Hi All! I went into BestBuy yesterday regarding a Canon camcorder issue. I saw the line and I thought what the heck is going on here? Then I found it was for the Geek Sqaud and I just needed customer service. I could not believe the number of new laptops and computers that were needing serviced!!!! Some were recently purchased and I was saddened when I heard the purchaser's stories. It seemed like there were so many major HP and Dell computer hardware failures. I typically do not get into the PC/Mac argument but I had to smile in that I wished Microsoft was filming this as their promotion. Yes you can save a lot of money with a Windows machine - but you also spend a lot in repairs - so sad!