Good-day..sorry this is a long article but i had to express my anger with apple customer service!! 5 Days ago I called the apple store to purchase an iPod for my Dad for his birthday. While browsing the internet and talking to the sales rep on the phone, I noticed the "Mac Mini" on the Apple website at aprox $700. I thought that the Mac Mini seemed like a better gift since his current pc was bombarded with viruses. So I asked the rep to give me the price of a faster Mac Mini, with more ram & more hard drive space. I thought that since i'm buying a computer, I might as well make sure it lasts atleast 3 years. So the order was placed and my credit card details were given to the rep and the order was finalised... A few days later I heard my dad talking to a friend about the apple notebooks....and how he adored them!!! So now i was in trouble...i couldnt give him the mac mini...I had to buy a mac laptop instead... So I called Apple back and asked them to change the order to a (more expensive) Apple notebook because I heard my dad talking about how he loved it. The sales rep told me.."if the order has been shipped out we cannot exchange nor take the product back because it has been 'personalized" for you.... I was fuuuuurrriousssssssssss..... I told her that these terms and conditions were never mentioned to me when the sales rep was trying to make the sale. Her response was that once the credit card has been authorised the terms and conditions were emailed to me me. My argument is that firstly why was the terms & conditions sent out to me AFTER I had given them my credit card details and made the payment. Also...so what if the order had been shipped out...it wasnt really personalised...i just asked for the upgraded mac mini which i'm sure thousands of people purchase daily. And what if it wasnt shipped out but already made...whats the difference ??? Finally....I wanted another Mac product which was double the price....they didnt even consider that!!!! I think that that is simply unfair, and low quality customer service. For a company who's image is generally portraid as the computer company that makes a difference, and who cares about the public....I was really dissappointed and astonished at what they did. I am now stuck with a Mac Mini which I cannot give to my dad....I have not enough of cash to spare to go and buy a mac laptop....and I now have to give my dad a cheaper gift. I will never, ever, ever buy another apple product again....and neither will my friends nor my family!