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iPhone X Underwhelmed by Face ID

J

JPiper

macrumors newbie
Original poster
Mar 2, 2009
22
8
Texas
Got my new iphone XS yesterday. I like it EXCEPT, I seem to be having an issue with Face ID. At first, it did not seem to work with opening the phone. After resetting Face ID several times, and using the alternate ID as well, it seems to be working better today at opening the phone.

Where it has yet to work is on any of the Apps I use. For instance, I use 1Password. I'm having to type my main password in because Face ID will not open it. Several other Apps are the same, won't open with Face ID. Just used Apple Pay, and it didn't open with Face ID either. I'm wondering if anyone else has the issue?

If I don't get this resolved I may have to return the phone.
 
JPiper said:
Got my new iphone XS yesterday. I like it EXCEPT, I seem to be having an issue with Face ID. At first, it did not seem to work with opening the phone. After resetting Face ID several times, and using the alternate ID as well, it seems to be working better today at opening the phone.

Where it has yet to work is on any of the Apps I use. For instance, I use 1Password. I'm having to type my main password in because Face ID will not open it. Several other Apps are the same, won't open with Face ID. Just used Apple Pay, and it didn't open with Face ID either. I'm wondering if anyone else has the issue?

If I don't get this resolved I may have to return the phone.
Click to expand...
Do you have auto fill passwords set to 1Pass?

Settings>Passwords & Accounts>Auto fill passwords

Check to see if 1Pass is set or if it’s still set to keychain
 
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NT1440 said:
Do you have auto fill passwords set to 1Pass?

Settings>Passwords & Accounts>Auto fill passwords

Check to see if 1Pass is set or if it’s still set to keychain
Click to expand...

I thought I had that set, but it wasn't checked when I looked. That seemed to work, Face ID worked for the first tme on that App. Thanks for the suggestion! Any other ideas?
 
JPiper said:
I thought I had that set, but it wasn't checked when I looked. That seemed to work, Face ID worked for the first tme on that App. Thanks for the suggestion! Any other ideas?
Click to expand...

Also check the settings of your apps and make sure you have Face ID checked for your security. Even though some of them may say Touch ID, it should still open with Face ID.
 
JPiper said:
I thought I had that set, but it wasn't checked when I looked. That seemed to work, Face ID worked for the first tme on that App. Thanks for the suggestion! Any other ideas?
Click to expand...
Nope, that’s all I’ve got. I’ve got a 6s but happened across that setting right after iOS 12 was released.
 
Having used the Max for a month, my conclusion is Face ID is an awful experience.

It's slow compared to Touch ID, you have to physically lift the phone to use it, then swipe it again... ugh. I love the Max, but Face ID is by far its worst feature. It's just horrible.

I strongly suspect that Touch ID will be added if it can exist alongside Face ID, from within the screen. I hope so, anyway. The technology honestly feels like a step backwards.
 
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iScone said:
I strongly suspect that Touch ID will be added if it can exist alongside Face ID, from within the screen.
Click to expand...

Touch ID is nonexistent and isn’t coming back. Apple made it clear that Face ID is there future, and Apple really is about choice when it comes to biometric security, it’s either ‘one or the other’. I think they made that clear during their past few keynotes.

iScone said:
The technology honestly feels like a step backwards.
Click to expand...

It’s not though. Face ID is far more secure over touch ID, and is the only biometric security form that actually uses 3D facial mapping, where the competition is using 2D.
 
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iScone said:
Having used the Max for a month, my conclusion is Face ID is an awful experience.

It's slow compared to Touch ID, you have to physically lift the phone to use it, then swipe it again... ugh. I love the Max, but Face ID is by far its worst feature. It's just horrible.

I strongly suspect that Touch ID will be added if it can exist alongside Face ID, from within the screen. I hope so, anyway. The technology honestly feels like a step backwards.
Click to expand...
Not gonna happen.
 
Having been a sceptic, I’m actually a lot more whelmed by Face ID than I was expecting. In fact it unlocks a lot of the time when I don’t even want it it, even at some quite oblique angles.

I set up two alternate appearances, the second from quite low down looking up at my face, and it’s generally pretty damn accurate.

So yeah I’m not feeling the need to go back to Touch ID like I thought I might.
 
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The-Real-Deal82 said:
Why have we now got two current threads discussing the exact same thing?
Click to expand...
This happens quite a lot: you get one thread about something on here then a rash of others about the same thing. There must be some sort of behavioural psychology explanation for it, but that's not my field so I don't know precisely what. :D
 
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While Touch ID was good, there were many times when it didn’t work for me. I find Face ID much better, both in reliability and usability. It works perfectly when outside in bright sunlight, in the dark, flat on the desk, in vent car mount and in bed. In fact out of the people I know who have Face ID, all of them prefer it.
 
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What I’ve found isn’t that Touch ID necessarily failed less than Face ID, it’s that with Touch ID, when it did fail it was really easy to try again.

Face ID when it works well is wonderful. If you are just wanting to glance at your notifications and it fails because maybe you looked away at the wrong moment and look back at your phone to see a failed attempt, you have to initiate some kind of gesture to try again vs a quick lift and place your finger back down. The only real “gesture” to tell the iPhone to scan again in this situation is to sleep/wake. Sure you can tap a notification or swipe up, but that doesn’t allow a quick glance at your notifications without taking you to your home screen and swiping down or opening a particular app.

I do think Face ID in applications is slower than Touch ID to launch and slower than the home screen for unlocking and that’s unfortunate.

Overall, I would take Face ID over Touch ID, but I think there are legitimate complaints to be had about Face ID vs Touch ID (there are also a lot of downsides to Touch ID, but we don’t hear those anymore ;) )
 
martin2345uk said:
Having been a sceptic, I’m actually a lot more whelmed by Face ID than I was expecting. In fact it unlocks a lot of the time when I don’t even want it it, even at some quite oblique angles.

I set up two alternate appearances, the second from quite low down looking up at my face, and it’s generally pretty damn accurate.

So yeah I’m not feeling the need to go back to Touch ID like I thought I might.
Click to expand...

I didn't even think about doing an alternate appearance with the camera lower. That was a good idea. I just set one up and it works even if the phone is flat on a table. Thanks for the tip!
 
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