There are a number of documents that are unsaved on my family computer and we have been trying to unfreeze it for the past 48 hours. Here are the details of how it got frozen: 1. Lots of RAM was already used up (many applications are still open) 2. Fast User Switching was activated 3. The Fast User Switching dialogue box disappeared 4. Then the computer was at a standstill Here is the current state of the computer: - The mouse can move - The Fast User Switching is trying to process so nothing can be clicked on - The screen hasn't rotated yet so the previous user's account is still visible Here is what we have already tried to unfreeze the computer: 1. Pressing Option-Apple-Escape 2. Pressing Option-Apple-Shift-Escape 3. Waiting for 48 hours. 4. Tried to click icons with the mouse Nothing has worked yet so I hope somebody here can help. Thanks in advance for your response.