Unexpected Shutdown from previewing image

Discussion in 'iMac' started by underthehanie, Apr 14, 2015.

  1. underthehanie macrumors newbie

    Joined:
    Apr 2, 2012
    #1
    My mac keeps shutting down while trying to preview and image in the finder. Does anybody has a resolution?

    Anonymous UUID: EDB3B278-9DC0-D7C3-9E1A-D4E7508A1400

    Wed Apr 15 14:38:46 2015

    *** Panic Report ***
    panic(cpu 0 caller 0xffffff8005417cc2): Kernel trap at 0x0000000000000000, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x00000001db001056, CR4: 0x00000000001627e0
    RAX: 0xffffff801cc28c80, RBX: 0xffffff80190a6000, RCX: 0x00000000014f0000, RDX: 0xffffff8016d06840
    RSP: 0xffffff812592ba58, RBP: 0xffffff812592ba80, RSI: 0x000000000009001c, RDI: 0xffffff801cc28d00
    R8: 0x000000000000000e, R9: 0x0000000000000000, R10: 0x0000000007fc00e6, R11: 0xffffff801c88e550
    R12: 0xffffff80190a6000, R13: 0xffffff8028e02c00, R14: 0x0000000000000000, R15: 0xffffff801cc28d00
    RFL: 0x0000000000010246, RIP: 0x0000000000000000, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x0000000000000000, Error code: 0x0000000000000010, Fault CPU: 0x0

    Backtrace (CPU 0), Frame : Return Address
    0xffffff812592b700 : 0xffffff800532bda1
    0xffffff812592b780 : 0xffffff8005417cc2
    0xffffff812592b940 : 0xffffff8005434b73
    0xffffff812592b960 : 0x0
    0xffffff812592ba80 : 0xffffff7f87317fab
    0xffffff812592bad0 : 0xffffff7f8731c619
    0xffffff812592bb20 : 0xffffff7f8731d350
    0xffffff812592bb60 : 0xffffff80059017cf
    0xffffff812592bbc0 : 0xffffff80058ff0c3
    0xffffff812592bd00 : 0xffffff80053e21e7
    0xffffff812592be10 : 0xffffff800533000c
    0xffffff812592be40 : 0xffffff80053149f3
    0xffffff812592be90 : 0xffffff800532531d
    0xffffff812592bf10 : 0xffffff80054031ea
    0xffffff812592bfb0 : 0xffffff8005435396
    Kernel Extensions in backtrace:
    com.apple.iokit.IOAcceleratorFamily2(156.14)[BE7D765B-49C1-34F9-B75E-3EAF8A4062A3]@0xffffff7f87300000->0xffffff7f8736efff
    dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff7f85ae2000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0xffffff7f86105000

    BSD process name corresponding to current thread: QuickLookUIHelpe

    Mac OS version:
    14D131

    Kernel version:
    Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64
    Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D
    Kernel slide: 0x0000000005000000
    Kernel text base: 0xffffff8005200000
    __HIB text base: 0xffffff8005100000
    System model name: iMac14,3 (Mac-77EB7D7DAF985301)

