion is Face ID is an awful experience.

    It's slow compared to Touch ID, you have to physically lift the phone to use it, then swipe it again... ugh. I love the Max, but Face ID is by far its worst feature. It's just horrible.

    I strongly suspect that Touch ID will be added if it can exist alongside Face ID, from within the screen. I hope so, anyway. The technology honestly feels like a step backwards.
     
  11. The-Real-Deal82 macrumors 604

    The-Real-Deal82

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    #11
    Why have we now got two current threads discussing the exact same thing?
     
  12. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #12
    Touch ID is nonexistent and isn’t coming back. Apple made it clear that Face ID is there future, and Apple really is about choice when it comes to biometric security, it’s either ‘one or the other’. I think they made that clear during their past few keynotes.

    It’s not though. Face ID is far more secure over touch ID, and is the only biometric security form that actually uses 3D facial mapping, where the competition is using 2D.
     
  13. Phone Junky macrumors 65816

    Phone Junky

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    Location:
    Sunshine State
    #13
    Not gonna happen.
     
  14. martin2345uk macrumors 6502a

    Joined:
    Jan 6, 2013
    Location:
    Manchester, UK
    #14
    Having been a sceptic, I’m actually a lot more whelmed by Face ID than I was expecting. In fact it unlocks a lot of the time when I don’t even want it it, even at some quite oblique angles.

    I set up two alternate appearances, the second from quite low down looking up at my face, and it’s generally pretty damn accurate.

    So yeah I’m not feeling the need to go back to Touch ID like I thought I might.
     
  15. alFR macrumors 68020

    Joined:
    Aug 10, 2006
    #15
    This happens quite a lot: you get one thread about something on here then a rash of others about the same thing. There must be some sort of behavioural psychology explanation for it, but that's not my field so I don't know precisely what. :D
     
  16. Lyn2012 macrumors 6502

    Joined:
    Dec 26, 2007
    #16
    While Touch ID was good, there were many times when it didn’t work for me. I find Face ID much better, both in reliability and usability. It works perfectly when outside in bright sunlight, in the dark, flat on the desk, in vent car mount and in bed. In fact out of the people I know who have Face ID, all of them prefer it.
     
  17. blwade macrumors 6502a

    Joined:
    Sep 16, 2014
    #17
    What I’ve found isn’t that Touch ID necessarily failed less than Face ID, it’s that with Touch ID, when it did fail it was really easy to try again.

    Face ID when it works well is wonderful. If you are just wanting to glance at your notifications and it fails because maybe you looked away at the wrong moment and look back at your phone to see a failed attempt, you have to initiate some kind of gesture to try again vs a quick lift and place your finger back down. The only real “gesture” to tell the iPhone to scan again in this situation is to sleep/wake. Sure you can tap a notification or swipe up, but that doesn’t allow a quick glance at your notifications without taking you to your home screen and swiping down or opening a particular app.

    I do think Face ID in applications is slower than Touch ID to launch and slower than the home screen for unlocking and that’s unfortunate.

    Overall, I would take Face ID over Touch ID, but I think there are legitimate complaints to be had about Face ID vs Touch ID (there are also a lot of downsides to Touch ID, but we don’t hear those anymore ;) )
     
  18. The-Real-Deal82 macrumors 604

    The-Real-Deal82

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    #18
    Any idea what the compromise rate for TouchID is in terms of security?
     
  19. austyn23 macrumors regular

    austyn23

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    Nov 22, 2017
  20. mjpearce023 macrumors 6502

    Joined:
    Jul 10, 2012
    #20
    I didn't even think about doing an alternate appearance with the camera lower. That was a good idea. I just set one up and it works even if the phone is flat on a table. Thanks for the tip!
     
  21. martin2345uk macrumors 6502a

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    Manchester, UK
  22. OTACORB macrumors 68000

    OTACORB

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    Jun 21, 2009
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    Central, Louisiana
    #22
    I much, much prefer Face ID. I also firmly believe going forward it is the future for Apple. Eventually there will be no Touch ID devices.
     
  23. Koobs macrumors 6502

    Koobs

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    Sep 20, 2014
    #23
    IMO Face ID blows Touch ID out of the water. Especially when signing into apps.
     
  24. jona2125 macrumors 6502a

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    Jul 12, 2010
    #24
    This but with no code
     
  25. The-Real-Deal82 macrumors 604

    The-Real-Deal82

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38 September 23, 2018