    System uptime in nanoseconds: 933263616016
    last loaded kext at 92749015593: com.apple.filesystems.exfat 1.4 (addr 0xffffff7f8744b000, size 65536)
    last unloaded kext at 414766782689: com.apple.iokit.IOAHCIPassThrough 1.0.3 (addr 0xffffff7f86bc2000, size 36864)
    loaded kexts:
    com.razer.common.razerhid 10.98
    com.apple.filesystems.exfat 1.4
    com.apple.driver.AppleBluetoothMultitouch 85.3
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.ApplePlatformEnabler 2.2.0d4
    com.apple.driver.AGPM 110.19.5
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.filesystems.autofs 3.0
    com.apple.filesystems.ntfs 3.12
    com.apple.iokit.IOBluetoothSerialManager 4.3.4f4
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleHDA 272.18
    com.apple.driver.AppleIntelHD5000Graphics 10.0.6
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleSMCLMU 2.0.7d0
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.GeForce 10.0.2
    com.apple.driver.AppleMikeyDriver 272.18
    com.apple.driver.AppleIntelFramebufferAzul 10.0.6
    com.apple.driver.AppleLPC 1.7.3
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.AppleMCCSControl 1.2.11
    com.apple.driver.AppleThunderboltIP 2.0.2
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 36
    com.apple.driver.AppleUSBHub 705.4.2
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.7.1
    com.apple.driver.AppleSDXC 1.6.5
    com.apple.iokit.AppleBCM5701Ethernet 10.1.3
    com.apple.driver.AirPort.Brcm4360 930.37.3
    com.apple.driver.AppleAHCIPort 3.1.2
    com.apple.driver.AppleUSBXHCI 710.4.11
    com.apple.driver.AppleACPIButtons 3.1
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 3.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 161
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleMultitouchDriver 263.9.1
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 11
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4
    com.apple.driver.DspFuncLib 272.18
    com.apple.kext.OSvKernDSPLib 1.15
    com.apple.iokit.IOSurface 97.4
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.nvidia.driver.NVDAGK100Hal 10.0.2
    com.apple.iokit.IOAcceleratorFamily2 156.14
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.iokit.IOUSBUserClient 705.4.0
    com.apple.driver.IOPlatformPluginFamily 5.9.1d7
    com.apple.nvidia.driver.NVDAResman 10.0.2
    com.apple.AppleGraphicsDeviceControl 3.10.22
    com.apple.driver.AppleHDAController 272.18
    com.apple.iokit.IOHDAFamily 272.18
    com.apple.iokit.IOAudioFamily 203.3
    com.apple.vecLib.kext 1.2.0
    com.apple.driver.AppleSMC 3.1.9
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.AppleSMBusController 1.0.13d1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.AppleThunderboltEDMSink 4.0.2
    com.apple.driver.AppleUSBMergeNub 705.4.0
    com.apple.driver.IOBluetoothHIDDriver 4.3.4f4
    com.apple.iokit.IOBluetoothFamily 4.3.4f4
    com.apple.iokit.IOUSBHIDDriver 705.4.0
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5
    com.apple.iokit.IOUSBMassStorageClass 3.7.2
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
    com.apple.driver.AppleUSBComposite 705.4.9
    com.apple.driver.CoreStorage 471.20.7
    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
    com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.driver.AppleThunderboltNHI 3.1.7
    com.apple.iokit.IOThunderboltFamily 4.2.2
    com.apple.iokit.IOEthernetAVBController 1.0.3b3
    com.apple.iokit.IO80211Family 730.60
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOAHCIFamily 2.7.5
    com.apple.iokit.IOUSBFamily 720.4.4
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 396
    com.apple.iokit.IOStorageFamily 2.0
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 3.1
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0
    Model: iMac14,3, BootROM IM143.0118.B09, 4 processors, Intel Core i7, 3.1 GHz, 8 GB, SMC 2.17f7
    Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 1024 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (7.15.166.24.3)
    Bluetooth: Version 4.3.4f4 15601, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: APPLE SSD SD0128F, 121.33 GB
    Serial ATA Device: APPLE HDD HTS541010A9E662, 1 TB
    USB Device: Elements 10A2
    USB Device: Elements 10B8
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Razer DeathAdder Chroma
    USB Device: Razer BlackWidow Ultimate
    Thunderbolt Bus: iMac, Apple Inc., 23.10
     
  2. Berlepsch macrumors 6502

    Berlepsch

    Joined:
    Oct 22, 2007
    #2
    Just a hunch, but did you open the image from a SD card or USB stick? From this line:

    last loaded kext at 92749015593: com.apple.filesystems.exfat 1.4 (addr 0xffffff7f8744b000, size 65536)

    it appears that the exFAT driver was loaded before the crash.

    In that case there could be a problem with your flash media. Try to copy the files to your internal disk first and see if you can open the images from there.
     
  3. underthehanie thread starter macrumors newbie

    Joined:
    Apr 2, 2012
    #3
    Yes, it is a flash drive. There is no problem when it is viewed from the internal HDD. Is this a bug or an internal fault of the drive?
     
  4. Berlepsch macrumors 6502

    Berlepsch

    Joined:
    Oct 22, 2007
    #4
    I am not an expert in this, and you don't provide much information on your setup.

    But as a first test, you can connect the drive to a different PC or Mac and see if everything is working there. Reformatting of the drive is also something you can try, and of course you can use a different drive/USB stick to see if the problem persists.
     
  5. WilliamG macrumors 604

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #5
    There's an Apple fix out TODAY to resolve this very issue. Graphics driver bug. Enjoy!
     

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